William Hill Review
William Hill has been in existence since 1934, when the bookmaker opened up its betting shops all over the United Kingdom. The William Hill online casino was launched only in the year 2000, and has expanded and gained an international customer base. Although it is mostly known for its sports betting product, William Hill Casino still has plenty to offer to slot and table game players. I’ve tested the casino platform out for myself in order to be able to write this comprehensive William Hill Casino Review for our Canadian visitors. So hang on in there, as I’m about to share all you need to know about William Hill Casino games, bonuses, offers and more!
What is William Hill offering?
|License||✔||UK Gambling Commission, Gibraltar Gambling Commissioner|
|Bonuses||✔||Welcome bonus & daily promotions|
|Payment Methods||10||Visa, Mastercard, PayPal, Skrill, Neteller, Instadebit, Maestro, Paysafecard, Ecopayz, Bank Transfer|
|Casino Games||10+||Slots, Jackpot Games, Roulette, Blackjack, Baccarat, Live Casino, Live Game Shows, Keno, Pai-Gow, Sic-Bo, others|
|Providers||SG / WMS, Yggdrasil, Inspired, Playtech|
|Minimum Deposit||✔||no minimum deposit specified|
|Customer Support||✔||FAQs, email, live chat|
William Hill Casino licensing, safety and trustworthiness
William Hill is licensed by one of the strictest gambling regulators in the world: the UK Gambling Commission. The casino is also licensed and regulated by the Gibraltar Government, which protects all of William Hill’s non-UK customers, including Canadian players.
Is William Hill Casino safe?
William Hill is one of the safest casinos you can join from Canada. Apart from being strictly regulated, it makes use of 128-bit SSL encryption technology to protect its customers’ data. All of its games have also been tested and certified for fairness by Technical Systems Testing.
I also found that William Hill is also very transparent; its terms are visible next to each offer, and it is very easy to find information about the security and data protection measures that it implements.
Playing with peace of mind
I wasn’t at all worried about fairness and security issues at William Hill. The casino has a solid reputation and a very secure payment process. Should there be an issue, the customer support team is quick to resolve it, and there is always the added peace of mind of knowing that the casino falls under the Gibraltar Commission, which will not accept any foul play.
All the games available at William Hill are also separately tested, and since game outcomes are determined by a number generator, there is absolutely no reason to worry about game rigging.
How I tested William Hill Casino
As we do with every casino we review on CanadaCasino, I set out to test William Hill Casino by registering for a Canadian account, and by taking a look at various factors that will affect players’ overall experience. These include:
- The Welcome Bonus and other Offers
- The ease of opening an account
- Checking out the Deposit and Withdrawal methods available for Canadians
- Taking a look at the Game Selection
- The overall experience (user-interface, game loading time, etc)
- How withdrawals work and how fast the process is
- Finding out what to do if you run into issues
I will be covering each one of these points separately in the sections below.
William Hill Casino Bonuses, Promotions and Rewards
William Hill welcomes players from Canada with a deposit bonus. The William Hill bonus is one of best casino bonuses I’ve come across lately in terms of its amount, as it offers 150% match on your first deposit up to a maximum of $150 together with 50 Bonus Spins on a selection of slot games, among them Age of Gods slots. The minimum you need to deposit to qualify from this bonus is just $10.
Wagering requirements do apply to the casino bonus and bonus spins winnings, and these are relatively high at 40x. Another downside to the William Hill bonus is the 7-day expiry, which means that you have to play out all the bonus within these 7 days, otherwise your bonus will be forfeited.
To claim the William Hill Casino bonus, you can simply click on the banners or links on this page, which shall take you directly to the registration page. When you register, deposit at least $10 and make sure you click on the Opt-in button.
William Hill VIP Club – Invite Only
William Hill runs an exclusive VIP Club which is by invitation only. Since I am not a member, I cannot share my personal experience of the club, however, William Hill promises exclusive promotions, increased Comp Point Rewards, and flexible account controls for its VIP players.
William Hill Promotions – subscribe for offers!
One of the first things I check out in a new casino that I review is the type of promotions that are running at any given time. This gives me an idea of what kind of rewards and excitement existing players can expect beyond the welcome bonus.
Unfortunately, I cannot report what kind of exclusive offers are in store at William Hill, since the only way to get to know about any additional offers is by subscribing to marketing communications. There doesn’t seem to be a regular reload bonus, but the casino does claim that there are plenty of exclusive offers to be enjoyed for those who sign up.
Good Welcome bonus, but not too many reloads!
I liked the decent welcome bonus offered to new players by William Hill. Despite the wagering being on the high side, you get double your deposit, and you can use these funds to play a variety of games over the course of a week.
