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Grizzly’s Quest Review
Want an online casino where the fun never hibernates? Well, we may have found one with our Grizzly’s Quest review – let’s find out!
This is the method we use for reviewing online casinos in Canada, and the method we used here for reviewing Grizzly’s Quest:
- Uncover Grizzly’s Quest’s licence and security measures.
- Judge Grizzly’s Quest’s bonus offers and promotions.
- Register for an account at Grizzly’s Quest.
- Note the payment methods Grizzly’s Quest accepts at its casino.
- Count the cryptocurrencies accepted at Grizzly’s Quest.
- Evaluate Grizzly’s Quest’s library of casino games.
- Withdraw funds from Grizzly’s Quest.
- Assess the customer support received at Grizzly’s Quest.
- Rate Grizzly’s Quest’s play experience.
- Review the responsible gambling resources at Grizzly’s Quest.
Grizzly’s Quest’s licensing, safety, and trustworthiness
When writing casino reviews, we always begin the way this Grizzly’s Quest review begins: by ensuring the casino is safe for play in Canada by uncovering its licence and safety measures.
Grizzly’s Quest – complete list of licences
- Kahnawake Gaming Commission – Licence No. 00892
What makes Grizzly’s Quest safe in Canada?
Grizzly’s Quest must meet the standards set by the Kahnawake Gaming Commission (KGC), which is highly selective of the casinos it licenses. In other words, the KGC holds casinos to strict standards. Players in Canada can trust the casino.
Upon inspection, these are the security measures our Grizzly’s Quest review found the casino employed:
- The casino has a secure network topology with intrusion prevention and firewall systems.
- All communication through the website is encrypted.
- Players have authentication and access control to their accounts.
- The casino utilizes external and internal audits to ensure its systems are secure and reliable.
- Other than live tables, the games use Random Number Generators to ensure fair results.
Welcome offers and promos – grab a bonus at Grizzly’s Quest!
Grizzly’s Quest starts its casino bonuses off with a roar of a welcome bonus, and continues the growling with daily free spins, daily reloads, and a loyalty program. Our Grizzly’s Quest review turns to judge the casino’s bonuses.
Grizzly’s Quest’s new player bonus
Check out Grizzly’s Quest bonus for new players: it’s one of those casino welcome bonuses that really feels like you’re getting the honey. New players at Grizzly’s Quest can claim a 100% welcome bonus of up to $2,000 and 10 free spins per day!
That’s 10 daily spins on the Mega Millionaire Wheel, giving you 10 daily chances to win the game’s jaw-dropping $1,000,000 jackpot. Every. Single. Day.
To take advantage, all players need to do after signing up with the casino is deposit at least $20 within the first 7 days of registering. The offer comes with 35x wagering requirements for both the bonus money and winnings from free spins.
Weekly reload bonuses
Grizzly’s Quest is packed with weekly reload bonuses that are updated every 24 hours and are tailored to the player’s tendencies and play style.
Grizzly’s Quest’s VIP program
The loyalty program works by awarding loyalty points to players the more they wager. As players gain loyalty points, they move up 6 different loyalty tiers (although the sixth and final level is an invite-only level). The higher the loyalty level a player is at, the higher their rate of earning loyalty points becomes. Loyalty points can be traded in for VIP casino bonuses specially tailored to the player without decreasing their overall loyalty level.
Here’s what the Grizzly’s Quest VIP program looks like:
| Benefits | Bronze | Silver | Gold | Platinum | Diamond | Privé |
|---|---|---|---|---|---|---|
| Loyalty points required | 0 | 2,500 | 12,000 | 50,000 | 125,000 | Invite Only |
| Loyalty point exchange | $1 wagered = 1 LP | $1 wagered = 1.1 LP | $1 wagered = 1.2 LP | $1 wagered = 1.5 LP | $1 wagered = 2 LP | $1 wagered = 2.5 LP |
| Limited-time bonuses | ❌ | ✅ | ✅✅ | ✅✅ | ✅✅✅ | ✅✅✅ |
| Exclusive bonuses | ❌ | ❌ | ✅ | ✅ | ✅✅ | ✅✅ |
| Personalized bonuses | ❌ | ❌ | ❌ | ✅ | ✅ | ✅✅ |
| VIP bonuses | ❌ | ❌ | ❌ | ❌ | ❌ | ✅ |
| VIP customer support | ❌ | ❌ | ✅ | ✅ | ✅ | ✅✅ |
| Exclusive events | ❌ | ❌ | ❌ | ❌ | ✅ | ✅ |
How to register a new account with Grizzly’s Quest
New players can follow the simple process our Grizzly’s Quest review completed to open a new account at the casino in Canada:
- From the casino’s home page, we clicked the yellow “Claim Now” button on the first deposit bonus promotion.
