JackpotCity

Approved gaming license ca

JackpotCity Casino is a platform with over 20 years of experience in the igaming world, and is owned by Baytree Ltd, the same company which operates its partner brands, Royal Vegas Casino and Spin Casino.

JackpotCity

JackpotCity
80
80
Rating
Popularity
Terms
Usability
Customer Service
Regular Offers Regular Offers
Live Chat Live Chat
Live Casino Live Casino
VIP Program VIP Program
$1 600 Bonus Wagering 70x
- Freespins
19+ | 18+ in AB, MB, & QC | Play Responsibly | ResponsibleGambling.org | 18+. New players only. 1st / 2nd / 3rd / 4th Deposit - Match Bonus up to C$400 • Min deposit C$10 • 70x wagering. | Rules and conditions applies
80
Rating
Popularity

JackpotCity was established in 1998 by Bayton Ltd and is one of the biggest casinos, revenue-wise. It is also one of the most seasoned, and well known in Canada.

85/100 Reviewed by CanadaCasino.ca

The bonus wagering is 70x the bonus amount, which is high for the market.

58/100 Reviewed by CanadaCasino.ca

The site is very colorful, and shows off the skyline of Toronto. The game selection is large, and daily deposit and withdrawal limits are higher than most other casinos we've come across.

83/100 Reviewed by CanadaCasino.ca

JackpotCity agenst are fast to reply and available to help via live chat 24/7. There is no phone support offered.

75/100 Reviewed by CanadaCasino.ca

Summary

JackpotCity Casino is licensed in Canada by the Kahnawake Gambling Commission. It also holds a license in Malta. The casino offers games by only two providers: Microgaming and Evolution Gaming. The casino offers a generous welcome bonus even though this comes with rather high wagering requirements.
State of the art gambling platform
400+ games
Live Casino tables
Daily Offers
Strict bonus terms and conditions

Details

Name
JackpotCity
Website
https://www.jackpotcitycasino.com/canada/
Launched
01/01/1998
Licenses
Kahnawake Gaming Commission, Malta Gaming Authority
Mobile app
No
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Providers

Payment

Payment options

0 Bank Transfer
1 EcoPayz
2 InstaDebit
3 MasterCard
4 PaySafeCard
5 VISA

Deposit

Minimum deposit
$10

Withdrawal

Minimum withdrawal
$50

Customer Service

Email

Email support
Yes
Email address

Live chat

Live chat support
Yes

JackpotCity Review

In the JackpotCity Casino review below, we’ll be taking a closer look at what this casino has to offer in terms of games, bonuses and promotions, to help you decide whether it’s worth joining if you’re located in Canada.

What is JackpotCity offering?

License Kahnawake Gaming Commission, Malta Gaming Authority
Bonuses Welcome bonus
Payment Methods 6VISA, Mastercard, EcoPayz, Paysafecard, InstaDebit, Bank Transfer
Casino Games 6Online slots, Blackjack, Roulette, Baccarat, Video Poker, Live dealer games
Providers2Microgaming, Evolution Gaming
Mobile AppNo
VIP Program Yes
Min Deposit C$10
Min Withdrawal C$50
Customer Care 24/7 live chat, contact form

Jackpot City licensing, safety and trustworthiness

This Microgaming casino is licensed by both the Kahnawake Gaming Commission and the Malta Gaming Authority, which means that it can provide a high degree of security and peace of mind for Canadian players.

The Kahnawake Gaming Commission is the only online gambling regulatory body in Canada and licenses casino operators with operations within the Mohawk Territory of Kahnawake. The commission has been around since 1999 and is one of the oldest regulating bodies in the world.

There are several things that attest to the high level of security at JackpotCity Casino. The online casino bears the eCOGRA seal of approval and is licensed by two jurisdictions: the Malta Gaming Authority and the Kahnawake Gaming Commission with regard to Canada. eCogra is an internationally approved organisation and testing agency for online casino games.

JackpotCity Casino also uses SSL encryption software for players’ personal and financial details to protect them against fraud and third-party interference. What’s more, it also publishes the official payout percentages of its games on the website, which you can find by clicking on the relevant link in the footer.

One of the few casinos licensed in Canada!

