Realz
It’s good, for realzRealz is real for a massive game library and a good all-around experience from almost every other angle. Get the goods from our Realz review below!
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Writing this Realz review saw me use the method described on our ‘How We Review Casinos‘ page, which all of our casino reviews follow. The review is broken up into six main parts:
- Realz’s licensing, responsible gambling, and security
- Bonuses and offers from Realz
- Payment methods accepted by Realz
- Realz’s game selection
- The user experience at Realz
- Popularity of Realz
Realz’s licensing, responsible gambling, and security
I begin with player safety because that is the first item to consider when determining whether a casino should even be reviewed. My Realz review will assess the casino’s licence, responsible gambling efforts, and general security.
| Legal gambling age |
|---|
| The legal gambling age in most Canadian provinces and territories is 19 years old (in Alberta, Manitoba, and Quebec, though, it is 18), meaning online casino operators must verify every player’s age to ensure minors do not gamble. Each province and territory is regulated provincially. For example, gambling in Ontario is regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Visit our Licensing page for more information. |
Realz’s licences
I found Realz’s licence information and verification link on the footer of the casino’s website. I love seeing a licence from a Canadian regulator, too.
- Tobique Gaming Commission – Licence No. 0000071
Responsible gambling in Realz
I went through Realz’s Responsible Gambling page, and this is what the casino provides there:
- General information and advice
- A self-assessment test
- The option to self-exclude by contacting support
- Links to help organizations
- A link to a parental control tool
Realz has written a clear Responsible Gambling page that includes all the essentials. It does not include proper responsible gambling tools, though. There are no reality checks, no personal limits for deposits, losses, wagers, and session lengths. None of those. Those are all important tools that help players keep themselves safe, and Realz should work on adding at least a few of them.
| Addiction risk: play responsibly |
|---|
| While casino games are meant to be fun, gambling can become addictive and lead to harmful consequences if players do not play responsibly. With this in mind, we encourage players to look out for signs that might indicate problem gambling: – Chasing losses – Playing for longer than intended – Gambling with more money than intended – Disguising gambling activity from other people – Borrowing money to gamble If you recognize any of these signs, consider contacting any of the following help organizations: – ConnexOntario (1-866-531-2600) – Gamblers Anonymous Canada – Gambling Therapy |
What makes Realz safe
I did not find much information about Realz’s security measures, other than vague ambiguities, like “administrative, technical, and physical safeguards,” which sound good but say nothing of substance. I’m not looking for much, either: is the website encrypted? What type of encryption? We can assume it is, but why is the casino not sharing that information?
I do like that Realz has a Data Protection Officer. It’s good to provide the DPO’s email, which the casino does. In its clear Terms and Conditions and Privacy Notice, Realz ensures players that their funds are kept in separate accounts from the casino’s, which is also a good measure.
My rating of Realz’s licensing, responsible gambling, and security
Realz is safe for players in Canada, but I wish it had more responsible gambling tools and was clearer about its security.
| What I checked | Score | Why this score? |
|---|---|---|
| Licences | 7/7 | Realz has a licence from a Canadian regulator and displays its information, along with a verification link, on its website’s footer. |
| Responsible Gambling | 4.5/7 | While Realz’s Responsible Gambling page is easy to read and provides the essentials, the casino needs to add more RG tools. |
| Security | 3/6 | Realz is secure – the licence at least tells me that – but the casino doesn’t share a lot about its website security. |
| Reassuring licence, but more tools wanted |
|---|
| Realz has a licence from a Canadian regulator, which always scores points, but the casino could provide players with more responsible gambling tools, holding the score to a 14.5/20 rating. |
Bonuses and offers at Realz
Now that we know we can trust Realz, let’s see what kind of casino bonuses it has to offer. Here, I’ll inspect the casino’s welcome bonus, regular offers, tournaments, and loyalty program.
| Bonus risks |
|---|
| Players should be aware that bonuses come with wagering requirements that must be met to gain the bonus money. Often, they require players to bet the bonus amount 30 or 40 or more times over. Over 80% of players lose money with casino bonuses. |
Realz’s welcome bonus
There’s a real welcome from Realz with its casino welcome bonus.
New players can claim a 100% bonus of up to $750, 200 free spins, and a bonus crab with their first deposit of at least $30.
Players have 10 days to meet Realz’s wagering requirements, which are 35x for the bonus money and 40x for winnings from the free spins.
