LuckyElf
Feelin’ lucky?This online casino earns good luck with its reliable licence, excellent responsible gambling tools, generous welcome bonus, and huge library of games, among other positives. Learn about all the pros and cons in our LuckyElf review below!
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To write this LuckyElf review, I used our ‘How We Review Casinos‘ page as a guide, as all our casino reviews do. Here’s how the review is laid out:
LuckyElf’s licensing, responsible gambling, and security
The first stop on my LuckyElf review is with player safety. Not one of the online casinos in Canada we’ve reviewed isn’t licensed and safe, and we begin our reviews with safety to ensure players feel comfortable trying the casinos. I’ll look at the casino’s licence, responsible gambling efforts, and implemented security measures.
| Legal gambling age |
|---|
| The legal gambling age in most Canadian provinces and territories is 19 years old (in Alberta, Manitoba, and Quebec, though, it is 18), meaning online casino operators must verify every player’s age to ensure minors do not gamble. Each province and territory is regulated provincially. For example, gambling in Ontario is regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Visit our Licensing page for more information. |
LuckyElf’s licences
A quick scroll to the bottom of any page on LuckyElf’s website will have you locate information about the casino’s licence and a link to its verification certificate:
- Curaçao Gaming Control Board – Licence No. OGL/2023/176/0095
LuckyElf has a reliable licence and shares its information with players properly.
Responsible gambling in LuckyElf
I went through LuckyElf’s Responsible Gambling page to find that the casino provided a lot of great resources and tools:
- Clear responsible gambling advice
- Tools for setting deposit, loss, and wager limits
- Cool-off limits and self-exclusions
- Links to help organizations
- Links to download parental control tools
The Responsible Gambling tools available from LuckyElf are excellent. Controls for setting limits nd cool-off periods are available from your player profile. The RG page states that there are also session length limits, but that was not an option in the controls. Players should be able to request those from customer support, though.
I look for specific items when reviewing casinos’ RG pages, and of those items, LuckyElf is only missing reality checks and a self-assessment test (or a link to one). The reality checks can be missed, especially with the possibility to set session length limits, but the self-assessment test is important and an odd resource to be missing.
| Addiction risk: play responsibly |
|---|
| While casino games are meant to be fun, gambling can become addictive and lead to harmful consequences if players do not play responsibly. With this in mind, we encourage players to look out for signs that might indicate problem gambling: – Chasing losses – Playing for longer than intended – Gambling with more money than intended – Disguising gambling activity from other people – Borrowing money to gamble If you recognize any of these signs, consider contacting any of the following help organizations: – ConnexOntario (1-866-531-2600) – Gamblers Anonymous Canada – Gambling Therapy |
What makes LuckyElf safe
I went through LuckyElf’s website to uncover the security features the casino has implemented to keep players safe while playing, and I found that the following has been implemented:
- Two-factor authentication
- Data Protection Officer
- Adheres to General Data Protection Regulation (GDPR)
- Terms & Conditions and Privacy Policy
- Accredited by AskGamblers and Casino Guru
- All games use RNGs for fair results
It’s great that LuckyElf offers 2FA security and has a Data Protection Officer, and I trust that the website is secure based on this and the casino’s licence, but I wish LuckyElf would provide us just a bit more about how it ensures the security of its website for players.
My rating of LuckyElf’s licensing, responsible gambling, and security
A safe casino for players in Canada, LuckyElf misses very little when it comes to security.
| What I checked | Score | Why this score? |
|---|---|---|
| Licences | 7/7 | Information and verification of LuckyElf’s licence is located at the bottom of every page of the casino’s website. |
| Responsible Gambling | 6.5/7 | LuckyElf provides a near-perfect Responsible Gambling page, with a list of easy-to-use tools. The page only truly lacks a self-assessment test. |
| Security | 4/6 | I wish LuckyElf would reveal more about the measures it has taken to secure its website, even if the casino does offer some great security options, including 2FA access. |
| Little missing |
|---|
| LuckyElf has done a great job to ensure a safe environment for its players, even if it could say just a bit more about those measures: 17.5/20. |
Bonuses and offers at LuckyElf
After ensuring we’re safe, we can now take the usual next step a player takes when assessing a new casino and look at the sort of casino bonuses LuckyElf has to offer. I’ll inspect the casino’s welcome bonus, regular promotions, tournaments, and VIP program.
| Bonus risks |
|---|
| Players should be aware that bonuses come with wagering requirements that must be met to gain the bonus money. Often, they require players to bet the bonus amount 30 or 40 or more times over. Over 80% of players lose money with casino bonuses. |
LuckyElf’s welcome bonus
You’ll feel like a lucky little elf with the casino welcome bonus from LuckyElf.
