PlayNow

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PlayNow Casino is one of the top choices available if you're looking for game variety. The site offers everything from a live casino to various lotto draws, and the many valuable promotions let you try out the entire selection. Read on for a complete overview of this feature-filled online casino.

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Popularity

PlayNow is the most popular online casino in both British Colombia and Monitoba. It is also the only regulated casino.

91/100 Reviewed by CanadaCasino.ca

The wagering conditions are x30 for the casino promotions and x70 for the live casino. While the first are industry standard, the latter are considered high.

71/100 Reviewed by CanadaCasino.ca

The PlayNow platform is easy to navigate and can be accessed with ease from any mobile device.

96/100 Reviewed by CanadaCasino.ca

The casino distinguishes itself with 24/7 customer support reachable through numerous channels, include their social medial accounts.

94/100 Reviewed by CanadaCasino.ca

Summary

PlayNow is the only legal online casino in British Colombia and Manitoba. It offers tons of casino games by respected game providers, together with 4 different welcome bonuses that cover different game categories.
Massive collection of games
Licensed in Canada
Varied promotions to suit your preferences
All revenue is invested into uplifting the local community
Less payment methods than other sites
Only available in British Columbia and Manitoba

Details

Name
PlayNow
Website
https://www.playnow.com/
Launched
01/01/2004
Licenses
British Colombia
VIP program
No

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Slots Slots
Poker Poker

Providers

Payment

Payment options

MasterCard MasterCard
PayPal PayPal
VISA VISA

Deposit

Minimum deposit
$5

Customer Service

Telephone

Telephone support
Yes
Telephone number
1-877-706-6789

Email

Email support
Yes
Email address

Live chat

Live chat support
Yes

PlayNow Review

PlayNow Casino licensing, safety and trustworthiness

Licensing and safety information at PlayNow Casino was transparent and freely available. With official licenses and advanced security systems, the site is safe to play at. You can relax and enjoy the games without worrying about safety issues.

PlayNow Casino’s parent company, BLCL, is officially licensed by the government of British Columbia. The site is currently the only online casino legally allowed to operate in the province, so there were no concerns over safety.

I was pleased to discover that the site used advanced SSL encryption to ensure all payments were secure. This technology protects transactions between you and the casino, making them difficult to hijack. 

The security features also safeguard your personal information alongside your banking details. Security analysts are constantly monitoring the site for any breaches and are ready to protect your data.

PlayNow didn’t disappoint when it came to game fairness with its wide variety of world-famous software suppliers. Trusted studios like NetEnt and Microgaming are staples of most online casinos, and their games are guaranteed to be completely random.

Thankfully all this information was easy to find in the site’s FAQ section. Additionally, terms and conditions for bonuses were also accessible on each promotion’s dedicated page.

The site goes to great lengths to protect your data

I found no problems with the site’s safety features. The advanced technology went beyond the industry standards thanks to the constant monitoring for threats.

The esteemed reputations of the game’s providers ensured that everything was fair. As the only online casino in British Columbia, there’s no reason to worry about PlayNow Casino’s legitimacy.

Our Verdict: 5/5

The advanced encryption technology ensured that personal and financial details were always safe. All games are guaranteed to be fair thanks to the trusted suppliers. The site’s reputation as the sole online casino in the area guarantees its trustworthiness.

How I tested PlayNow Casino

For me, testing a casino involves taking the route of a new player visiting the site for the first time. This includes going through the signup process and reviewing the selection of games and promotions. I also make sure to search for all the essential information about licensing, fair-play, and bonus conditions.

  1. Bonus and offers analysis: First, I checked the promotions page for the welcome bonus and any other ongoing promotions. Then I made sure to find the terms and conditions of each one and how easy they were to access.
  2. How easy it is to open a new account: After this, I opened the signup page to fill in my details and create an account. The most important part was to act as a new player to the site and see how easy it was to register.
  3. Things you need to know about their deposit methods: Searching the FAQ section provided a list of available deposit methods. There was an entire category of questions related to deposits.
  4. What their game selection looks like: I could already see from the various options on the lobby page that the site had a massive game selection. It was easy to switch between categories and view all the games on offer.
  5. The Play experience: The only step to start playing was to select any game from the list. Many came with a demo mode so I could test out the game beforehand.
  6. How withdrawing works: I quickly found this information on the FAQ page, where there was a category for withdrawals. This provided crucial information, including that withdrawals can only be sent to your bank account.
  7. What do you do if you run into issues: Most issues I encountered had simple solutions available in the extensive FAQ section. More significant problems could be resolved by contacting customer support by phone or email.

Welcome Offers and Promos – Grab a Bonus at PlayNow Casino

One of PlayNow Casino’s strongest features was its multiple welcome bonuses. Whether you prefer lotto or live casino games, you can pick a custom offer to suit your taste. Veteran players will also enjoy the various tournaments on offer.

There are four different welcome bonuses: casino, live casino, lotto, and sports. You can only choose one when you register for an account. The sports and casino options grant a $20 bet to use however you like, while the lotto promotion offers a $5 token.