The offer has a good match percentage, a fine, but not special match amount, and a good number of free spins. It’s a fine offer.
The wagering requirements are reasonable at 35x and 40x, respectively, but nothing special, and 10 days to satisfy the requirements is neither good nor bad.
I’d say it’s an all-round solid welcome bonus.
Regular bonuses
If you like reload bonuses, Realz offers a pair of them every week:
- Weekly Reload: Players can make a minimum deposit of $30 from Sunday evening to Thursday evening and receive 50 free spins with 40x wagering requirements.
- Weekend Reload: Players can deposit at least $30 from Thursday evening to Sunday evening and receive a 50% bonus of up to $1,050 (35x wagering requirements), and if they make a minimum deposit of $75, they can receive an additional 50 free spins (40x wagering requirements).
And if you like cashback bonuses, Realz offers at least one of those (see the casino’s loyalty program for more cashback):
- Players can claim a weekly cashback of up to 25% on losses on live casino games up to $300.
Promotion and tournaments
5 tournaments were running during my Realz review that had prize pools ranging from 1,100 to 34,300 casino coins. I like the selection, but I do wish there were tournaments for proper cash prizes.
Realz’s VIP/loyalty program
The Realz loyalty program is for realz. Players earn various rewards for their play as they make their way up the program’s 5 levels. More activity leads to more VIP casino bonuses, including cashback.
It’s a good program. That said, I don’t like that players have to reach level 3 before they start gaining the program’s benefits for realz. This is how Realz’s loyalty program looks:
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
|---|---|---|---|---|---|
| Personalized offers | ❌ | ❌ | ✅ | ✅ | ✅ |
| Daily/monthly withdrawal limit | $750/ $10,500 | $750/ $15,000 | $1,200/ $18,000 | $1,500/ $23,000 | $2,300/ $30,000 |
| Weekly cashback % | ❌ | ❌ | 5% | 10% | 15% |
| Weekly cashback max | ❌ | ❌ | $1,500 | $3,000 | $4,500 |
| VIP manager | ❌ | ❌ | ❌ | ✅ | ✅ |
My rating of bonuses available at Realz
Realz offers a lot of good with its bonus program, which always falls short of great.
| What I checked | Score | Why this score? |
|---|---|---|
| Welcome Bonus | 5.5/7 | Everything is fine with Realz’s welcome bonus, and nothing is particularly special about it either. |
| Regular Offers | 3/4 | The bonus program at Realz keeps players going throughout the week, and there’s a good number of tournaments, too. Bonuses and tournament prize pools could be better, though. |
| VIP/Loyalty Program | 2.5/4 | I have to love the cashback aspect of Realz’s loyalty program, but like the majority of the program’s real benefits, I don’t get to take advantage until the program’s third level, which I really don’t love. |
| A lot to like, but not enough to love |
|---|
| Realz’s bonus program has plenty of appeal, but there’s always something preventing it from being amazing; hence, it receives an 11/15 rating. |
Payment methods at Realz in Canada
Realz accepts a good variety of popular casino payment methods for depositing at its casino in Canada, but it does not accept Visa payments and accepts very few of them for withdrawing. Tis the the full list:
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|---|
| Interac | $15 | $3,000 | Instant | 3-7 business days |
| Mastercard | $20 | N/A | Instant | N/A |
| MuchBetter | $20 | $7,500 | Instant | 3-4 business days |
| Neosurf | $20 | N/A | Instant | N/A |
| Paysafecard | $15 | N/A | Instant | N/A |
| MiFinity | $20 | $3,500 | Instant | 3-4 business days |
| Neteller | $20 | N/A | Instant | N/A |
| Skrill | $20 | $8,045 | Instant | N/A |
| Cash2Code | $20 | N/A | Instant | N/A |
| Bank transfer | N/A | $10,000 | Instant | 3-7 business days |
| Financial risks |
|---|
| This is a reminder that gambling involves real money and, therefore, financial risk. Casinos do not open their doors without being favoured to win, which means most players lose over time. This is a reminder to set limits before playing and only gamble what you can afford to lose. |
Minimum deposit and withdrawal processing times
The minimum deposit at Realz is $15. Perhaps a bit oddly, the minimum withdrawal is less, at $10. The maximum withdrawal depends on your VIP level.