New players can claim a welcome bonus of up to $8,000 and 350 free spins with their first four deposits of at least $20.
Players have 14 days to satisfy the bonus’s wagering requirements, which are 35x for the bonus money and 40x for winnings from the free spins.
| Deposit | Match % | Maximum Amount | Free Spins | Slots | Code |
|---|---|---|---|---|---|
| 1st | 100% | $2,000 | 100 | Dolphin’s Wealth | ELF1 |
| 2nd | 100% | $2,000 | 75 | Pompei Gold Rapid Link | ELF2 |
| 3rd | 100% | $2,000 | 75 | Coins of Alkemor Hold & Win | ELF3 |
| 4th | 50% | $2,000 | 100 | Caishen Gold: Dragon Awakes | ELF4 |
It’s quite the offer, with its large total match amount, good match percentages (at least until the fourth deposit), consistent free spins, and fair wagering requirements.
Regular bonuses
LuckyElf has several regular bonuses and promotions available to players in Canada:
- Lucky Edge Cashback: Players can earn up to $100 of cashback bonuses (40x wagering requirements within 3 days) every week, depending on their weekly deposit amount:
- $100 deposited receives $5 cashback
- $250 deposited receives $10 cashback
- $500 deposited receives $25 cashback
- $750 deposited receives $35 cashback
- $1,000 deposited receives $50 cashback
- $1,500 deposited receives $75 cashback
- $2,000 deposited receives $100 cashback
- Daily Drops: Players can randomly win $100 no-wager bonuses for making at least $0.50 wagers on any LuckyElf game during the drop hours (10 am – 11 am UTC and 8 pm – 9 pm UTC every day).
Promotion and tournaments
LuckyElf holds other promotions throughout the year, such as free spins on the Lucky Wheel for reaching $750 in deposits in a week or the 25 free spins (20x wagering) players are given if they lose more than $350 in a week. The casino also has a referral program, awarding players with $50 (15x wagering) for every player that registers via their link and deposits at least $25.
5 tournaments were running during my LuckyElf review as well. The menu included competitions with prize pools that ranged from $90,000 to $11,025,000.
LuckyElf’s VIP/loyalty program
The loyalty program at LuckyElf is incredibly straightforward. 20 levels make up the program. Players earn ComPoints for wagering, 1 ComPoint for every $32 wagered on slots or for every $400 wagered on card games (live table wagers do not count towards ComPoint accrual), which allows the player to move up levels. Players are awarded a prize for reaching the next level (3x wagering for cash prizes and 10x wagering for free spins):
| Level | ComPoints | Prize | Level | ComPoints | Prize |
|---|---|---|---|---|---|
| 1 | 100 | 10 FS | 11 | 10,000 | $100 |
| 2 | 250 | 20 FS | 12 | 16,000 | $160 |
| 3 | 500 | 30 FS | 13 | 20,000 | $200 |
| 4 | 750 | 50 FS | 14 | 50,000 | $500 |
| 5 | 1,000 | 75 FS | 15 | 100,000 | $1,000 |
| 6 | 2,000 | 100 FS | 16 | 250,000 | $2,500 |
| 7 | 3,000 | $10 | 17 | 400,000 | $4,000 |
| 8 | 4,000 | $20 | 18 | 800,000 | $7,000 |
| 9 | 5,000 | $50 | 19 | 1,500,000 | $15,000 |
| 10 | 7,500 | $70 | 20 | 3,000,000 | $30,000 |
In addition to the loyalty program, which all players are automatically enrolled in once they make their first deposit, LuckyElf also has a VIP Club, called the “Stradust VIP Program,” which players are either invited to or can join by making more than $1,000 in deposits in one day. These are the VIP casino bonuses that come with LuckyElf’s VIP program:
| Benefit | Golden Star | Platinum Star | Diamond Star |
|---|---|---|---|
| Weekly cashback | 5% | 7% | 10% |
| ComPoint exchange rate | 75 for $1 | 65 for $1 | 50 for $1 |
| Extra cashback | ❌ | ✅ | ✅ |
| Personal account manager | ✅ | ✅ | ✅ |
| Personal cashout limits | ❌ | ❌ | ✅ |
| Special occasion gifts | ❌ | ❌ | ✅ |
“Extra cashback” is cashback that players can claim at any time, once between deposits
My rating of bonuses available at LuckyElf
It’s a good bonus program at LuckyElf, even if I can find room for improvement.
