We evaluate this specific criteria to get a comprehensive overview of the casino’s worth:
- Licencing, safety and trustworthiness
- Welcome offers and promos
- Registration process
- Payment methods
- Available cryptocurrencies
- Gaming library
- Withdrawal process
- Customer support
- Overall player experience
- Responsible gambling policy
Lucky31 Licensing, Safety and Trustworthiness
Lucky 31 strives to ensure the safety of its players. That’s why the operator added various security measures and fair play policies.
Lucky31 – List of licences
Mobile Technology Marketing BV owns and operates this casino site, with:
- Curaçao eGaming Licence No. CEG-CM-H2GFPRPR-1668JAZ
Factors that make Lucky 31 safe
The following aspects help ensure you and your information remain protected:
- Secure payment portals ensure your transactions remain safe
- SSL encryption and secure handling of player data
- All games use RNG to ensure fairness
The terms clearly state the site’s conditions and rules, with various footer links helping you access its policies. Game info can easily be found by loading a title and checking its paytable.
|Standard security but without details|
|This operator offers all the security we seek, like SSL encryption, RNG, and licensing.|
Welcome Offers and Promos – The Best Promotion at Lucky31
This casino has various promotions, and the operator automatically activates each one whenever you make the qualifying deposit. Below, we explore each promotion and see whether they’re worthwhile to claim.
|VIP Level||VIP Benefits|
|Normal||$6,000 weekly withdrawal limit (WWL)|
|Opal||$9,000 WWL, 3% cashback, birthday offer, dedicated VIP email team, 10% promotion on all deposits, and special offers|
|Emerald||$15,000 WWL, 6% cashback, and Opal benefits|
|Sapphire||$24,000 WWL, 10% cashback, account manager, and Emerald benefits|
|Ruby||$36,000 WWL, 15% cashback, an account manager, and Sapphire benefits|
|Diamond||$51,000 WWL, 21% cashback, an account manager, and Ruby benefits|
Lucky31 new player offer
New players feeling lucky can boost their bankroll over two deposits. The first deposit of at least $30 gives them a 100% promotion of up to $150. The second gives a 50% offer of up to $75 and 31 extra spins on 60 Second Heist, with 35x wagering requirements on the winnings. The promotion and deposit amounts have 30x wagering requirements, with 30 days to complete it.
Lucky31 extra spins offer
Like the Super Smash Spins promo active when we reviewed the site, the brand frequently launches extra spin offers. Depositing a minimum of $75 will award you 5 to 15 extra spins the next day.
Lucky31 no deposit offer
There wasn’t a no-deposit offer available.
Lucky31 cashback promotion
This casino offers cashback as part of its VIP program, giving you between 3% and 21% cashback.
Lucky31 promotions and tournaments
There’s also a promotion booster, which gives you a mystery % boost of up to $375 from Friday to Sunday with a $30 to $150 deposit.
Lucky31 VIP program
The VIP program operates on Super Points (SP), which allows you to buy extra offers. You earn SP for completing various actions, like playing games, daily logins, and reaching game milestones.
Excellent VIP program and promotions
We like the VIP system, primarily how players collect SP from various actions, not just wagering. The terms are clear and reasonable, leaving us satisfied with the welcome offer and other promotions.
What to Do When You Register a New Lucky31 Account
Registering is done in two easy steps. The first thing you do after pressing the red “Register” button is add your email and create a password.
The second step requires all your information, like name, address, mobile, country, and currency. You create your account afterwards.
Required documents and information when signing up at Lucky31
While you don’t have to complete the KYC policy to create your account and deposit, it’s necessary to withdraw. You’ll have to send the following documents to the operator:
- Driver’s licence, passport, or other ID document
- A utility bill dated in the last three months
- Copies or screenshots of cards, e-wallets, or payment methods
Fast registration to start playing
The registration process is quick and painless, with only two steps. Further, you can easily upload your KYC documents instead of worrying about emailing them.
Lucky31 Payment Methods
Many payment methods are available, with popular options like Interac, MiFinity, Visa, Mastercard, and Payz available.
|Payment Method||Min Deposit||Max Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Interac||$30||$3,000||Instant||Instant to five days|
|Payz||$30||$2,625||Instant||Instant to five days|
|MiFinity||$30||$2,625||Instant||Instant to five days|
|AstroPay||$30||$2,625,||Instant||Instant to five days|
|MuchBetter||$30||$3,000||Instant||Instant to five days|
|Variety of options for standard methods|
|Quite a few popular payment methods are available, most also for withdrawals. We don’t have any complaints, except that we would also like access to Neteller, Skrill, and PayPal.|
Cryptocurrencies Available at Lucky31
All the favourite cryptos, like Bitcoin, Ethereum, Litecoin, and a few others like Tron and Tether, are available. Cryptos also have a $30 minimum deposit, but the maximum can be much higher.
|Cryptocurrency||Min Deposit||Max Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Bitcoin||$30||$30,000||Instant||Instant to 72 hours|
|Bitcoin Cash||$30||$30,000||Instant||Instant to 72 hours|
|Ethereum||$30||$30,000||Instant||Instant to 72 hours|
|Tether||$30||$30,000||Instant||Instant to 72 hours|
|Tron||$30||$3,000||Instant||Instant to 72 hours|
|Litecoin||$30||$30,000||Instant||Instant to 72 hours|
|Various cryptos with fast withdrawals|
|We like the cryptocurrency options, as it means players have a faster withdrawal method available.|
The Available Games at Lucky31
More than 3,000 games are available, which you can test your luck on. The games categories help you find some games, like slots, table games, jackpots, Megaways, Feature Buy, and more. Below, we look at some of the popular categories.
