Wild Sultan is owned by The Luck Factory B.V., a company known for some of its online casinos, making this site rather well known in the industry already.
The wagering requirements are set at 35x, which is pretty good for the Canadian market, especially considering the time allocated to meet them.
The site is very well designed and intriguing, offering a large game selection supplied by multiple big-name providers in Canada.
Customer support is not available 24/7, but players can still reach out via live chat and email.
Summary
Details
Game Offerings
Game Types
Blackjack 
Baccarat 
Roulette 
Live Casino
Slots
Poker
Game Shows Payment
Payment options
EcoPayz 
MasterCard 
Neteller 
Skrill 
Deposit
Withdrawal
Customer Service
Live chat
Wild Sultan Review
Wild Sultan Casino Licensing, Safety, and Trustworthiness
Wild Sultan Casino is owned and operated by The Luck Factory B.V., which operates several other international casinos.
The company is licensed in Curacao.
Wild Sultan states that personal data is collected for the purpose of offering its casino services. A data protection officer is also in charge of safeguarding all personal information.
Since the games are from known providers, we’re assured of the safety of those too.
Legal information can be found on the website quickly. The two main pages to look at are the privacy policy and terms and conditions.
Wild Sultan is a safe casino to play at
Our review of the safety of Wild Sultan Casino didn’t show any red flags. We believe the casino is entirely safe to play at and is legitimate.
First, the casino has a valid license in Curacao.
We’re always reassured when casinos offer games from well-known developers, as we know they will be fair and regulated.
Our Verdict:
You can play at Wild Sultan Casino with peace of mind.
How I Tested Wild Sultan Casino
There are several vital factors that go into our review process and influence the final score. Below, we give a quick overview of those.
- Bonus and offers analysis
The bonus offer is analyzed based on the amount offered, but also how strict the terms and conditions are.
- How easy is it to open a new account
Ideally, opening an account should be no hassle at all. Any casino with a complicated process will lose points.
- Things you need to know about their deposit methods
Here we look at the variety of deposit methods, the minimum deposit, and anything else of importance.
- What their game selection looks like
The total number of games and the number in each category are considered.
- The play experience
A casino can have a vast game selection, but it means little if the games aren’t high quality and fun to play.
- How withdrawing works
We give directions on how to withdraw, minimum withdrawals, and other important information.
- What do you do if you run into issues
Finally, we look at the help centre and what contact options are available for the casino.
Welcome Offers and Promos – Grab a Bonus at Wild Sultan
Wild Sultan has a sizable welcome bonus and several other ongoing promotions. The welcome package is split up into three deposit bonuses and can go as high as $1000.
Players will also get a total of 200 free spins.
The bonus is awarded as follows:
- 1st deposit – 100% up to $300 + 100 free spins
- 2nd deposit – 50% up to $200 + 50 free spins
- 3rd deposit – 150% up to $500 + 50 free spins
The wagering requirement for the bonus is 35x, which isn’t too bad. These requirements also need to be fulfilled within 30 days.
You can find more information on the terms and conditions page.
Claiming a bonus is simple. From your account, go to the deposit page. Click on the welcome bonus and make your deposit!
Promotions and Tournaments
One recurring promotion players can take advantage of is an instant cashback on each deposit.
Regular players will receive a 5% cashback, whereas VIP players are eligible for a 10% cashback.
There are a few promotions like game of the week, provider of the year, and developer-specific tournaments occurring.
Each of these has a prize pool, and players have the chance to win simply by playing eligible games.
VIP Program
While Wild Sultan does have a VIP program, they’re a little tight-lipped on what it entails.
One thing we know is that it’s invitation-only, and the exact requirements are not disclosed by the casino.
Eligible players will be contacted by email to join. As a result, we can’t give much of an assessment of the VIP program’s value.
Wild Sultan has a great variety of bonuses
Wild Sultan’s bonuses will likely satisfy most players. One thing to note is the welcome bonus is split up over three deposits.
Opinions about this are a little mixed. Some players like to receive the full bonus amount right away.
Others like the fact that it’s more spread out and can last longer.
There’s a cashback on every deposit you make, though the amount is on the smaller side. The regular tournaments and slot promotions are where you might win the most prize money over time.
Our Verdict:
Wild Sultan offers good bonuses for players.
Register a new Account with Wild Sultan
Here, we’ll go over everything on how to make a new account. First, you’ll be asked for your country, email, and to select a password and username.
When you’re done with that, you’ll be asked for your phone number. The casino will verify your phone number either with a text or call.
Once that’s confirmed, the final page (seen below) asks for a few more details.
You’ll need your full name, birthdate, preferred currency, gender, and address. Afterward, your account is all set!
Opening an account is pretty easy but could be improved
Overall there’s nothing too difficult about opening an account. Much of the information asked for is standard as well.
Some players may object to the phone verification section. We also view this as an unnecessary hassle, as many casinos don’t require it. Removing this would make everything almost perfect.
Our Verdict:
Account registration is relatively straightforward but could be made even simpler.
Wild Sultan Payment Methods
Below, you’ll find a summary of the major payment options available at Wild Sultan. The minimum deposit is $20.
| Payment Method | Type | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|
| Visa | Credit / Debit Card | Instant | 3-4 days |
| Mastercard | Credit / Debit Card | Instant | 3-4 days |
| Neteller | E-Wallet | Instant | Instant |
| paysafecard | Prepaid Card | Instant | – |
| Visa Pro | Credit / Debit Card | Instant | – |
| CASHlib | Prepaid voucher | Instant | – |
| Skrill | E-Wallet | Instant | Instant |
| Papaya | E-Transfer | Instant | – |
| Bank Transfer | Bank Transfer | – | 1-2 days |
There’s a good enough variety of payment methods
The payment selection at Wild Sultan is fairly good, and they offer several E-Wallets as well as prepaid options. The only major category missing here is cryptocurrency.
