Lucy's Casino Review
Lucy’s Casino Licensing, Safety And Trustworthiness
Lucy’s Casino is legal for Canadian players with a license issued by the Curacao Gaming Authority. Although this is one of the most accessible licenses, Lucy’s Casino must still meet the regulations laid out in the license terms.
Lucy’s Casino uses 128-bit Secure Socket Layer encryption and up-to-date firewalls to keep data safe. It also ensures compliance with international data protection and privacy laws so you can rest assured that your information is secure.
The casino is dedicated to the fairness of games, and its random number generators undergo regular testing. RNGs are vital to ensure unpredictable game results so that everyone has an equal chance of hitting a winning spin.
There’s no reason to think that Lucy’s Casino is anything but safe
Lucy’s is an offshore casino with a remote gambling licence, making it a valid option for online gambling in Canada. It operates under the watchful eye of the Curacao Gaming Control Board and must consistently comply with regulations.
The casino is upfront about its security measures, RNGs and the testing that these go through. It’s joined all the dots for a safe casino experience.
Lucy’s Casino gets four stars for its upfront safety and security information.
How We Tested Lucy’s Casino
Reviewing a casino is an immersive experience. It’s essential to inspect every aspect of the online platform for a balanced review.
Bonus and offers analysis
The welcome offer is a promising start, and Lucy’s Casino backs this up with cashback bonuses and ad hoc promotions.
How easy it is to open a new account
You can open an account in minutes by completing the online registration form. Make your first deposit, and get started without delay.
Things you need to know about their deposit methods
You can view the full list of payment methods once your account is confirmed. Select from debit or credit cards, e-wallets, or fund your account in cryptocurrencies.
What their game selection looks like
The games lobby has thousands of games to keep you busy. It caters to all interests, from slots to table games and the live casino.
The Play experience
The appealing homepage is a snapshot of what’s on offer at Lucy’s Casino. It’s easy to move from one section to another and between functions.
How withdrawing works
You can submit a withdrawal request under your profile but must verify your account before gaining access to your winnings.
What do you do if you run into issues
The FAQ section may have answers to your queries. Alternatively, contact customer support through live chat or by email.
Welcome Offers and Promos – Grab a Bonus at Lucy’s Casino
If you’re a new user, grab the welcome bonus of up to CAD 1,000 when you deposit into your casino account for the first time.
Claiming the offer is simple. You select the Welcome Casino Bonus from the dropdown list on your deposit page and fund your account with at least CAD 25.
Although we expect wagering requirements for all offers, those for the welcome offer are rather high. Wagering the deposit and bonus amounts 45x may be doable, but you only have 10 days to meet this challenge.
Each bonus has unique terms and conditions detailing how to claim and use it to get the full benefit. Standard terms also apply, and you can find a link to these on the footer menu.
Promotions and tournaments
Continue to enjoy rewards even when you’ve had an unsuccessful day on the slots. The Daily Cashback Bonus eases the pain to the tune of 5% of the previous day’s losses, and the support team may grant you even more if you contact them directly.
You can claim a daily Crypto Bonus if you use one of the supported cryptos to transact with your account. Lucy’s Casino doesn’t apply this bonus automatically. You must contact customer support and use the bonus-specific promo code.
We didn’t come across any tournaments, free spins or other bonuses, but these may pop up randomly.
The VIP program is by invitation only. The team regularly analyses play to identify users worthy of its VIP program. No details are available unless you receive a personal invitation.
Minimal but decent bonuses
Lucy’s Casino hasn’t gone overboard on the bonuses but has some appealing offers. Crypto users have the pick of the bunch with the crypto-specific offer as well as bonus cashback.
Wagering requirements apply to all bonuses, which were reasonable, apart from those for the welcome offer. The challenging part is meeting the requirements within the allotted time frame.
For its limited bonuses and tough wagering conditions, Lucy’s gets three stars.
Register A New Account With Lucy’s Casino
Lucy’s follows the industry trend with a simple two-step registration form for joining. Set your email, password and currency on the first page, and complete your details on the next. Tick the boxes, and confirm your account. It’s as simple as that.
The Know Your Customer policy requires you to verify your account details before withdrawing funds. For this reason, ensure that you enter your information accurately.
Quick and easy registration
The simple joining process will have you playing your favourite casino games in no time at all. The form’s layout is clear, and there are no unusual steps or unnecessary information needed.
The ease of registration gets four stars.
Lucy’s Casino Payment Methods
There are several payment methods to choose from.
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa||Debit/credit card||Several Minutes||48 hours|
|Mastercard||Debit/credit card||Several Minutes||48 hours|
|American Express||Credit card||Several Minutes||48 hours|
|Mifinity||E-wallet||Several Minutes||48 hours|
|MuchBetter||E-wallet||Several Minutes||48 hours|
|CashtoCode||E-voucher||Several Minutes||48 hours|
|Astropay||Prepaid Card||Several Minutes||48 hours|
|Neosurf||Prepaid voucher||Several Minutes||48 hours|
|Flexepin||Prepaid voucher||Several Minutes||48 hours|
|Bitcoin cash||Cryptocurrency||Several Minutes||48 hours|
|Bitcoin||Cryptocurrency||Several Minutes||48 hours|
|Ethereum||Cryptocurrency||Several Minutes||48 hours|
|Litecoin||Cryptocurrency||Several Minutes||48 hours|
|Interac||Online payment||Several Minutes||48 hours|
Heavy on cryptos but low on e-wallets
There’s a decent mix of payment methods, and you shouldn’t struggle to find one that suits your needs. The list includes Interact, a perpetually popular option for Canadians.
