Even though Casino Universe is new to the online betting world, the platform has all the hallmarks of a brilliant site. Not only will you find a list of quality games, but also generous bonuses to boost your bankroll.
Feed your curiosity and keep reading this Casino Universe review to determine if this is the perfect online casino to join from Canada!
|License||✔||Malta Gaming Authority|
|Bonuses||✔||Cashback Promotion, Free Spins, Reload Bonus|
|Payment Methods||13||Visa, Mastercard, Maestro, Paysafecard, Trustly, Neteller, Skrill, ecoPayz, Neosurf, iDebit, Interac, Bank Transfer, Rapid|
|Casino Games||4||Slots, Jackpot Games, Megaways, Live Casino.|
|Providers||31||Microgaming, NetEnt, Play N Go, Playtech, Thunderkick, iSoftBet, Amatic, Elk Gaming...|
|Mobile App||✗||No, but the optimized site works well on a browser|
|VIP Program||✔||13 levels|
|Customer Care||✔||Email and Live chat|
The importance of signing up with a licenced operator shouldn’t be overlooked if you want to ensure your safety. Thankfully, Casino Universe holds a single licence with the Malta Gaming Authority. What's more, it follows the regulations set out by the gambling body.
You can rest assured that both your payment and personal information remain secure at all times. It uses 128-bit SSL encryption and also a PGP protocol, keeping your data safe while it transfers between servers.
The platform has put all the necessary steps in place to ensure its customers remain safe. Casino Universe could have made it easier to locate the information rather than scattering it around in different sections.
Players new to the online casino world can easily miss the small navigational sections at the bottom of the page. Furthermore, the "about us" section doesn't have much info behind it, leaving you in the dark.
Overall, the operator ticks all the boxes for a safe and secure casino platform. It holds a license with a reputable authority and provides the necessary details, even if they’re scattered around the site.
To test any online casino platform, there are a few things to take into consideration. Below are the areas to look at before signing up with a gambling site.
1. Bonus and offers analysis - One of the first steps anyone should take when testing a casino site is to look at the bonuses. That way, you'll know if you can benefit from any promotions and if there’s value in signing up.
2. Review the complexity of the new account process - It's understandable that you'll come across a few hurdles before registering for a new account. That being said, nobody wants to fill in countless forms to try out a few games. Luckily, signing up for an account on this site takes a minute or two.
4. What their game selection looks like - First impressions are key, which means a game selection needs to look exciting and easy to navigate. Checking to see how you can filter your searches and what categories the operator provides is a vital step.
5. The Play experience - Enjoying the gameplay is possibly one of the most crucial aspects of any online casino. You're going to spend most of your time doing it, so look for a demo version and give it a bash. You'll understand how gameplay is laid out and the type of graphics you can expect.
6. How withdrawing works - There's no better feeling than hitting a big win, but not knowing how to draw your winnings is a massive issue. Most reputable platforms provide a simple process for you to withdraw money. Checking the FAQ section will often provide a solution if you ever get stuck.
7. How to reach out for help - The FAQ section is usually the fastest way to fix an issue or answer a question. If you're still lost, consider reaching out to the company's support staff via email, phone or live chat.
Unfortunately, Casino Universe has no welcome bonus for new players. While it has run these types of promotions in the past, the site makes no mention of any current rewards. However, there are a number of regular promotions that you can claim on a weekly basis:
Free spins - get a number of free spins every Wednesday and try out a different slot linked to the promotion.
Reload bonus - every Friday, deposit and claim a 25% deposit match
Cashback - receive a 10% cashback every week on losses.
Finding the wagering requirements is delightfully simple, as the site has opted to list all of its conditions under a single section. Navigate to the bottom of the screen and click bonus terms. Here, you'll find everything you need to know for each specific bonus.
Claiming a bonus is straightforward. You can either open the promotions tab and select a reward from the list or head to your profile and view which prizes you're eligible for in the deposit section.
Casino Universe currently has three regular promotions available to existing players: the ones we have mentioned in the above section.
In terms of tournaments, at the time of this review, there was also a global tournament hosted by Pragmatic Play, offering a prize pool of 2,000,000 CAD. All you have to do is play one of the slot and climb the leaderboard according to your biggest win on a single spin.
Casino Universe also has a VIP program available with additional bonuses and benefits. As you rise in status, you'll unlock cool prizes like free spins, deposit rewards and a personal account manager.
Players join the program automatically, so there's no need to sign up. Play games to earn points, the more you have, the higher your status and the better your rewards.
It's disappointing seeing no welcome bonus, given the fact that it's a significant factor in determining the value for a newly registered player.
The regular promotions are decent, but the high wagering requirements make it tough to seem worthwhile. Luckily, the VIP program’s lucrative prizes make it a more attractive option.