The main criticism we have is regarding the minimum deposit of $20. This is much higher than the usual amount at casinos, which is around $10.
Our Verdict:
Wild Sultan offers many of the popular deposit methods but has a high minimum deposit.
Games you can play at Wild Sultan
Now it’s time to look at all the games. You can access slot games from the top of the screen where it says slot machines. Wild Sultan allows you to sort by provider, volatility, new games, and editors’ choice.
There are many popular and familiar titles that most players will be sure to recognize.
The table games tab is right next to the slots. Most of the essential games appear to be here. You can play roulette, blackjack, casino hold ‘em, and baccarat.
There’s also a separate section for poker games.
When it comes to the live casino, you’ll find much of what is in the table games section too. For example, you can play games like live blackjack and roulette.
We didn’t see any game shows, but Wild Sultan does have an “other games” section. Here, you can find games like bingo, darts, scratch games, and other lotto games.
Game Providers
There are many different slot providers, too many to mention them all here. The great thing is that Wild Sultan Casino has them all listed out, and you can even search for a specific provider’s games.
The notable ones include NetEnt, Play’n GO, Big Time Gaming, Yggdrasil, Red Tiger, and Pragmatic Play.
The live casino field isn’t quite as varied. Evolution Gaming is the primary provider of the games here. In terms of the scratch/lotto games, those are mainly supplied by Hacksaw Gaming.
The game selection and quality are one of the best features
The game selection, and more importantly, the game quality, is certainly one of the selling features of Wild Sultan Casino. With providers like NetEnt, Red Tiger, and Big Time Gaming, you can look forward to a great play experience.
The live casino and table games are also varied enough. These provide a good alternative if you want to try something else.
Of course, many players also prefer these over slots too. There’s not much that could be criticized in this area.
Time to Collect your Winnings? Here’s What you Need to Know
In this section, we’ll explain everything important about the withdrawal process. First, the minimum withdrawal is $50, which is quite high.
As with many casinos today, a withdrawal option will only become available if you also used it to deposit funds. This policy was brought in largely to combat money laundering.
Requesting a withdrawal is pretty simple. First, you have to login to your account if you haven’t done so already. From your account, select the withdrawal option.
Then you can choose from the available withdrawal methods and enter how much you wish to withdraw.
There’s more information about withdrawals on the terms and conditions page. The casino also has a specific page for payment methods.
Wild Sultan Casino has a fairly high minimum withdrawal
The most noteworthy thing about the whole withdrawal process is the minimum withdrawal. At many casinos, this amount usually isn’t more than $20.
However, at Wild Sultan, it’s $50.
It essentially means even if you make some small wins, you won’t be able to withdraw them.
You’d have to keep wagering to win a higher amount but could quickly lose it all.
Customer Support
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] | 24-48h | |
phone | – | – |
live chat | Available on their website (10:00 to 22:00 CET) | 5-10min |
Wild Sultan offers only email and live chat as contact options. There’s no phone number, unfortunately. The customer support also isn’t provided 24/7; rather, it’s only from 10:00 to 22:00 CET.
The four available languages are English, French, Finnish, and German.
In the support centre, you can also access the casino FAQ. The FAQ is decent and answers some basic questions someone might have about the casino.
If you still have more questions and the FAQ wasn’t helpful, there are other options you can try.
The terms and conditions page also has information on many areas of the casino, including the bonuses.
Wild Sultan Casino offers good support overall
We had a good experience with customer support. For example, with the live chat, our query was answered pretty quickly in a helpful manner.
It’s not available all the time, though, but most issues can probably wait.
The FAQ is also helpful and, in some cases, might be all you need. The main area for improvement would be to add a phone contact option.
Our Verdict:
Wild Sultan’s support staff were quick and helpful.
Responsible Gambling
As usual, you can find the responsible gambling page by scrolling down to the bottom. We found the page to be relatively short overall, though.
Still, it does contain some important information.
Wild Sultan is a little vague in the responsible gambling department
The page contains some basic information you might expect and already know. For example, gambling is only for those 18+ and Wild Sultan does not disclose your password to anyone..
The casino does say you can contact them to impose limits on your account, but they don’t specify what these limits are.
After further inquiry, it seems players can impose self exclusions and deposit limits. The casino doesn’t make this as easy as it could.
Our Verdict:
Wild Sultan could expand the responsible gambling page and make tools easier to implement.
Awards and Recognitions
Wild Sultan Casino hasn’t received any awards or recognitions yet.
Conclusion
Wild Sultan Casino is a good casino overall, but we’d say a few things hold it back from being great. First, the games selection is top-notch, and there’s no shortage of high-quality titles.
The welcome bonus and other promotions are all an excellent addition.
A few things are just a nuisance without being deal-breakers. For example, support isn’t available all the time, players have to contact the casino to implement limits, and the phone verification process could be better.
The biggest problem with the casino that could make people go elsewhere is the minimum withdrawal of $50.
For lower-budget/casual players, it makes it impossible to withdraw any small winnings, though high-rollers wouldn’t mind. In the end, Wild Sultan gets a score of 85/100.
Frequently Asked Questions