The downside when it comes to William Hill Casino offers seems to be that the casino does not offer regular reload bonuses or free spins for existing players; instead, to win something as an existing player you need to get lucky in the prize drops and tournaments. However, since the offers change every few weeks, you can always expect something new to pop up!
How to register an account with William Hill Casino
You can register for an account as a Canadian player with William Hill in three steps.
1. First, you need to click the links on this page to go directly to the casino OR head to the site via your browser and click ‘Join’ from the top-right corner
2. Second, you will be required to fill in some personal details (name, address, email and phone)
3. You will be prompted to create a username and password, set a security question, choose your preferred currency and choose a deposit limit.
Once you complete these steps and click ‘Agree and Join’, your William Hill account will be created and you can start playing games for real-money. You will also qualify for the William Hill bonus as a first-time depositor.
Opening an account with ease!
It is quite straightforward to open an account with William Hill, although the registration process includes a couple of extra steps compared to the average casino, such as a security question and the setting of deposit limits. At the same time, this assured me that this casino takes responsible gambling very seriously, and put my mind at rest in this regard!
William Hill Casino Payment Methods
William Hill accepts a number of popular payment methods, including Instadebit for Canadian players. You can use the usual credit and debit cards, as well as a number of e-wallets, and bank transfer. The below table displays the payment methods available for Canadians:
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa||credit/debit card||instant||1-3 working days|
|Mastercard||credit/debit card||instant||1-3 working days|
|Maestro||credit/debit card||instant||1-3 working days|
|Skrill||e-wallet||instant||1 working day|
|Neteller||e-wallet||instant||1 working day|
|Ecopayz||e-wallet||instant||1 working day|
|Instadebit||online banking||instant||3-5 working days
via Bank Transfer
|Paysafecard||Prepaid card||instant||3-5 working days via Bank Transfer or 5-10 working days by Cheque|
|Bank Transfer||Online banking||3-5 working days||3-5 working days|
Flexible payment options, great withdrawal times
The payment methods available at William Hill are the standard options that you can find at any well-established online casino, with the added perk of having Instadebit as an option for Canadians, which you don’t get everywhere.
If you’re after fast withdrawals, you should go for one of the e-wallets, even though you would still have to wait more than 24 hours if you make your request during the weekend. Unfortunately, Bitcoin and other e-wallets are not supported by William Hill.
Games you can play at William Hill Casino
William Hill has one of the best collections of Playtech games, from slots to table games and live dealer tables. Although there’s a smaller collection of titles by some other providers, the number of games by these providers is not enormous.
Slot enthusiasts can enjoy games by the likes of Playtech, Yggdrasil and Inspired, enabling them to choose from differently-themed slots with differing pay mechanics, hit frequency and volatility levels. To try out the latest slot releases, you can also head to the ‘New’ category to find out the latest additions to William Hill’s collection.
The Jackpot category is of particular interest at this casino. You can try your luck on some of Playtech’s best paying progressive slots, such as the Age of the Gods slots, or the DC Super Heroes Jackpot games. There are dozens of jackpot slots to choose from, and you can view the current seeds on each tile before starting to play.
That said, the most popular progressive slots by NetEnt and Microgaming are missing from William Hill’s jackpots collection, such as the millionaire-makers Divine Fortune and Mega Moolah.
William Hill boasts of a separate Roulette section featuring a mix of digital (RNG) Roulette and live Roulette tables. There are different variants to choose from, including Classic Roulette, Quantum Roulette, as well as a couple of jackpot Roulette tables by Playtech, such as the popular Age of the Gods Roulette.
You can find other table games under the ‘Card games’ category. These include Blackjack and Baccarat variants, Hi-Lo, Casino Hold Em as well as 7 Video Poker games.
William Hill Live casino
The Live Dealer category at William Hill is pretty extensive, and is split into Featured Games, Roulette, Blackjack, Baccarat and Other Games. The tables are brought to you by Playtech, and include the famous Quantum Blackjack and Roulette, Live Unlimited Blackjack, Classic Live Roulette, Blackjack and Baccarat tables, as well as Prestige tables, Speed Blackjack and Roulette.
Since the live casino at William Hill is powered by Playtech, you will not find the usual Evolution game shows that you do at most other Canadian casinos. Under the ‘Other Games’ section of the Live Dealer casino, you’ll find two exciting Playtech Game Shows though, called Spin a Win (a Live wheel of fortune) and Age of the Gods: God of Storm Live. The latter is a live slot game that you can play with a live presenter, providing you with an immersive slot experience that only Playtech’s live studio can provide!