| What I checked | Score | Why this score? |
|---|---|---|
| Welcome Bonus | 6/7 | LuckyElf has a great welcome bonus, with excellent match amounts and percentages and with fair requirements. |
| Regular Offers | 2.5/4 | Some fun bonuses are included in LuckyElf’s bonus program, including weekly cashback opportunities, but I expect more reliable opportunities than only random drops and free spins for losses. |
| VIP/Loyalty Program | 3/4 | I like that players are automatically enrolled in the loyalty program and that it works so simply. I don’t like that it takes a lot to earn rewards. I don’t like that there is a separate VIP program that costs dearly to join, either, despite the benefits. |
| A bit shy of greatness |
|---|
| LuckyElf does a good job with its welcome bonus, regular bonuses, and loyalty/VIP programs: 11.5/15 is good, not quite great. |
Payment methods at LuckyElf in Canada
LuckyElf has made things fairly convenient for players in Canada when it comes to the casino payment methods it accepts. I wish more e-wallets were accepted for withdrawing, but this is a pretty reliable list of payment providers:
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|---|
| Interac | $30 | $3,000 | Instant | 3-7 business days |
| Visa | $15 | $3,000 | Instant | 1-3 business days |
| Mastercard | $15 | $3,000 | Instant | 1-3 business days |
| Maestro | $15 | $3,000 | Instant | 1-3 business days |
| Neosurf | $20 | N/A | Instant | N/A |
| Flexepin | $20 | N/A | Instant | N/A |
| MiFinity | $30 | $3,000 | Instant | Instant |
| MuchBetter | $20 | N/A | Instant | N/A |
| Bank transfer | N/A | $3,000 | N/A | 1-5 business days |
| Financial risks |
|---|
| This is a reminder that gambling involves real money and, therefore, financial risk. Casinos do not open their doors without being favoured to win, which means most players lose over time. This is a reminder to set limits before playing and only gamble what you can afford to lose. |
Minimum deposit and withdrawal processing times
The minimum deposit at LuckyElf is $15, and the minimum withdrawal is $30. Both are good amounts.
Withdrawals can be processed instantly or may take up to 5 business days to process, depending on the payment method and your account’s standing with the casino.
Cryptocurrency accepted at LuckyElf in Canada
Five of the most popular cryptocurrencies are accepted at LuckyElf in Canada. The minimum crypto deposits are minuscule (only 0.0001 mBTC, e.g.), whereas the minimum withdrawals (at approximately $40-45) are higher than the fiat minimums. Players who use it should note that Bitcoin is only accepted for depositing, whereas the other four currencies are accepted for both depositing and withdrawing:
| The dangers of using cryptocurrency |
|---|
| Players should note that using cryptocurrency comes with risks. Cryptocurrencies are highly volatile, with their values oftentimes fluctuating rapidly. The Government of Canada, the Bank of Canada, or other financial institutions do not back crypto; it is not stable nor guaranteed, which leaves users vulnerable to losing large amounts of money. We strongly recommend setting financial limits and investing only what you can afford to lose. |
Step-by-step guide on how to withdraw from LuckyElf
- Click the green “withdraw” button on the left sidebar.
- Select the banking method.
- Enter the withdrawal amount.
