JackpotCity was established in 1998 by Bayton Ltd and is one of the biggest casinos, revenue-wise. It is also one of the most seasoned, and well known in Canada.

85/100 Reviewed by CanadaCasino.ca

The bonus wagering is 70x the bonus amount, which is high for the market.

79/100 Reviewed by CanadaCasino.ca

The site is very colorful, and shows off the skyline of Toronto. The game selection is large, and daily deposit and withdrawal limits are higher than most other casinos we've come across.

83/100 Reviewed by CanadaCasino.ca

JackpotCity agents are fast to reply and available to help via live chat 24/7. They also offer phone support, which is rare.

91/100 Reviewed by CanadaCasino.ca


JackpotCity is a popular casino in Canada and offers over 500 games and a decent welcome bonus. The casino issues many offers and have a 5-tier VIP system. The casino also has a mobile app which features over 200 games.
Telephone customer care support available
Over 500 games
Live Casino tables
Daily Offers
Strict bonus terms and conditions

Most popular slots at JackpotCity


Kahnawake Gaming Commission, Malta Gaming Authority
VIP program

Game Offerings

Game Types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows


NetEntNetEnt ALL FOR ONE StudiosALL FOR ONE Studios MicrogamingMicrogaming Pragmatic PlayPragmatic Play Just For The WinJust For The Win PlaytechPlaytech


Payment options

Bank Transfer Bank Transfer
InstaDebit InstaDebit
Interac Interac
MasterCard MasterCard
Neteller Neteller
PaySafeCard PaySafeCard


Minimum deposit


Minimum withdrawal

Customer Service


Telephone support
Telephone number


Email support
Email address

Live chat

Live chat support

JackpotCity Review

JackpotCity is definitely a big name when it comes to casino operators – not just in Canada, but worldwide. This extensive online casino offers over 500 top slots and a wide variety of live dealer games and has one of the best dedicated-mobile casino app experiences in Canada.

Let’s check out the Full JackpotCity Review.

What you’ll find in this JackpotCity Review

We have experienced casino gurus that scrutinize each casino we review for our players in Canada. The below are a set of criteria that were analysed and tested for this JackpotCity Review.

  1. Licensing & safety
  2. Welcome offers & promos
  3. Registering a new account
  4. Payment methods
  5. Available Cryptocurrencies
  6. Games selection
  7. How to withdraw
  8. Customer support
  9. Mobile Experience
  10. Responsible gambling 

JackpotCity licensing, safety and trustworthiness

It’s all about trust – and we are kicking off this review by providing you with this casino’s licensing details and how it prioritizes safety for our players in Canada.

JackpotCity | Complete list of Licences

These are the Canada-approved licences for JackpotCity – approved by Canada Gambling Law Standards:

What makes JackpotCity safe

When an online casino is properly regulated and licensed, it means that it has to follow standards and constant scrutiny by the authoritative bodies. This includes having the following standards:

  • That games are not rigged. This is ensured through RNG testing by third-party organizations such as eCOGRA.
  • That the online casino systems have integrated SSL encryption that secures the data protection of its users.

JackpotCity follows the above standards, and that is why it is deemed as highly safe and trustworthy for our players in Canada.

JackpotCity follows all the high-safety features and standards
We have checked that JackpotCity is authorized by highly esteemed licensing bodies and have found that they incorporate the highest technology to ensure safety for players in Canada.

Welcome offers and Promos | Grab a Bonus at JackpotCity

Both new subscribers and loyal players are in for a treat when using JackpotCity as their go-to casino. We are listing all the main bonuses and promotions this casino is offering.

New Player Bonus | Welcome Bonus of up to $1,600

JackpotCity does not shy away in offering a good deal when it comes to welcome bonuses – offering up to $1,600 as a match bonus. The amount can be claimed through a total of four deposits that go as follow:

  • 1st Deposit | 100% Match | up to $400
  • 2nd Deposit | 100% Match | up to $400
  • 3rd Deposit | 100% Match | up to $400
  • 4th Deposit | 100% Match | up to $400
jackpotcity casino welcome offer canada casino review
JackpotCity is offering a staggering welcome bonus only for its players in Canada

The minimum deposit to claim this bonus is low – that is good news for our players – with just $10 you are entitled to the bonus. The wagering requirement for this bonus is more on the higher side – featuring a 70x wager. The time frame you have to make use of the bonus is up to 7 days from registration as a new user at the JackpotCity.

