Casino Universe Review
Feed your curiosity and keep reading this Casino Universe review to determine if this is the perfect online casino to join from Canada!
What is Casino Universe Offering?
|License||✔||Malta Gaming Authority|
|Bonuses||✔||Cashback Promotion, Free Spins, Reload Bonus|
|Payment Methods||13||Visa, Mastercard, Maestro, Paysafecard, Trustly, Neteller, Skrill, ecoPayz, Neosurf, iDebit, Interac, Bank Transfer, Rapid|
|Casino Games||4||Slots, Jackpot Games, Megaways, Live Casino.|
|Providers||31||Microgaming, NetEnt, Play N Go, Playtech, Thunderkick, iSoftBet, Amatic, Elk Gaming…|
|Mobile App||✗||No, but the optimized site works well on a browser|
|VIP Program||✔||13 levels|
|Customer Care||✔||Email and Live chat|
Casino Universe Licensing, Safety and Trustworthiness
The importance of signing up with a licenced operator shouldn’t be overlooked if you want to ensure your safety. Thankfully, Casino Universe holds a single licence with the Malta Gaming Authority. What’s more, it follows the regulations set out by the gambling body.
You can rest assured that both your payment and personal information remain secure at all times. It uses 128-bit SSL encryption and also a PGP protocol, keeping your data safe while it transfers between servers.
Everything Looks Above Board
The platform has put all the necessary steps in place to ensure its customers remain safe. Casino Universe could have made it easier to locate the information rather than scattering it around in different sections.
Players new to the online casino world can easily miss the small navigational sections at the bottom of the page. Furthermore, the “about us” section doesn’t have much info behind it, leaving you in the dark.
Overall, the operator ticks all the boxes for a safe and secure casino platform. It holds a license with a reputable authority and provides the necessary details, even if they’re scattered around the site.
How I Tested Casino Universe
To test any online casino platform, there are a few things to take into consideration. Below are the areas to look at before signing up with a gambling site.
- Bonuses and Promotions
- Registering an Account
- Deposit Methods
- Games Available
- User Experience
- Withdrawl Process
- Customer Support
Welcome Offers and Promos – Grab a Bonus at Casino Universe
New Canadian players can get started at Casino Universe with a 100% bonus of up to $500 on the first deposit! This is a pretty standard welcome bonus but nice to see that Casino universe has launched a welcome offer for players in Canada.
Wagering requirements are 25x bonus + deposit amount, which really means 50x. This is high, but not the highest requirements we’ve seen in the market.
However, one of the best aspects of Casino Universe is probably the number of regular offers it has available.
Promotions and Tournaments
Take a look at the weekly promotions available at Casino Universe for Canadians.
MONDAY: Get a 10% Cashback
TUESDAY: 20% bonus up to $500
WEDNESDAY: Claim 30 free spins
THURSDAY: 25% bonus up to $500
FRIDAY: Claim 60 free spins
SATURDAY: 30% bonus up to $500
SUNDAY: Claim 120 free spins
Casino Universe also has a VIP program available with additional bonuses and benefits. As you rise in status, you’ll unlock cool prizes like free spins, deposit rewards and a personal account manager.
Players join the program automatically, so there’s no need to sign up. Play games to earn points, the more you have, the higher your status and the better your rewards.
Register a New Account with Casino Universe
Opening an account with the operator is easy. It involves three steps that won’t take long to complete.
- First, click the signup tab on the top right of the screen.
- Next, fill in your details, email, address and preferred currency.
- After completing the form, you’ll receive an email. You must click the link to verify your account. Once that’s done, you can start depositing funds and play for real money.
Setting up an Account Is Quick and Easy
It only takes a minute or two to open an account. The site didn’t ask for anything too stressful, and after verifying my email, the account loaded up with the option to deposit funds.
The operator didn’t ask for any documentation, as this makes the entire process incredibly long-winded and tiring.
The registration process is designed well, and it doesn’t take long to complete. It requires a few security steps, which is understandable but it doesn’t go overboard.
Casino Universe Payment Methods
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa/Master Card||Credit/Debit Card||Instant||1 – 3 Days|
|Bank Transfer||Bank Transfer||Instant||3 – 7 Days|
Decent Selection of Payment Methods
The platform provides a decent selection of payment options. New players will find a method to suit their needs. However, the list could use a PayPal connection and a few selected cryptocurrencies.
