JackpotCity
Over 500 Games and a Myriad of OffersGet started at JackpotCity Casino, the OG online casino in Canada! We have everything you need to know, in our review below.
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Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Providers
ALL FOR ONE Studios 
Games Global 
Just For The Win 
Microgaming 
NetEnt 
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Bank Transfer 
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Time to meet the OG
Jackpot City has been around since 1998, making it a household name on the Canadian casino scene. Today, the casino over 1,500+ games, a loyalty program, a sweet welcome bonus, and a few other perks. Keep reading our Jackpot City casino review to get all the info.
Jackpot City Casino Review
Jackpot City has been around a while, but has it stood the test of time? Here’s what you’ll find in this Jackpot City casino review:
- Jackpot City licensing, responsible gambling, and security
- Bonuses and offers in Jackpot City
- Payment methods at Jackpot City
- Jackpot City’s game selection
- User Experience at Jackpot City
- Popularity of Jackpot City
Jackpot City licensing, responsible gambling, and security
Jackpot City does well where licensing and security are concerned. It has strong security features in place, but I was hoping for more when it came to RG.
| Legal Gambling Age |
|---|
| Jackpot City requires players to be 18+, but in many Canadian provinces you need to be 19. Your age will be verified at registration. |
Jackpot City’s Licences
- Kahnawake Gaming Commission
Responsible Gambling in Jackpot City
On Jackpot City’s dedicated RG page, you’ll find tips to play safely, a self-assessment tool, and three organizations that can offer support: Gordon Moody, Responsible Gambling Council, and GA.
Jackpot City offers deposit limits, available on a daily, weekly, and monthly basis, and self-exclusion. The minimum time allowance for self-exclusion is 24 hours, but it can be increased indefinitely.
| Addiction risk: play responsibly |
|---|
| Casino games are for entertainment purposes, not for generating income. If you feel your gambling habits are becoming problematic, reach out to ConnexOntario or Gamblers Anonymous Canada. |
What makes Jackpot City safe
These are some additional safety features I came across while testing Jackpot City, which I feel contribute to making it a safer gaming experience:
- 256-bit SSL encryption
- All games are audited by eCOGRA
- KYC procedures are in place
Our rating of Jackpot City’s Licensing, responsible gambling & Security
| What I checked | Score | Why this score? |
|---|---|---|
| Licenses | 6/7 | Clickable licence verification and clear ownership details. |
| Responsible Gambling | 3.5/7 | A dedicated RG page, but just two tools available. |
| Security | 3.5/7 | SSL and privacy policy are in place, with eCOGRA listed, guaranteeing fair and audited RNGs. |
Bonuses and Offers at Jackpot City
Jackpot City is series of regular promotions running, along with its rewarding welcome bonus.
| Bonus Risk Warning |
|---|
| Every bonus has wagering requirements that you must meet. This typically means playing the bonus amount 30x or 40x. In reality, 80% of players don’t profit from bonuses. |
Jackpot City Welcome Bonus
New players can claim a $1,600 deposit bonus and 10 daily spins when they sign up at Jackpot City. This is awarded across four deposits bonuses, up to $400 each, for a minimum deposit of $10. The wagering requirement is 35x and the bonus is valid for seven days after registration.
The daily spins are playable on the Mega Millionaire Wheel game and can only be claimed once per day.
Jackpot City Daily Streak
Log in for seven consecutive days to complete your streak. At the end, you’ll be awarded a prize. Look out for any wagering requirements before claiming your prize.
Jackpot City Refer a Friend
Jackpot City has a refer a friend program, where you can get a $50 for every friend who signs up. Simply use your referral link and wait for your friend to deposit $10.