Exclusive games and branded titles
While we didn’t find any exclusive games on the site, players can enjoy branded titles like Narcos, though there aren’t many.
Exciting slots at Lucky31
With over 2,000 online slot titles, players have various opportunities to see whether Lady Luck is on their side. These games range from Megaways and jackpots to Feature Buy and classic titles. With easy navigation, you can find your favourite games like Big Bass Bonanza, Gates of Olympus, 12 Trojan Mysteries, and Densho.
Thrilling live dealer titles at Lucky31
Over 40 live casino games are available on the site, with titles like Dragon Tiger, Snap Blackjack, and Speed Roulette testing your luck. However, you’ll also find three Pragmatic Play live lobbies available for blackjack, baccarat, and roulette.
Lucky31 game shows
The game shows are in the minority of the live dealer options, with only four available. Still, you can play some favourites like Snakes and Ladders Live, Vegas Ball Bonanza, Sweet Bonanza Candyland Live, and Mega Wheel.
Lucky31 partners with world-class providers
Many excellent providers list their games on this site, giving you a massive gaming library to browse. The top providers available are:
- Slots: Pragmatic Play, NetEnt, Yggdrasil, Hacksaw Gaming
- Live dealers: LuckyStreak, Eeze, Pragmatic Play, Visionary iGaming
- Lottery: Revolver
|Thousands of world-class games to keep you lucky|
|We love the extensive gaming library and the variety of providers offering these titles. We also like the search bar function, which gives suggestions if you can’t find a specific game.|
Lucky31 Withdraw Process
You can request a withdrawal through your account menu, but you must have a verified account. Once you request the withdrawal, it’ll take between 24 and 72 hours to process before paying out within one to five days.
How to withdraw winnings from Lucky 31
Follow a few easy steps to secure your withdrawal request and receive your winnings.
- Click on the person icon in the top right corner to open your menu
- Press the “Withdrawal” button to start the process
- Choose one of the available methods to withdraw with
- Add the amount you want to withdraw
- Approve the withdrawal request and complete your payment details
- Wait 24 to 72 hours for the request to process and be approved
How to withdraw cryptocurrencies from Lucky 31
Withdrawing cryptocurrency winnings is similar to normal payments:
- Open the withdrawal tab in the Menu list available when you press the person icon
- Click on the crypto you want to use when withdrawing
- Add the amount you wish to withdraw
- Approve the withdrawal request, and add your crypto wallet email
- The operator will approve the withdrawal within 24 to 72 hours, after which it should be processed instantly
Other important information when withdrawing
The minimum withdrawal is $30, though the maximum is generally between $4,000 and $51,000 per week, depending on your VIP level. While the casino doesn’t charge fees, some fees might apply, and they’ll show in the cashier.
|Standard withdrawal process|
|Nothing stands out about this withdrawal process, as the payout speed and processes are average.|
Lucky31’s Customer Support
The customer support team is available 24/7 via live chat. However, there’s also a support email for players with more severe queries and complaints. The FAQ also answers a few common questions. However, we found the live chat button to be inactive on the desktop, so we could only use it via mobile.
|Contact||Average Answer Time|
|[email protected]||Within 24 hours|
|Live chat||24/7||Supposedly within a few minutes|
The website and live chat both support English and French, ensuring Canadian players can receive help in their local language. The FAQ acts as the Help centre, though it doesn’t have information on all casino aspects.
|It has 24/7 support but inactive live chat|
|While the support channels look fine on the surface, we found the live chat button to be a dud. As such, the casino loses some brownie points for now until it gets a working live chat desktop feature for “24/7” support.|
The Overall Play Experience at Lucky31 Casino
The website boasts a user-friendly interface, making navigating the games, your account, and promotions easy. The footer links all the relevant information and announces Big Winners on the home page.
The Lucky 31 mobile experience
There’s no mobile app Canadian players can use, but with the user-friendly mobile casino website, it’s almost unnecessary. In some ways, the mobile site works better than the desktop one, as it has a working live chat feature.
|Excellent player experience and mobile site|
|We found the desktop site to provide an excellent experience despite its issues. Meanwhile, the mobile website is user-friendly and well-put together.|
Responsible Gambling on the Lucky31 Platform
Players can’t set deposit limits and manage cool-off periods. Only a self-exclusion and a dedicated section explaining the responsible gambling policy are available.
|Limited tools are available|
|We wish the operator added more tools, such as reality checks, loss limits, and session limits.|
Excellent VIP Program and Fun Games
We rate this casino an 8/10, as it provides the most important features an online casino should have. While there are some areas of improvement, like the desktop live chat feature, it boasts an impressive range of games and 24/7 support. Players in Canada looking for a dependable online casino should give Lucky 31 a try.
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