Opening an account with the operator is easy. It involves three steps that won't take long to complete.
It only takes a minute or two to open an account. The site didn't ask for anything too stressful, and after verifying my email, the account loaded up with the option to deposit funds.
The operator didn't ask for any documentation, as this makes the entire process incredibly long-winded and tiring.
The registration process is designed well, and it doesn't take long to complete. It requires a few security steps, which is understandable but it doesn't go overboard.
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa/Master Card||Credit/Debit Card||Instant||1 - 3 Days|
|Bank Transfer||Bank Transfer||Instant||3 - 7 Days|
The platform provides a decent selection of payment options. New players will find a method to suit their needs. However, the list could use a PayPal connection and a few selected cryptocurrencies.
Given that the site is almost brand new, it's impressive to see such a comprehensive list of payment options. What's more, the time it takes to deposit and credit funds is fast compared to many other online casinos.
Although the casino supports all of the above payment methods, many options are country-specific and might not be available in Canada.
There's a fantastic collection of casino games available on the platform.
Slots - the main show takes place around the choice of online slots, which features names like Starburst, Book of Dead, Gonzo's Quest Megaways, Sakura Fortune, Wolf Gold and many more.
A special tab separates Megaways' slots from the others making them super easy to locate. New slots are almost a daily occurrence, keeping the catalogue fresh with all current trends.
Table Games - virtual table games are rare and random. Locating them can be tough since the operator has not provided a specific tab for them. The choice is nothing to be excited about as it features just a handful of titles.
Live Casino - the company has invested a lot of time into its live casino section, giving its users a massive selection of different games to play with a real-life dealer. Your best bet is to search for the type of card game you're interested in and scroll through the options. Some available titles are Auto-Roulette, Blackjack classic, Baccarat Squeeze, Double Ball Roulette and many more.
Game Shows - under the live casino hat, you will also find a number of the live game shows, which offer a wonderful combination of betting and real-TV show. Here you can play Crazy Time, Mega Ball, Monopoly Live and Football Studio amongst others.
Casino Universe features games from many different developers. The slot and table section offers titles from brands like NetEnt, Yggdrasil and Microgaming. At the same time, Evolution Gaming is the primary provider of live casino games.
Although navigating the game section can get confusing at times, the list of titles ensures you won't run out of options in a hurry. Plus, a large number of providers means you get both quality and quantity.
I like that you can find all of the favourites slots, together with a wonderful choice of live dealer game. However, I find the lack of virtual table games slightly disappointing. Although they don't provide the thrill the real thing provides, they offer a fabulous training arena for amateur players.
As we've mentioned earlier, drawing your winnings isn’t complex. Navigate to your account balance and select cashout. You'll need to use the same payment method you deposited with unless this is not available.
Generally, you'll need over 40 CAD in your account before you're eligible to withdraw funds. Also, if it's your first time drawing cash, you'll need to provide documentation. You'll find all the information listed neatly underneath your balance.
The entire process for drawing funds from your account is similar to other major online casinos. The only hurdle is sending your documentation to the operator when you decide to withdraw your winnings for the first time.
|Contact||Average Answer Time|
|Available 24/7 on their website||24 - 48 hrs|
|Live Chat||Available between 8:30 am & 00:00 am CEST||5 - 10 min|
The support options support four languages, including English, German, Norwegian and Finnish. Plus, the help centre is intuitive, making it easy for new players to understand. There’s also a comprehensive FAQ section highlighting the most common solutions.
The only issue with the operator's support section is the available times for users to contact its help centre via the live chat feature. Other than that, the options are standard for reputable sites.
Overall, the company provides reliable customer service. It supports multiple languages and two different contact methods. However, we recommend Canadian players use the email option as it's available 24/7.
Casino Universe is committed to ensuring players have the necessary options available for responsible gambling. You can set your spending limits, and it confirms your age through ID verification. If you need further assistance, its website lists appropriate help organizations and contact information for each.
The site takes responsible gambling seriously. Casino Universe gives users all the tools to ensure they play within their limits. Also, players struggling to control their spending can reach out for assistance to the appropriate bodies.
Since the platform gives you all the tools required to gamble responsibly, it's up to you to ensure you stay within your limits.
Overall, Casino Universe provides all the essentials for a Canadian player to enjoy themselves. There are plenty of advantages to take in to consideration like the long list of games, regular promotions, rewarding loyalty scheme, fast registration, and a good choice of payment methods.
The online downsides seem to be the lack of a welcome bonus, the lack of 24/7 customer support, and the rather frugal virtual table games choice.
If you manage to overlook the latter, Casino Universe has all the makings of a great casino and certainly worth a try. So if you think you can give it a go, we invite you to visit the site from the below link!
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