Other Jackpot City Promotions
Jackpot City has several ongoing promotions, including:
- Daily Deals
- Birthay Bonus
- Hourly Wins
- Tournaments
VIP Program at Jackpot City
Jackpot City has a 6-tier VIP program, with each level awarding exclusive promotions. Whenever a bet is placed, you’ll earn points which can be exchanged for casino bonus credits. These can be used to play games at the casino. All new players start at the first level, Bronze, and move through the levels by wagering and earning points.
Our rating of Bonuses available at Jackpot City
| What I checked | Score | Why this score? |
|---|---|---|
| Welcome Bonus | 5/7 | Good welcome bonus with a low minimum deposit and a decent wagering requirement. |
| Regular Offers | 3/4 | There are frequent promotions offered to players. |
| VIP/Loyalty Program | 3/4 | The loyalty program is structured and accessible, though some more details on prizes would help. |
Payment methods in Jackpot City
Jackpot City accepts a nice range of payment options which are used throughout Canda.
- Interac
- VISA
- Mastercard
- eCheck
- Paysafecard
- iDebit
- Neosurf
- InstaDebit
- MuchBetter
- Apple Pay
- Flexepin
All of the above are available for both deposits and withdrawals, except for Paysafecard, Neosurf, Flexepin, and Mastercard.
| Financial Risk Warning |
|---|
| Real money, real risk. When gambling, the casino always has the house edge, meaning many players lose out over time. Set limits you can stick to. |
Minimum Deposit & Withdrawal Processing Times
The minimum deposit amount is $10, while the minimum withdrawal is $50. Payments take around 24-48 hours to be processed, but delays can always occur if verification is requested or if there are other issues.
Cryptocurrency payment methods at Jackpot City
10 cryptocurrencies are available at Jackpot City, which I liked. Unfortunately, they’re only available for deposits, and not for withdrawals.
- Bitcoin
- Bitcoin Cash
- Litecoin
- Ethereum
- USDC
- Tron
- Tether
- Solana
- Binance
- Ripple
| Cryptocurrency Risk Warning |
|---|
| Cryptocurrency is highly volatile, meaning there’s always a risk of losing money. Manage your spending carefully to avoid losing out. Cryptocurrencies aren’t backed by the Government of Canada or the Bank of Canada. Visit the FCAC for more information. |
How to withdraw from Jackpot City
- Go to the Bank tab.
- Select your preferred withdrawal method.
- Make sure you read all the terms for any possible fees.
- Enter your desired amount and any payment information.
- Confirm.
Other important information to know when withdrawing
- The maximum daily withdrawal amount is £10,000 or the CAD equivalent.
- Verification can be requested for large withdrawals.
Documents and information to share with Jackpot City
- Proof of income
- Copy of ID, like passport or drivers licence
- Proof of residence
- Proof of ownership of any payment method
Our rating of Jackpot City’s Payment Methods
| What I checked | Score | Why this score? |
|---|---|---|
| Payment Options | 6/7 | Broad Canadian coverage, including options like Interac, iDebit, and Paysafecard. |
| Minimum Deposit & Payment Processing Times | 3/4 | $10 minimum deposit with decent withdrawal times. |
| Cryptocurrency | 3/4 | 10 cryptocurrencies are accepted, but they’re not available for withdrawals. |
Jackpot City’s Games Selection
Jackpot City has over 1,500 games, which is not the biggest game library, but it packs a lot of value. You’ll find slots, table games, live dealer games, and Video Bingo.
Exclusive Games at Jackpot City
Jackpot City has one branded game: Jackpot City Gold Blitz. This is powered by Games Global for the casino.
Recommended slots at Jackpot City
Jackpot City has a sweet selection of 1,000+ slots, which includes fruit slots, Megaways, Link and Win, and even some jackpots.
If you’re looking for some recommendations, here’s what I’d go with:
- Immortal Romance
- Mega Moolah
- Wolf Gold
Live dealer tables available in Jackpot City
There are live dealer options for roulette, blackjack, and baccarat at Jackpot City, all with high-quality streaming. A few categories are missing, like live poker, so I hope those become available later on.