- We selected our country and province, and clicked “Next.”
- We entered our email, created a password, and entered our phone number.
- We entered our name, date of birth, and preferred language.
- We entered our billing address
- We confirmed we are age 18+ and accepted Grizzly’s Quest’s Terms and Privacy Policy, and clicked “Register.”
Grizzly’s Quest’s payment methods in Canada
Grizzly’s Quest accepts the most common casino payment methods in Canada. Withdrawals are processed within 24 hours, only taking longer if the payment provider takes longer. Most methods allow for withdrawals, which is a nice touch. Grizzly’s Quest does not accept cryptocurrencies, though, which is a bit of a limitation.
The following are the accepted payment methods at Grizzly’s Quest in Canada:
| Payment Method | Min Deposit | Max Withdrawal | Deposit Time | Withdrawal Time |
|---|---|---|---|---|
| Interac | $20 | N/A | Instant | 3-7 business days |
| Visa | $20 | N/A | Instant | 3-7 business days |
| Mastercard | $20 | N/A | Instant | 3-7 business days |
| Paysafecard | $20 | N/A | Instant | N/A |
| MuchBetter | $20 | N/A | Instant | 24-48 hours |
| Google Pay | $20 | N/A | Instant | 24-48 hours |
| Instant Banking | $20 | N/A | Instant | 3-7 business days |
Games you can play at Grizzly’s Quest
It isn’t the largest library of casino games in Canada, but it does offer a good time. It’s time for the fun stuff: our Grizzly’s Quest review looks at the games.
Exclusive games at Grizzly’s Quest
There appear to be exclusive games at Grizzly’s Quest, although there is no way to open such a category. We found 2 such games on the home page, Elementastic Tug of War and Temple of Lunaris.
Recommended slots you can play at Grizzly’s Quest
Grizzly’s Quest has hundreds of exciting online slots to play in Canada. If you search from the “For You” page, there are additional game categories to search through, such as for bonus buy slots and jackpot slots. Otherwise, it was difficult to search the library, left with having to scroll through the entire catalog if you didn’t have the game in mind.
Our Grizzly’s Quest review suggests tying these games that are available at the casino in Canada:
Quality live dealer tables at Grizzly’s Quest in Canada
Grizzly’s Quest has a live casino that is predominantly provided by Pragmatic Play. While the selection isn’t the largest, players can rely on the quality of the live tables from the industry leader. The casino has options for blackjack, roulette, baccarat, sic bo, Andar Bahar, and poker.
Game shows at Grizzly’s Quest
There were 8 game shows in the Grizzly’s Quest library. The selection included hits such as Mega Wheel, Sweet Bonanza Candyland, and Travel Fever.
Popular game providers Grizzly’s Quest works with
Grizzly’s Quest has partnered with only three game providers: Apricot, Pragmatic Play, and OnAir.
Time to collect your winnings? Here’s how to withdraw from Grizzly’s Quest
Our Grizzly’s Quest now turns to withdrawals. While verification isn’t required, the casino is likely to request account verification at some point during your playing journey. We cover how to accomplish both.
Step-by-step guide on how to request a withdrawal from Grizzly’s Quest
This is what our Grizzly’s Quest review did to request a withdrawal from the casino:
- We clicked the “Bank” button in the top right.
- We selected the “Withdraw” tab.
- We selected the withdrawal method.
- We entered the amount to be withdrawn and clicked “Withdraw.”
- We completed the form in the third-party payment window.
Documents and information required for account verification in Grizzly’s Quest
Players can upload the documents Grizzly’s Quest requires for account verification directly to their player account at the casino. These are the documents Grizzly’s Quest accepts for account verification:
- Identity verification (passport, driver’s licence, valid ID card)
- Address verification (utility bill or bank statement, no older than 6 months)
Grizzly’s Quest’s customer support
Grizzly’s Quest has a fairly thorough and well-organized FAQ page and Help Centre.