- Enter any other requested information related to the chosen banking method.
- Click “Withdraw.”
Other important information to know when withdrawing from Realz:
- All deposits must be wagered three times before being withdrawn.
- Wagering requirements must be met to withdraw.
- The casino may request documents, such as the player’s ID, information regarding the payment systems used on the account, or copies of utility bills, to verify your account before a withdrawal is approved.
My rating of LuckyElf’s payment methods
For the most part, LuckyElf is a convenient casino for the payments it accepts in Canada.
| What I checked | Score | Why this score? |
|---|---|---|
| Payment Options | 5.5/7 | LuckyElf could accept more e-wallets for withdrawals, but the casino offers convenient payment options otherwise. |
| Minimum Deposit & Payment Processing Times | 3/4 | The minimums at LuckyElf are good, and the payment processing times are good. |
| Cryptocurrency | 2/4 | LuckyElf accepts 5 cryptocurrencies in Canada (only 4 for withdrawals, though). |
| It’ll work |
|---|
| I find it hard to believe that LuckyElf won’t have a payment option players can use, even if it doesn’t accept everything, which is why it gets a 10.5/15 rating. |
LuckyElf’s games selection
Once you’re registered, deposited, and rewarded with your welcome bonus, you’re ready to play the games. Here, I turn my LuckyElf review to evaluate the casino’s online slots, live tables, game shows, and the providers that work with it.
| Casino games warning |
|---|
| Players need to keep sight of the fact that casino games are a game of chance. While licensed games are tested by third parties for fairness, they are also weighted in favour of the casino. Most players, therefore, lose over time. It’s why we like to remind players that casino games are a form of entertainment, not a way to make money. |
Recommended slots you can play at LuckyElf
LuckyElf has done a tremendous job of organizing its library of online slots. Scroll through bonus buy slots, hold & wins, instant wins, low volatility slots, cluster wins, and more! Or how about scrolling through themes, like “Books and Egypt,” “Fishing Games,” or “Wild West”? I love a well-organized library, and LuckyElf has delivered.
Here’s a selection of games from the LuckyElf library in Canada that I think are worth trying:
Numerous live dealer tables at LuckyElf in Canada
LuckyElf has more than 500 live casino games in its library in Canada. Unfortunately, the casino has not organized it the way it has its online slots, but you will find numerous tables featuring variants of blackjack, sic bo, Andar Bahar, roulette, and baccarat. I found only one live poker table.
Game shows you can play at LuckyElf
While LuckyElf’s live casino isn’t organized properly, I was able to find a few game shows available in Canada, including The Bingo Spot, Money Time, and Agent Spinity. There were a few others, but I don’t feel the selection was huge; it’s hard to tell.
Popular game providers LuckyElf works with
Over 90 game providers are partnered with LuckyElf in Canada. The roster of providers contains a healthy list of trendsetting studios: Push Gaming, 3 Oaks, TrueLab, Yggdrasil, Belatra, Games Global, KA Gaming, Playtech, and Hacksaw Gaming.
My rating of LuckyElf’s games selection
LuckyElf has a strong selection of games available in Canada.
| What I checked | Score | Why this score? |
|---|---|---|
| Games Variety | 6.5/7 | The library is big, features exciting games, and is excellently organized. I like to see libraries with exclusive game selections, though, too. |
| Live Casino Experience | 3/4 | LuckyElf’s large live casino has a lot to offer, but it isn’t organized and offers only one poker table (and few game shows). |
| Game Providers | 3.5/4 | There’s a long list of trendsetting providers supplying LuckyElf with games, but I have seen bigger lineups. |
| Organize the live casino like the slots, please |
|---|
| If LuckyElf organized its live casino the way it organized its online slots selection, I’d have probably found more game shows and increased this score: 13/15. |
User experience at LuckyElf
To get an assessment of the user experience, I turn my LuckyElf review to the casino’s customer support, website navigation, and mobile performance.
LuckyElf’s customer support
LuckyElf has a useful FAQ page that can satisfy many of the most common questions players have. Otherwise, you can talk to a chatbot on the 24/7 live chat line, which will transfer you to a live agent if you ask nicely.