We were pleased to find that JackpotCity has obtained a license by the only regulating body in Canada. This is reinforced through its dual license within the gambling jurisdiction of Malta.

The casino, also bears an eCogra seal, attesting that it has been tested and recognise as a safe platform to join!

How I tested JackpotCity Casino?

With every casino I visit, there is a process I go through to determine if the operator is worth my time or not. Below I share some thoughts on the process:

  1. Bonus and offers – We all love receiving something for free. But it does not mean that freebies should be grabbed without any consideration. Casino promotions always come with wagering requirements and some of them can be impossible to clear.
  2. Register for an account – The process of becoming a member should not involve an intermittent number of steps, instead, it should be quick and easy while collecting all required information.
  3. Deposit methods – Many casinos support a variety of payment options and this is something very important to consider. Does the casino support a payment solution you already use or do you have to apply for something else to play?
  4. Game selection -Any respectable casino should feature hundreds of casino games from each category, making for a very versatile platform.
  5. The play experience – Is the interface responsive and easy to use? Does the casino have a mobile-friendly site or a mobile app? These days most online gaming is done on smartphones, so a platform oriented to cater to this kind of player is important.
  6. Withdrawals – Once you deposit and play, you need a way to withdraw your winnings. It won’t do if the casino has a lengthy process. The best casinos don’t take more than 48 hours to process withdrawal requests.
  7. Customer support – This is probably the only service you might not need to use. However, if you do happen to need assistance, it is important that there is 24/7 service with multiple channels and a professional team to assist you.

JackpotCity Casino Canada Bonus – up to C$1,600 in bonuses

Canadian players who join JackpotCity Casino for the first time are in for a treat, in the form of a welcome package spread over their first 4 deposits! The casino offers a 100% match bonus on each of these deposits, up to a maximum of C$400 each time. The JackpotCity Casino bonus is given in equal parts 

  • First Deposit Bonus – 100% up to NZ$400
  • Second Deposit Bonus – 100% up to NZ$400
  • Third Deposit Bonus – 100% up to NZ$400
  • Fourth Deposit Bonus – 100% up to NZ$400

Once you make your first deposit to claim the bonus, JackpotCity casino will also give you 2500 loyalty points to get you started with its rewards program. We’ll give you more details on this below.

To claim the JackpotCity Casino bonus from Canada, players will first need to successfully register for an account by clicking any of the links on this page.

Following the creation of your account, you will have 7 days to claim your bonus by making the minimum deposit required of C$10. To claim the full amount of the bonus, you would need to deposit C$400 on each of your first four deposits.  

Before you are allowed to withdraw the JackpotCity Casino bonus, you’ll have to complete the wagering requirement that applies to this bonus.

This is equivalent to 50x the bonus amount. To give you one example, if you deposit C$10 on each of your first 4 deposits, you’ll get a total of C$40 in bonuses.

To clear the bonus, you’ll need to wager C$40 x 50, i.e. C$2000 on online casino games at JackpotCity Casino. The casino gives you a decent timeframe of 2 months to use and wager your bonus.

Once you meet the wagering requirement, the remaining amount will be transferred to your Cash Balance, and you may then proceed to make a withdrawal request using one of the payment methods supported by JackpotCity Casino.

JackpotCity Casino Bonus

Promotions and tournaments

At Jackpot City Casino, Canadians can keep taking advantage of daily, weekly and monthly promotions, most of which involve deposit match bonuses. To claim such offers, all you need to do is log in to your account and check out the day’s offer, then make the required deposit to claim it.

To amp up the excitement, JackpotCity Casino has also got a cool bonus wheel, allowing players to give it a spin every day for a chance to win free spins and other prizes. You will see a notification each time the wheel is available for a spin, which is typically every day you log in!

Although we couldn’t find any special promotions running at JackpotCity Casino at the time of writing this review, the casino may be having special tournaments or prize draws at certain times of the year, especially on occasions like Christmas, Halloween and Easter. 

Check the casino’s Promotions Page from time to time, or keep an eye on your inbox if you’ve opted for marketing communications.

VIP Programme

Besides the regular offers, existing players at JackpotCity Casino can also benefit from the Loyalty program, which is open to anyone who makes a real money deposit.

In fact, as soon as you make a successful deposit, the casino will give you 2500 FREE Loyalty Points to get you started. Players will start off at Bronze level and can climb up the other 5 levels to enjoy added benefits.