Withdrawals are processed within 3 business days by Realz, and then the payment provider completes the transaction. Typically, cryptocurrencies are deposited into your account almost immediately after Realz approves the withdrawal, while fiat methods can take an additional 2-5 business days to be approved by the provider.
Cryptocurrency accepted at Realz in Canada
Three of the most popular cryptocurrencies in Canada are accepted by Realz. The minimum crypto deposit is $20, but $45 for Bitcoin deposits. The minimum crypto withdrawal is also $20, but $90 for Bitcoin withdrawals. Realz accepts the following cryptocurrencies for depositing and withdrawing:
| The dangers of using cryptocurrency |
|---|
| Players should note that using cryptocurrency comes with risks. Cryptocurrencies are highly volatile, with their values oftentimes fluctuating rapidly. The Government of Canada, the Bank of Canada, or other financial institutions do not back crypto; it is not stable nor guaranteed, which leaves users vulnerable to losing large amounts of money. We strongly recommend setting financial limits and investing only what you can afford to lose. |
Step-by-step guide on how to withdraw from Realz
- Click the blue coin+ symbol at the top right.
- Select the “Withdraw” tab.
- Choose the withdrawal method.
- Enter the withdrawal amount.
- Complete the form requesting additional information related to the chosen payment method.
- Click “Withdraw.”
Other important information to know when withdrawing from Realz:
- Deposited funds must be wagered at least once before being withdrawn.
- Wagering requirements must be met to withdraw.
- The casino may request the following (but not limited to) documents to verify your identity before approving a withdrawal:
- Properly certified ID
- Proof of residence
- Proof of ownership of the payment methods used at the casino
- Realz may still request additional documents beyond those above
My rating of Realz’s payment methods
Realz could accept more payment methods for withdrawals, but the casino has done a decent job of accommodating players in Canada.
| What I checked | Score | Why this score? |
|---|---|---|
| Payment Options | 4.5/7 | Realz accepts a good list of payment methods for depositing, but not as many for withdrawing. The casino also does not accept Visa. |
| Minimum Deposit & Payment Processing Times | 3/4 | Realz accepts friendly minimum and maximum amounts. It also processes transactions fairly quickly. |
| Cryptocurrency | 1.5/4 | Realz accepts only 3 cryptocurrencies in Canada. |
| What about withdrawals |
|---|
| Realz has done a decent job of accommodating players in Canada with the variety of payment methods it accepts, but the casino falls short with those it accepts for withdrawing: 9/15. |
Realz’s games selection
When it all comes down to it, we’re here for the games, right? Right! So, what did my Realz review find when it looked at the casino’s exclusive games, online slots, live tables, game shows, and providers? Read on to find out!
| Casino games warning |
|---|
| Players need to keep sight of the fact that casino games are a game of chance. While licensed games are tested by third parties for fairness, they are also weighted in favour of the casino. Most players, therefore, lose over time. It’s why we like to remind players that casino games are a form of entertainment, not a way to make money. |
Exclusive games
Realz has an extensive selection of nearly 300 exclusive games, which is awesome. An exclusive games menu like this indicates that the casino has put forth great efforts to provide a unique and quality game library. All sorts of exciting titles fill the menu, from Fortune Avengers through Flaming Peppers to Super Lion Bonanza.
Recommended slots you can play at Realz
Scroll through over 150 megaways slots, check out nearly 350 bonus buy slots, or how about 160-something instant games? Realz has grouped its library of 8,000-plus online slots into such categories. I still think it could do more organizing, though, adding categories for crash games, as an example.
It’s a great library that includes some of my own favourites:
Quality live dealer tables at Realz in Canada
Realz houses more than 300 live casino games in Canada with dedicated selections of blackjack, roulette, baccarat, and poker. It’s a huge library with numerous options of all types of live table games.
Game shows you can play at Realz
Realz offers players over 20 game shows in Canada. The selection includes games like Joker’s Show, the Gold Saloon’s Super Wheel Game Show, and Extra Crown Deluxe Live.
Popular game providers Realz works with
Realz is partnered with nearly 90 game providers. Despite the lack of Pragmatic Play games, players in Canada can take advantage of a game selection powered by studios like Microgaming, Fazi, Iconic21, Play’n Go, Playson, Relax Gaming, InOut, Shady Lady, and Hacksaw Gaming.