Unfortunately, the casino does not have an email address. There are email addresses listed in the Help Centre, but they are for sister casinos of Grizzly’s Quest, not for Grizzly’s Quest itself.
We tried the casino’s 24/7 live chat, but had several differing experiences.
The first time, we could only speak to a chatbot that could not understand our question properly. We went around in circles and were never given the opportunity to speak with a live agent about that particular query.
When we returned the second time, with a different question, we were transferred to a live agent this time, thankfully, and they did provide quality help.
The third time saw us waiting an extended period for the agent to answer. This, after we had to trick the chatbot into requesting an agent for us. You really have to go around in circles several times before receiving live support.
The customer support looks good at the outset, but our Grizzly’s Quest review found it required various improvements.
| Contact: | Average Answer Time | |
|---|---|---|
| N/A | N/A | |
| Phone | N/A | N/A |
| Live Chat | 24-7 live chat | 5-30 minutes |
The overall play experience in Grizzly’s Quest
We really want to like Grizzly’s Quest. We like the look and the Canadian wilderness branding. We love how things are organized visually. But that’s where the love stops. We came across too many frustrating experiences and errors on the website to find the experience a good one. Here are a few examples:
- The “payments” tab in the footer leads to a 404 missing page message.
- A “Withdrawal Terms” link within the casino’s Terms is a broken link that opens a new tab and returns you to the home page.
- In a few other instances, the casino opens new tabs unnecessarily and brings you back to the home page.
- There isn’t a list of the casino’s game providers.
- We could not find the page for game categories like “New & Exclusive.”
If these technical issues could be remedied, our Grizzly’s Quest review would feel much better about the play experience.
Grizzly’s Quest mobile experience
Our Grizzly’s Quest review was hoping that the issues found on a computer would not exist on the mobile version of the casino. Alas, that is not the case.
The transition to mobile is nonetheless smooth and seamless for the casino. The experience is consistent from one device to the next. While Grizzly’s Quest doesn’t have an app like many of the best mobile casinos in Canada, its mobile experience is still excellent.
Responsible gambling in Grizzly’s Quest
Grizzly’s Quest has an impressively designed responsible gambling page, with clear sections of relevant information under large buttons. The casino offers links to help organizations, suggests parents register with NetNanny (and provides the link to do so), and provides a good self-assessment test. Players can set daily, weekly, and monthly deposit limits.
This is where the problems begin, though. We couldn’t set deposit limits when we tried. The Help Centre instructs players to select “responsible gaming” from a dropdown menu under our username, but there was no such selection to be made. Instead, we tried the casino’s support again.
Thankfully, we were able to get a support agent to help with this, and they showed us how to set our deposit limits:
- Click on “Bank” in the top right-hand corner.
- Click on the 3 dots next to your banking options of “Deposit” or “Withdrawal.”
- Select “Deposit Limits.”
- Confirm that you understand (or cancel).
- Your current limits will show with the option to change these limits to daily, weekly, or monthly limits.
- Make your desired changes.
- Click “Continue.”
There is also a self-exclusion section that discusses what self-exclusion is, but never tells players how they can implement one if they need to. Improvements are required here, even if our Grizzly’s Quest review found the casino had the foundations set for an excellent responsible gambling page.
On the quest for more wins
It begins with a big bear hug, the type of welcome bonus that makes players grateful for signing up. A solid bonus program, led by the weekly cashback and loyalty programs, leads players to the water.
Once there, there’s a delicious menu of casino games. The casino is new, so it is building out its library still, but the excitement is there.
Where Grizzly’s Quest needs some hands to help is with the technical side of the casino. The experience was frustrating on multiple fronts, from the support through the website to the responsible gambling resources. What’s great about the casino’s position is that it can easily fix so many of its issues.
Nonetheless, those issues are currently there, so our Grizzly’s Quest review concludes with a 74/100 final grade.
Other casinos to play at in Canada if you like Grizzly’s Quest
There are other casinos in Canada similar to Grizzly’s Quest. If you would like to try some, these are a few recommendations:
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