The loyalty points can be redeemed for bonus credits in increments. These credits will be visible in your bonus balance to use and wager like any other casino bonus.

What’s more, VIP members (those who reach the top level) will be entitled to other rewards such as a dedicated support team, exclusive and tailored bonuses, and faster point-earning potential.

A generous welcome but few regular promotions

The JackpotCity Casino bonus will give you a nice boost to start your journey with this casino. However, apart from a wheel of fortune, there are hardly any promotions at all. This was quite disappointing.

The welcome bonus comes with wagering conditions of x50 applicable to the bonus. This is considered quite high when you consider that the industry standard is x35.

Register for a new account with JackpotCity

Registering for a JackpotCity Casino account is very simple. Just follow the below steps to get started for free:

1. Select the “Register” button on the top right corner of the website
2. Create a username and password and fill in the required information.
3. Confirm that you are of legal age.
4. You’ll get an email confirming the creation of your account in seconds!

Once you register with JackpotCity Casino, you’ll be able to see notifications at the top-right of the screen, and you’ll also be able to try out several games for free in demo mode. What’s more, registered players can spin the Bonus Wheel for free for a chance to win a prize!

Hassle-free registration

The JackpotCity registration can be completed in a few short minutes. It collects just the most basic of personal information.

This is usually remedied later on when it is time to collect your winnings. The casino is obliged to request verification documents to verify your age and identity.

JackpotCity Payment Methods

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
VISA/MastercardCredit CardInstant3-5 days
EcopayzWeb walletInstantInstant
InstadebitWeb walletInstantInstant
Bank TransferBank Transfernot recommended for deposits5-7 days
PaysafeCardPrepaid CardInstantno withdrawals possible

A few well chosen payment methods

The casino might not support a lot of payment solutions, however, the ones that are supported are reliable, trusted and widely used in Canada.

It would be really great if the casino included a couple of Cryptocurrencies and some more e-wallets, which are so much preferred when it comes to gambling online.

Games you can play at JackpotCity Casino

Of course, the reason you might want to play with JackpotCity Casino in the first place is its collection of games, which is what we’ll look at in this section.

If you love the top provider Microgaming, you’re in for a treat here, since JackpotCity is powered by its software, and therefore hosts most of its games, which vary from slots to progressive jackpots, table games and video poker games. 

Online Slots

The collection of slots at JackpotCity Casino is quite impressive. You’ll find all the most popular titles by both Microgaming, including Thunderstruck, Avalon, Immortal Romance, Tomb Raider, Playboy and a selection of classic reel slots.

The selection totals over 400 online slots, and JackpotCity casino keeps adding new titles to its collection as soon as they’re released.

Jackpot Games

One of the main highlights of this casino is its collection of jackpot slots, which includes all the best paying progressive jackpots by Microgaming.

Choose from the millionaire-makers Mega Moolah and Major Millions, as well as other popular games like Cash Splash, Treasure Nile and Fruit Fiesta.

JackpotCity Casino Jackpots

Table Games

With over 40 online Blackjack variants as well as multiple variants of Online Roulette, Craps and Baccarat, table game players won’t be disappointed at JackpotCity casino either.

All of its table games are also powered by Microgaming, and players can try them out for free to practise their strategy!

Video Poker

The selection of Video Poker games at JackpotCity Casino is quite extensive, too, consisting of the most popular titles in the genre, such as Joker Poker, Deuces Wild, and All American Poker.

Online Bingo & other games

You’ll find a separate online Bingo category at JackpotCity, including the likes of 75 Ball Bingo, 90 Ball Bingo and Mobile Bingo.

Those looking for additional variety may also give its Keno games a try, or go for a simple scratchcard game.

JackpotCity Live Casino

No online casino is complete these days without a live dealer section, where table game players can try their luck against other players and dealers in real time!

The live casino category at JackpotCity Casino is powered by Evolution Gaming, and consists of multiple variants of Roulette, Blackjack and Baccarat as well as a couple of live game shows.