Given that the site is almost brand new, it’s impressive to see such a comprehensive list of payment options. What’s more, the time it takes to deposit and credit funds is fast compared to many other online casinos.
Although the casino supports all of the above payment methods, many options are country-specific and might not be available in Canada.
Games You Can Play at Casino Universe
There’s a fantastic collection of casino games available on the platform.
Slots – the main show takes place around the choice of online slots, which features names like Starburst, Book of Dead, Gonzo’s Quest Megaways, Sakura Fortune, Wolf Gold and many more.
A special tab separates Megaways’ slots from the others making them super easy to locate. New slots are almost a daily occurrence, keeping the catalogue fresh with all current trends.
Table Games – virtual table games are rare and random. Locating them can be tough since the operator has not provided a specific tab for them. The choice is nothing to be excited about as it features just a handful of titles.
Live Casino – the company has invested a lot of time into its live casino section, giving its users a massive selection of different games to play with a real-life dealer. Your best bet is to search for the type of card game you’re interested in and scroll through the options. Some available titles are Auto-Roulette, Blackjack classic, Baccarat Squeeze, Double Ball Roulette and many more.
Game Shows – under the live casino hat, you will also find a number of the live game shows, which offer a wonderful combination of betting and real-TV show. Here you can play Crazy Time, Mega Ball, Monopoly Live and Football Studio amongst others.
Casino Universe features games from many different developers. The slot and table section offers titles from brands like NetEnt, Yggdrasil and Microgaming. At the same time, Evolution Gaming is the primary provider of live casino games.
A Fantastic Collection of Casino Games
Although navigating the game section can get confusing at times, the list of titles ensures you won’t run out of options in a hurry. Plus, a large number of providers means you get both quality and quantity.
I like that you can find all of the favourites slots, together with a wonderful choice of live dealer game. However, I find the lack of virtual table games slightly disappointing. Although they don’t provide the thrill the real thing provides, they offer a fabulous training arena for amateur players.
Time to Collect Your Winnings? Here’s What You Need to Know!
As we’ve mentioned earlier, drawing your winnings isn’t complex. Navigate to your account balance and select cashout. You’ll need to use the same payment method you deposited with unless this is not available.
Generally, you’ll need over 40 CAD in your account before you’re eligible to withdraw funds. Also, if it’s your first time drawing cash, you’ll need to provide documentation. You’ll find all the information listed neatly underneath your balance.
Withdrawals at Casino Universe Are Straightforward
The entire process for drawing funds from your account is similar to other major online casinos. The only hurdle is sending your documentation to the operator when you decide to withdraw your winnings for the first time.
|Contact||Average Answer Time|
|Available 24/7 on their website||24 – 48 hrs|
|Live Chat||Available between 8:30 am & 00:00 am CEST||5 – 10 min|
The support options support four languages, including English, German, Norwegian and Finnish. Plus, the help centre is intuitive, making it easy for new players to understand. There’s also a comprehensive FAQ section highlighting the most common solutions.
Easy to Use Customer Support
The only issue with the operator’s support section is the available times for users to contact its help centre via the live chat feature. Other than that, the options are standard for reputable sites.
Overall, the company provides reliable customer service. It supports multiple languages and two different contact methods. However, we recommend Canadian players use the email option as it’s available 24/7.
Casino Universe is committed to ensuring players have the necessary options available for responsible gambling. You can set your spending limits, and it confirms your age through ID verification. If you need further assistance, its website lists appropriate help organizations and contact information for each.
All the RG Tools You’ll Need
The site takes responsible gambling seriously. Casino Universe gives users all the tools to ensure they play within their limits. Also, players struggling to control their spending can reach out for assistance to the appropriate bodies.
Since the platform gives you all the tools required to gamble responsibly, it’s up to you to ensure you stay within your limits.
Overall, Casino Universe provides all the essentials for Canadian players to enjoy themselves. There are plenty of advantages to take into consideration like the long list of games, regular promotions, rewarding loyalty scheme, fast registration, and a good choice of payment methods.
The online downsides seem to be the lack of a welcome bonus, the lack of 24/7 customer support, and the rather frugal virtual table games choice.
If you manage to overlook the latter, Casino Universe has all the makings of a great casino and is certainly worth a try. So if you think you can give it a go, we invite you to visit the site from the link above!