Game Providers at William Hill
As we’ve already specified, William Hill offers games by dozens of providers, some of which have become big names in the industry. You can find the full list at the top of this William Hill Review. However, not all of these providers’ games are accessible from a Canadian account.
The slots at William Hill are brought to you mainly by Playtech, WMS, Inspired and Yggdrasil, all of whom have a great and varied portfolio of games. Playtech is the creator behind the majority of William Hill’s slots and jackpot slots collection.
Live Casino provider
The Live Casino at William Hill is also powered by Playtech, and features this manufacturer’s growing portfolio of live tables and games.
Awesome collection, but with some big titles missing!
The games collection at William Hill has something to appeal to different player tastes. That said, it is not the most varied collection I’ve come across at a Canadian casino, due to the lack of games by certain popular game providers like NetEnt, Play N Go and Microgaming, and the shortage of live game shows. This is something I’d like to see improved in the near future, since the casino already offers titles by these providers to its UK customers, so hopefully it’s only a matter of time!
Time to collect your winnings? Here’s what you need to know!
The withdrawal process is one of the most important factors I examine when I review a casino. Everyone wants to get his or her winnings as quickly as possible after all!
How to withdraw from William Hill
To make a withdrawal from William Hill casino, you need to be logged in to your account. Click on your profile button on the top right-hand corner, and you’ll see a drop-down menu pop up. From there, choose ‘Withdraw’.
You will be prompted to enter your withdrawal amount in Canadian dollars, and choose a payment method. The fastest withdrawal methods are the e-wallets, as it takes just 1 working day for you to get your funds.
The minimum withdrawal using credit or debit cards at William Hill is the equivalent to £5. For bank transfers, the minimum withdrawal amount increases to £25. The minimum withdrawal using e-wallets is not specified on the site
Other things you should know
It’s important to note that like most licensed casinos, at William Hill you are required to withdraw back to the same payment method you used to deposit. If this is not possible due to the deposit method used, then you will have to opt for withdrawal via bank transfer.
William Hill may also ask you for personal identification documents and other documents when you make a withdrawal request. This is done for reasons of fraud, responsible gambling and anti-money laundering,
Where to find more information.
The William Hill site features a comprehensive FAQ section with a detailed subsection on deposits and withdrawals. You’ll find additional information by heading to the ‘Help’ section on the website, where most payment-related questions are answered.
Straightforward and reliable withdrawal process!
I found the withdrawal process at William Hill to be relatively straightforward. Since e-wallets take just 1 working day, this means that the casino processes requests within one day, and if funds take longer to reach you, this is only due to the payment method chosen (since credit cards and bank transfer will take a few days).
William Hill Customer Support
At the time being you can contact an agent at William Hill via 24/7 Live Chat or Email. When you do so, you will be prompted to select a product (I selected ‘Gaming’ for casino). At the time being, it is not possible to contact the casino by phone, due to operational reasons caused by the Coronavirus pandemic.
|[email protected] OR online contact form||less than 1 working day|
|live chat||24/7||less than 5 minutes|
William Hill offers multilingual customer support in English, German, Spanish, Russian, Italian, Swedish and Polish.
At the William Hill Help Center, you’ll find a detailed FAQ section that addresses various topics, including account queries, gaming queries, payment information, promotion queries, and information on the casino’s responsible gambling policy. You can also consult the full terms and conditions, including bonus terms, in this section.
Prompt and professional support!
I tested out the support at William Hill myself using the live chat function, and was very satisfied with the experience. I got a prompt and straight answer within minutes, even though my query at the time was not the most straightforward and the agent had to check it out for me!
Responsible Gambling at William Hill
William Hill takes responsible gambling very seriously to comply with regulations. In the Help section, under the FAQs, you can find a Safer Gambling Section, which outlines all the tools that are available.
If you click on your account button on the top-right corner, you will also find a tab called Gambling Controls. From here, you can proceed to set Deposit limits, Session Time Reminders, or even to close your account.
William Hill Casino Review – our Conclusion
Backed by decades of experience in the gambling industry, William Hill is a reliable and user-friendly site with a decent game collection and top-notch customer service. I would give this casino a rating of over 4 stars, to reflect the overall casino product. The only downsides are the lack of reload bonuses and the shortage of titles by major providers for Canadian players. If you love Playtech games, you’ll be thrilled with the selection, but if you’re a fan of other game manufacturers like NetEnt, Microgaming or Evolution, you may be a tad disappointed.
That said, there is still plenty of excitement to be had at William Hill, all while enjoying full peace of mind regarding security, fairness and withdrawals.