My rating of Realz’s games selection
I have zero complaints with Realz’s game selection, and the scoring shows it.
| What I checked | Score | Why this score? |
|---|---|---|
| Games Variety | 6.5/7 | Realz doesn’t only have a huge library with a lot of variety (including big hits and personal favourites), but one that also has a selection of almost 300 exclusive games. The library could be more organized. |
| Live Casino Experience | 4/4 | If you want a live casino that has organized its more than 300 live tables, then Realz is for you. |
| Game Providers | 4/4 | A strong, all-round quality roster of providers works with Realz. |
| Almost perfection! |
|---|
| I’ve never given a perfect in this category before, and I still haven’t, but Realz was close: 14.5/15. |
User experience at Realz
Let’s turn my Realz review to the casino’s user experience and evaluate the casino’s customer support, website navigation, and performance on mobile devices.
Realz’s customer support
A separate Help Centre serves as players’ first gateway to Realz’s support, with a list of FAQs. If the FAQ page menu does not satisfy your question, Realz has a 24/7 live chat that responds within 3 minutes. I didn’t find the agent to always have the best response to my questions, but they were friendly and prompt.
There are two emails, one for general support and the other for the Data Protection Officer.
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] [email protected] (Data Protection Officer) | 24 hours | |
| live chat | 24/7 on the website | 2-5 mins |
User navigation at Realz
Realz is designed and structured in a familiar way. Navigating the website is intuitive. A sidebar provides access to main menus, while submenus are accessed across the top of the page. The game library is organized, allowing players to find game types they prefer.
Realz mobile experience
Realz’s website is fully optimized for mobile use, and every player will find the mobile experience smooth.
What Realz mobile experience lacks, relative to the best mobile casinos in Canada, is a mobile app, but that shouldn’t stop anyone from accessing the casino from their mobile.
My rating of Realz’s user experience
Realz is a casino with a reliable user experience.
| What I checked | Score | Why this score? |
|---|---|---|
| Customer Support | 5.5/7 | A useful FAQ page anchors Realz’s customer support. The support agents are prompt and friendly on the live chat. Email is a contact option as well. |
| User Navigation | 3.5/4 | Realz provides a familiar experience players can rely on. |
| Mobile Experience | 3/4 | While Realz doesn’t have a mobile app, the website performs perfectly on mobile web browsers. |
| Little to complain about |
|---|
| Realz offers a user experience that leaves little to be desired, leaving a 12/15 rating. |
Popularity of Realz
My Realz review’s last stop is with the court of public opinion. Here, I searched online, through various public forums, social media sites, and other sources, to uncover a sense of how the public views Realz. This is the sense I gathered.
| What I checked | Score | Why this score? |
|---|---|---|
| Player Reputation | 3/10 | I found most reviews on TrustPilot to be negative about Realz. Complaints included long withdrawal times and poor customer support. It wasn’t all bad, as some praised the welcome bonus. |
| Market Visibility | 4/10 | For a new casino, Realz is relatively visible online. There were a decent number of reviews on TrustPilot, and the casino had a respectable following on Facebook. That said, I could not find any other social media accounts, and the casino did not come up on Reddit. Realz’s visibility wasn’t overwhelming, by any stretch. |
| The public’s opinion could improve |
|---|
| Realz did not fare well in the face of the public, it seems. More work on its reputation, as well as visibility, is needed: 7/20. |
Great games, for realz
If you want a great game library, Realz is for realz.
Loaded with more than 9,000 titles, including a large selection of exclusive games and an even larger selection of live casino games, Realz packs a real punch when it comes to its game library.
Beyond that, Realz is a familiar casino. The bonus program is good all around and from every angle, even if nothing particularly stands out about it.
I wish Realz accommodated more withdrawal methods, but the casino does a good job with its banking services otherwise – even if it could use more cryptocurrencies.
There’s little to criticize, but not much to get too excited by either, besides the game library. A great game library is worth being excited for, though.
But not too excited, which is why my Realz review concludes with a 68/100 final rating.
Other casinos to play at in Canada if you like Realz:
Frequently Asked Questions
Author
Covering igaming in Canada and Ontario for 2 years, he specializes in both the review process (having written over 100 casino reviews at CanadaCasino.ca and OntarioCasinos.com) and responsible gambling guidelines. He is meticulous with his reviews and is known amongst the team for being strict with his high standards. A thorough fact-checker, he is also well-versed in anti-money laundering regulations, having completed multiple AML training courses in recent years.