Each promotion first requires you to deposit and spend an amount equal to the bonus. The wagering requirement for the casino offer was 30x, while the live casino option was 70x. All these terms were easily accessible on the promotions page.

Unlike regular deposit bonuses, the welcome packages at PlayNow Casino had extra steps to claim. After signing up and choosing an offer, I had to make a deposit and then place any bet equal to the bonus amount.

PlayNow Casino
PlayNow promotions

Promotions and Tournaments

If you’re looking for a competitive poker experience, then PlayNow Casino provides multiple tournaments. These feature prize pools of up to $250,000 and have a limited runtime, so make sure to check the promotions page for ongoing events.

Bingo fans will appreciate the many regularly available bingo promotions. These include everything from 2-for-1 games to guaranteed win sessions.

Poker was a massive attraction thanks to the site’s own poker software and many ongoing promotions. These included a $10 hourly freeroll and PXP + rewards program that granted points for playing. You could redeem these to buy into higher-stakes tournaments.

VIP Program

The Encore reward points program allows you to earn prizes just from playing your favourite games. Points are awarded based on factors like your playtime and bet sizes and can be redeemed to play select slots and table games for free.

You’ll need to first register with Encore Rewards and link it to PlayNow Casino from your account page. This qualifies you to earn points and participate in limited-time promotional events like weekly prizes.

PlayNow review
PlayNow VIP Scheme

A selection of welcome bonuses appeals to all types of players

The ability to choose a welcome package based on your favourite game type is a significant bonus for new players. While the poker tournaments will appeal to more experienced players, the site is light on regular promotions. 

Our Verdict: 4.7/5

The selection of promotions provides excellent value to new and veteran players alike. A variety of welcome packages ensures everyone will receive a useful bonus. A weekly promotion alongside the various welcome bonuses would be a welcome addition for regular players.

Register a new account with PlayNow Casino

One of the most critical parts of the new player experience is how easy it is to create an account. The registration process should be fast and simple. This helps new users jump in and start playing as soon as possible.

Registering an account was a fast and straightforward process. The signup option is clearly displayed on the homepages and features only four short forms to complete. Once you’ve provided your personal details, you’re ready to start playing.

PlayNow Casino Review
PlayNow Registration

Account creation is a simple and fast process

Overall I had no problems opening an account as you can register directly from the front page. The process lets you easily choose your preferred welcome bonus while completing the forms. 

Our Verdict: 4.9/5

New players will have no problem signing up at PlayNow Casino, thanks to the easy-to-find registration option. All the required steps were straightforward and easy to follow. The forms were also simple and only took a few minutes to complete.

PlayNow Casino Payment methods

While PlayNow Casino features a decent variety of payment methods, I would have liked to see a few extra options. Despite this, the available services still cater to most players. A varied mixture of ewallets, cards, and bank transfers are all available.

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
VisaCredit/debit cardUp to 35 minutesUp to four business days
MastercardCredit/debit cardUp to 35 minutesUp to four business days
American ExpressCredit/debit cardUp to 35 minutesUp to four business days
PayPalE-walletUp to 35 minutesUp to four business days
Interac OnlineE-walletUp to 35 minutesUp to four business days
Online Bill PaymentInstant bank transferUp to 35 minutesUp to four business days
Web CashDigital voucherUp to 35 minutesUp to four business days

Serviceable selection with room for improvement

Overall the available payment methods didn’t cause any issues, although some players might have to compromise. The site could appeal to more users with alternative services. You can find these options on most other sites, and the missing services are noticeable.

Our Verdict: 4.5/5

While you may have to use a different service to your preferred method, all the standard payment types are still available. The mix of e-wallets and cards are widely used options that cater to most players. Overall, the site has most common services with room for improvement.

Games you can play at PlayNow Casino

PlayNow Casino’s strongest feature was its massive amount of games to play. From branded slots to a complete live casino, there was something to suit any preference. Aside from standard categories like slots, there were also many lotto and keno games.

  • Exclusive Games and Branded Tables: While there were no exclusive games, there were many branded slots from famous franchises like Monopoly and Clue.
  • Slots Selection: One of the site’s most impressive features was the hundreds of slots available. These included everything from branded games to progressive jackpot slots.
  • Table Games: The selection of table games was varied with many types of poker, blackjack, roulette, and baccarat. Poker fans will especially enjoy many variants and exclusive poker tournaments.
  • Live Casino: With eight live games to pick from, the live casino section was an excellent addition that featured professional studios and dealers. Roulette, blackjack, and poker were all available, with extra variations offering new rules and side bets.
  • Game Shows: There were no game shows on offer.
Casino PlayNow.com
PlayNow Games

Game Providers

  • Slots Providers: The site included a healthy mix of famous suppliers and up-and-coming studios. Big names like NetEnt and Microgaming ensured the slots on offer were fair and high-quality.
  • Live Casino Providers: A variety of renowned studios supplied the live casino games, including Portomaso Gaming and NetEnt. While some of the largest studios like Evolution Gaming aren’t featured, there was still a strong offering of trusted suppliers.
  • Lottery Providers: Lotto draws were provided by Lotto Max, Lotto 6/49, BC49, and Daily Grand. These offered a consistent and wide variety of lotto choices.