We’d like to see more e-wallets in the mix, as this method is growing in popularity with casino players worldwide. However, the casino caters well to crypto users with several options available.
Lucy’s gets three and a half stars for its mixed list of banking methods.
Games You Can Play At Lucy’s Casino
The games lobby has thousands of titles and caters to various preferences.
Exclusive games and branded tables
A stroll through the games lobby didn’t highlight any exclusive games or branded tables. We also didn’t find any of the popular branded slots. Lucy’s Casino appears to stick to more traditional titles.
There’s plenty to choose from in the slots library. The range covers an assortment of themes and includes classic and video slots and several exciting Megaways games.
Lucy’s Casino has a substantial range of live tables with real-life hosts waiting to entertain you. Baccarat, blackjack and roulette tables are in abundance, but a smaller number of games like Casino Hold’em are also available.
The casino lacks a decent choice of game shows. We only came across Mega Wheel and Music Wheel, so don’t expect to spice up your session with live game show action.
More than 50 providers contribute to the games selection.
The casino lacks some big names in its slots lobby. However, that doesn’t detract from the prestige added by contributors like Microgaming, Tom Horn and Spinomenal.
Live casino providers
Five providers lend their talents to the live casino. Pragmatic Play and Vivo are the most well-known, but it also features smaller outfits like Atmosfera, Medialive and SAgaming.
Liw and Superlotto provide the lottery games. You can find these under the Lucky Games category.
The games lobby lacks many popular games
Although there are a significant number of games, we were disappointed at the lack of top slots like Divine Fortune, Starburst and Goblin’s Cave, and the shortage of game shows.
Several popular names appear on the list of providers, but some big names are also missing. However, games from smaller providers add depth to the casino and catch the attention of players who haven’t come across them before.
The mix of games but lack of notable slots and providers get three and a half stars.
Time To Collect Your Winnings? Here’s How To Withdraw Your Money From Lucy’s Casino
Withdrawing is a simple process, provided your account verification is complete. The minimum withdrawal amount is CAD100, and the casino caps your maximum daily withdrawal at CAD 1,000.
After your request receives approval, processing the payment can take two to three days. Your funds are paid to the same account from which you made the deposit.
Step by step guide on how to withdraw from Lucy’s Casino
- Log in and go to your profile
- Select Withdraw from the menu
- Choose your withdrawal method
- Enter the amount, fill in the required information and confirm
- You receive a message confirming your withdrawal request
Other important information to know when withdrawing
You must wager all deposits three times before withdrawing. If you wish to withdraw after just one deposit, you must wager that deposit amount 15x.
The maximum withdrawable amount over a month is CAD 7,000. Larger withdrawals will be split and the balance paid in the following month or months.
Withdrawing comes with tough restrictions
Lucy’s Casino imposes some harsh restrictions for withdrawing funds. The minimum amount of CAD 100 is higher than most other casinos and may deter some players from registering here. Additionally, the maximum monthly amount errs on the low side.
Many casinos have a 1x wagering requirement for deposits. Lucy’s triples this, making it more difficult to access your winnings.
The easy process but tough withdrawal requirements get three stars.
You can reach customer support in a couple of ways.
|Contact:||Average Answer Time|
|Through the website||24 – 72 hours|
|Live Chat||09.00 – 01.00 CET||2 – 3 min|
Change the website language by clicking on the globe in the top right corner and selecting from the drop-down menu. Available languages are English, German, Spanish, Norwegian and Finnish.
You can reach customer support by email or live chat, which runs for a limited period. The consultant we connected with responded in minutes with a satisfactory answer to our query.
The FAQ section has a limited selection of questions. While these are certainly helpful, they don’t scratch the surface of what players may wish to know.
Satisfactory support options
There are satisfactory ways to reach customer support, but a 24/7 live chat is a massive boost to any casino. With limited operating hours, night owls don’t have access to immediate responses if they run into problems.
The quick and efficient service from the support consultant impressed us. We didn’t test the email service, but this likely take longer to receive a reply.
Customer support gets three and a half stars.
The casino’s Responsible Gaming policy explains the measures the casino has for players to limit their gambling and how you can identify if your hobby is becoming a habit. A separate section outlines how you set a short time-out or a longer self-exclusion period.
There’s sufficient attention given to Responsible Gambling
The dedicated section gives the impression that Lucy’s Casino has given careful thought to protecting its users from becoming addicted to gambling.
It provides sufficient information about the tools on offer to limit your sessions and even how to take it a step further and self-exclude.
The detailed RG policy gets four stars.
Awards and Recognitions
Lucy’s Casino has no awards or recognitions.
For a relative newcomer to the Canadian casino scene, Lucy’s Casino gets a lot right. It supports a decent selection of payment methods, and the games lobby is packed with exciting slots titles and table games. Additionally, the well-laid-out platform makes navigation a breeze.
It falls short on vital elements, though, like the wagering requirements and range of promotions. Improving these aspects may just give it the forward momentum it needs to become a household name.