Live Roulette

JackpotCity Casino offers the following Live Roulette games: 

  • Live Classic Roulette
  • Live French Roulette Gold
  • Live Blackjack

Live Blackjack and Baccarat

Blackjack and Baccarat players who’d like to beat a real live dealer can try their luck at the following live tables:

  • Casino Blackjack
  • Live Dragon Tiger
  • Live Baccarat

Live Poker

  • Live Casino Hold Em
  • Texas Hold Em Bonus Poker
  • Live Caribbean Stud Poker
  • Three Card Poker

Live Game Shows & Variety

To virtually step into a live game show, you should definitely give the below games a try. 

  • Money Wheel – a simple money wheel operated by a live dealer, where players can bet on various numbers
  • Lightning Roulette – a nice twist to Roulette involving high paying multipliers!
  • Live Deal or No Deal – the British TV show brought to Evolution’s studios!
  • Live Super Sic Bo – an exciting dice game with multipliers
  • Monopoly Live – the timeless Monopoly game in the form of a money wheel
  • Football Studio – an extremely simple card game where players bet on whose card will be of the highest value, all while listening to a live match commentary

Only two providers featured but plenty of games

Although JackpotCity is predominantly a Microgaming casino you can find anything from online slots to table games to instant win games.

The live casino is excellent, as should be expected when it’s provided by Evolution Gaming.

Although the lack if featured providers might discourage some players, Microgaming fans would love the selection.

Time to collect your winnings? Here’s what you need to know

Once you have money in your Cash Balance, you may proceed to make a withdrawal request from JackpotCity Casino by following the below steps after logging in to your account:

  • 1. Tap the “Banking” tab and select “Withdrawal” option.
  • 2. Follow the prompts and enter the amount you wish to withdraw.
  • 3. Confirm your details.

The method used to deposit will automatically be selected for withdrawals, unless this isn’t possible, in which case you’ll be allowed to request a withdrawal via another method.

JackpotCity Casino has a pending period for withdrawals which runs for 24 hours, after which time the requests will be processed. 

The minimum amount you can withdraw is equivalent to C$50, whereas the maximum allowed for each 24 hour period is equivalent to GBP10,000.

Only a 24 hour wait!

JackpotCity states that it processes withdrawals within 24 hours. However, you need to keep in mind that payment providers might have their own time frames.

Thus even though the casino processes your request right away, it might take a few days to receive it.

JackpotCity Mobile Casino

JackpotCity Casino Customer Support

Should you require any assistance from JackpotCity casino you can always contact a member of their support team via live chat, which is open 24/7. Players may also send an email using the contact form, or consult the FAQ section for details on various topics.

ContactAverage answer time
Phone N/AN/A
Email In site 48 hours
Live Chat In site 10 min

Limited customer support

It is great that the casino offers the service 24/7, however, the channels available are quite limited. There is only a live chat tab available and email must be sent through the site as well.

it would benefit the casino greatly if they could add a phone line as well.

Responsible Gambling measures

JackpotCity Casino complies with various Responsible Gambling standards to ensure the protection of underage gambling and prevent gambling addiction. On their website you’ll find the following tools to help

  • Gambling Questionnaire – to help customers evaluate their gambling behavior
  • Deposit limits – set daily, weekly and monthly limits on deposits
  • Self-exclusion facility for the following periods:
    • A minimum of 24 hours “Take a break” period
    • A minimum of 6 months

Players who would like to stop playing may also choose to close their JackpotCity Casino account.This can be done by contacting customer service and making the request.

JackpotCity Casino Canada: Our Conclusion

JackpotCity Casino can provide a solid online gaming experience to different player types, and we love its selection of Microgaming slots, table games and progressive jackpot games in particular.

While bonus wagering requirements could be improved, we like its regular offers and its user-friendly platform, and cannot hesitate to recommend it to our Canadian visitors.

So if you’re ready to delve into a glitzy world of pure gambling entertainment, check out JackpotCity casino via the links on this page and make your first deposit to get up to C$1,600 in bonuses!

Frequently asked questions

Yes, JackpotCity Casino holds a license from the Kahnawake Gambling Commission of the Mohawk territory of Kahnawake.
JackpotCity is owned by Bayton Ltd and it was established in 1998. Revenue-wise, it is one of the biggest online casinos in the iGaming industry.
Yes, of course! The casino caters to Canadian players; has a license from Kahnawake, offers promotions in Canadian Dollars and supports payment methods used predominantly in Canada.