Many categories and game variants make for a site with endless choice

Instead of focussing on a single game type, PlayNow Casino offers a vast selection of games from many trusted software suppliers. This not only caters to every player type but also encourages you to try out new games. You might even find a new favourite.

Time to collect your winnings? Here’s what you need to know

Withdrawing winnings from PlayNow Casino was a fast and painless process. It only took a few clicks on my account page, and the terms and conditions were easily accessible. Since you can only withdraw to your bank account, the wait was slightly longer than most other sites.

The site featured no withdrawal limits, although amounts higher than $1,000 require your occupation details. Requests of $100,000 or more will be presented to you in person as a cheque.

Withdrawals must be sent to your bank account, so you can only use your preferred payment method for deposits. All requests are processed within three business days, and it can take an extra day before you see the funds in your account.

All this information is available in the FAQ section. You can select the ‘Account Withdrawals’ topic to find the most common questions.

Withdrawing is easy and efficient but limited to your bank account

While you can’t send your winnings to an ewallet or alternative card, this won’t be a problem for most players. Extra withdrawal options would be a welcome addition, but the overall withdrawal procedure was fast and straightforward. Faster withdrawal speeds would also be a helpful addition.

Customer Support

Customer support was helpful and worked quickly to resolve every issue I encountered. You can contact the dedicated support team through email, phone, or live chat. Unfortunately, not all are available 24/7.

Contact:Average Answer Time
EmailA contact form is provided that automatically emails the site for youWithin 10 business days
Phone1-877-706-6789Within a few minutes
Live chatAvailable on the site from 7 a.m. EST to midnight.Within a few minutes

Unfortunately, customer support is only available in English. This won’t bother most users, but the addition of French would be helpful to some players.

Three ways of contacting support are available in the Help Center. These include an email contact form, live chat, and phone number. While the site only takes general calls from 7 a.m. EST to midnight, poker players will enjoy 24/7 phone support.

The site features an extensive FAQ page divided into three sections: General, Games and Gamesense gambling support. These provide solutions to over 100 common issues and are easily accessible at the bottom of any page.

While unavailable 24/7, the varied support options still provide helpful assistance

I had no problems quickly getting in touch with customer support during the day. The lack of 24/7 assistance could be an issue for some users. Thankfully, the vast FAQ section had solutions to most problems.

Our Verdict: 4.8/5

The combination of multiple contact methods with over 100 FAQs gives players the support they need. An upgrade to 24/7 availability would improve the system drastically. It would also benefit players to offer constant phone support to everyone.

Responsible Gambling

All modern online casinos should have responsible gambling resources to protect their players. PlayNow Casino provides a host of options that let you limit your account and get the help you need. These are provided by the site’s unique Gamesense program.

PlayNow Casino features the Gamesense program, which includes a section of the site dedicated to responsible gambling. This includes tips on how to control your habits and a self-exclusion option. You can choose to lock your account for periods from six months to three years.

Varied self-exclusion options let players control their spending

Anyone struggling with gambling addiction can find a variety of helpful resources at PlayNow Casino. Self-exclusion lets you directly limit your spending ability. There are also many valuable links to official gambling support sites.

Our Verdict: 4.9/5

If you have a problem controlling your gambling habit, the many support options on the site can help. Whether you just need some tips or want to lock your account, the Gamesense program has many helpful options. The minimum six month period could also be lowered to cater to more types of players.

Awards and Recognitions

The site has committed to spending much of its revenue on community upliftment. Many local development programs have benefited from this support. The province’s government has also granted PlayNow Casino the only online gambling license in the area.

While PlayNow Casino doesn’t feature any official awards, the site has donated over $25 billion to communities in British Columbia. Between 2019 and 2020 alone, $1.3 billion was spent on various programs. These included responsible gambling strategies and health initiatives for the community.

Conclusion

Overall, PlayNow Casino is an excellent site with a vast selection of games and a good cause behind it. Players can enjoy all the standard quality-of-life features like quick customer support and responsible gambling resources.

The site has a few aspects that could be further improved, like the lack of 24/7 support and few additional payment methods. Despite this, you will rarely encounter problems on the site and find many games to enjoy, no matter your preference. 

I was pleased to find that the simple signup process and various welcome bonuses let new players start playing almost instantly. PlayNow Casino is a site that any type of player can enjoy with great features and valuable promotions.

Overall rating: 4.8/5

Frequently asked questions

Yes, PlayNow is the only licensed casino in British Colombia. It is also managed by the regional government.
Yes, Canadian players can choose between 4 different welcome bonuses: casino, live casino, lotto and sports.
Players residing in British Colombian and neighbouring Manitoba are the only ones allowed to register and play with the casino.