The service was prompt because of the chatbot, but then it slowed down with the live agent, who did not solve my query.
Players can contact support via 2 emails, Telegram, and WhatsApp.
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] [email protected] (Data Protection Officer) | 24 hours | |
| live chat | 24/7 on the website | 2-5 mins |
| Telegram | https://t.me/luckyelf | 24 hours |
| https://whatsapp.com/channel/0029VaAmwZA17EmygmFiP13w | 12 hours |
User navigation at LuckyElf
The navigation at LuckyElf is simple and easy to figure out. A main sidebar anchors the experience on the left. Players set security features or responsible gambling tools within their profile, a basic process most players will pick up quite quickly.
I went on above about how well the library is organized, but I really wish the live casino were also organized. I’m surprised it doesn’t have its own menu on the sidebar. It should.
LuckyElf mobile experience
LuckyElf is on the cusp of being one of the best mobile casinos in Canada. Not only is the casino’s website fully optimized for mobile devices, but the casino also has a mobile app.
Players can download the app directly to their Android devices, and that’s why LuckyElf is “on the cusp”: there is no app for iOS users. Instead, iOS users can save the casino to their mobile browser’s home page, allowing them to have easy access to their account, much like the mobile app.
Either way, players will have no problems accessing LuckyElf on the go!
My rating of LuckyElf’s user experience
The user experience at LuckyElf falls short of great, mostly because the customer support could be better.
| What I checked | Score | Why this score? |
|---|---|---|
| Customer Support | 4.5/7 | LuckyElf has plenty of options for support, but they aren’t always completely helpful. |
| User Navigation | 3.5/4 | LuckyElf is an easy-to-navigate website with a well-organized library (just not the live casino). |
| Mobile Experience | 3.5/4 | Lucky Elf is fully optimized for mobile use and has a mobile app for Android users. |
| “Take your time,” I told them |
|---|
| The live chat agents are a bit slow and not incredibly helpful at LuckyElf; otherwise, the user experience is great: 11.5/15 rating. |
Popularity of LuckyElf
We now take my LuckyElf review to the public, scouring online user reviews, chat forums, and social media to get a sense of how popular the casino is in the public eye.
| What I checked | Score | Why this score? |
|---|---|---|
| Player Reputation | 7.5/10 | LuckyElf has a good reputation online, with most user reviews being positive about the casino. Negative reviews typically complained about bonuses that the player had difficulty with. |
| Market Visibility | 6.5/10 | LuckyElf has done a good job of making itself visible. There was a good count of reviews on TrustPilot. The casino has a Telegram channel and is available on WhatsApp. I did not find the casino on Instagram or Twitter, though. It could be spoken more of on Reddit, as well, although LuckyElf is still a topic. |
| It’s around and looking good |
|---|
| LuckyElf seems to have a good reputation and has done a decent job of being present, earning a 14/20 rating. |
This elf is pretty lucky
A lucky elf would do well when faced with one of my casino reviews, and this LuckyElf did well.
The casino did well because it showed up with a proper licence and excellent responsible gambling tools.
It did well because it welcomes new players with a bonus that loads them up at the start of their casino journey and continues those boosts with a solid bonus program.
LuckyElf did well because it provides a convenient payment processing system that accepts many of Canada’s most popular payment methods, including cryptocurrencies.
The casino did well because it has a huge library of games. The online slots are impeccably organized.
It did well because LuckyElf has a good reputation with the public and provides a good user experience.
LuckyElf does have room for improvement, though. Specifically, the casino could improve the organization of its live casino and the reliability of its live chat agents.
With those and a few other small blemishes, my LuckyElf review concludes with a 78/100 final rating.
Other casinos to play at in Canada if you like LuckyElf:
Frequently Asked Questions
Covering igaming in Canada and Ontario for 2 years, he specializes in both the review process (having written over 100 casino reviews at CanadaCasino.ca and OntarioCasinos.com) and responsible gambling guidelines. He is meticulous with his reviews and is known amongst the team for being strict with his high standards. A thorough fact-checker, he is also well-versed in anti-money laundering regulations, having completed multiple AML training courses in recent years.