Game Shows you can play in Jackpot City
There are a couple of game shows too, like Mega Wheel and Sweet Bonanza Candyland.
Popular Game Providers at Jackpot City
Jackpot City doesn’t work with a lot of game providers, but the ones on the list are strong names: Pragmatic Play, OnAir Entertainment, and Games Global.
Our rating of Jackpot City’s Games Selection
| What I checked | Score | Why this score? |
|---|---|---|
| Games Variety | 4/7 | 1,500+ games, with a decent variety available, though always room for more. |
| Live Casino Experience | 3/4 | Decent choice of blackjack, roulette, and baccarat, but more games could be included. |
| Game Providers | 1.5/4 | A very small number of providers, but they’re all top names. |
User Experience at Jackpot City
Overall, I’d say my user experience at Jackpot City was positive. Getting around is easy, and my customer support experience was fair.
Jackpot City’s Customer Support
There are two ways to reach out to customer support at Jackpot City. I first tested out the email support, and received a response within minutes, which is faster than I expected for email support.
The live chat support had a small wait time. After dealing with the chatbot first, and repeatedly requesting an agent, I joined the queue. Once I did speak to the agent, my questions were cleared up quickly.
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] | Minutes | |
| live chat | 24/7 | 10 minutes+ |
There’s an FAQs found in the casino’s Help Center, covering several questions. You’ll find the Promotion Terms page via the footer. Customer support is available in French, but you need to be using the website in French first.
User Navigation at Jackpot City
Getting around Jackpot City is a smooth operation. The casino’s design is clean and well laid out and the casino is transparent about its approach and its offering, meaning you’ll always find the information you need.
Jackpot City’s Mobile Experience
Jackpot City has a casino app that’s available to download on iOS, offering you a secure and full gaming experience. If you’re an Android user, you can access the casino in your mobile browser. Jackpot City is optimized for mobile devices, so you’ll have a smooth gaming experience.
Our rating of Jackpot City’s User Experience
| What I checked | Score | Why this score? |
|---|---|---|
| Customer Support | 5/7 | The support offered is decent, with a faster response time from email support. You can also use French. |
| User Navigation | 2.5/4 | It’s a clean layout with a simple, stripped back design. |
| Mobile Experience | 4/4 | Jackpot City is optimized for mobile and has a casino app for Apple users. |
Popularity of Jackpot City
The reviews on TrustPilot of Jackpot City lean towards the positive. The majority of the feedback praises the security, withdrawals, the providers, and game selection. There are a handful of negative comments which express concerns with slow withdrawals, bonuses, and a lack of support.
| What I checked | Score | Why this score? |
|---|---|---|
| Player Reputation | 6/10 | Overall, the feedback leans positive with a few negative complaints. |
| Market Visibility | 6/10 | Jackpot City doesn’t have any linked social media accounts, but is a longstanding name. |
Jackpot City | Still standing, still innovating
Jackpot City is one of the online casinos that paved the way for the Canadian market. It has a name for itself and plenty of strong qualities.
There are 1,500+ quality games, all from top providers, like Pragmatic Play. The game variety is good, too. The welcome bonus is cool, and I really liked the low minimum deposit. Jackpot City has also added several new payment options to keep up with player demands.
There are some areas Jackpot City can work on, too. With payments for instance, cryptocurrencies need to also be available for withdrawals. As for the games, introducing some new game providers and a few more live games would round things off nicely. The one area where I expected more is RG. There need to be more tools available, like loss limits.
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Frequently Asked Questions
Author
Covering igaming in Canada and Ontario for 2 years, he specializes in both the review process (having written over 100 casino reviews at CanadaCasino.ca and OntarioCasinos.com) and responsible gambling guidelines. He is meticulous with his reviews and is known amongst the team for being strict with his high standards. A thorough fact-checker, he is also well-versed in anti-money laundering regulations, having completed multiple AML training courses in recent years.