JackpotCity Free Spins

There are no specific Free Spins offers. However, the casino does offer constant promotions that include multiple prizes – such as cash Prizes and Free Spins.

JackpotCity No Deposit Bonus

JackpotCity for now does not feature a No Deposit bonus.

JackpotCity Cashback Bonus

JackpotCity for now does not feature a Cashback bonus.

JackpotCity Promotions and Tournaments

JackpotCity has its very own specific offers that are quite particular – offering from anything to cash prizes and Free Spins for exclusive slots and even live dealer games.

jackpotcity tournaments offer promos canada casinos
A Myriad of Offers are available at JackoptCity

JackpotCity VIP program

The 5-tier Loyalty program is another positive aspect of JackpotCity.

How does it work? Players will start off at Bronze level and can climb up the other 5 levels to enjoy added benefits.

The levels will reward players with loyalty points that can be redeemed for bonus credits in increments. These credits will be visible in your bonus balance to use and wager like any other casino bonus.

The higher the VIP level, the more rewards – including a a dedicated support team, exclusive and tailored bonuses, and faster point-earning potential.

Good welcome bonus, High Wager, Solid VIP Program
The cash prize for JackpotCiyty welcome bonus is on the higher end – which is a good thing. The wager requiement of 70x is pretty high. We would also like to see some Free Spins included in the welcome offer. Still, the casino compensates greatly by featuring a wide range of promotions for all of its users. The VIP program is excellent, and motivates players to excel in their gameplay.

How to register a new account with JackpotCity

jackpotcity sign up register canada casino review
Fast Registration at JackpotCity

Registering for a JackpotCity Casino account is easy and standard. Just follow the below steps to get started for free:

  1. Select the “Register” button on the top right corner of the website
  2. Create a username and password and fill in the required information.
  3. Confirm that you are of legal age.
  4. You’ll get an email confirming the creation of your account in seconds!

Documents and information you need to share with JackpotCity to open an account

For safety purposes, JackpotCity has KYC requirements for its users to fulfil. You would need an identification document such as a passport, ID or driving licence, and proof of address such as a utility bill.

Hassle-free registration
The JackpotCity registration can be completed in a few short minutes. It collects just the most basic of personal information. KYC requirements make your account safe

JackpotCity Payment Methods

One of the most sought-after criteria by casino players in Canada is the choice of payment methods available at that casino.

When it comes to JackpotCity, there isn’t any wide choice, plus, there are no cryptocurrencies. These are the payments they have. To be fair, they are all popular payment methods by players in Canada.

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
VISA/MastercardCredit CardInstant3-5 days
EcheckDirect PaymentInstant1-5 days
InteracDirect PaymentInstant1-5 days
InstaDebit CasinosDirect PaymentInstant1-5 days
EcoPayzE-walletInstant1-5 days
NetellerE-walletInstant1-5 days
Can do with more payment methods
we would like to see more payment methods offered to players in Canda – including alternative e-wallets and crypto options

Games you can play at JackpotCity Casino

Here we shall look at all the online game genres JackpotCity has to offer

jackpotcity casino offers promotions canada casino review
a myriad of games to be played at Jackpotcity

Exclusive Games and Branded Tables

The most recent exclusive game is Galactic Gold – and yes, JackpotCity has a modest range of exclusive slots, which is pretty rare for a casino.

Recommended Slots You can play at JackpotCity

The collection of slots at JackpotCity Casino is not the widest – featuring around 500 slots. What is sure is that it features some of the best and most loved slots in Canada. We are mentioning some of the most popular:

Exquisite live dealer table available in JackpotCity

The live casino category at JackpotCity Casino is powered by Evolution Gaming and Pragmatic Play, and consists of multiple variants of Roulette, Blackjack and Baccarat as well as a couple of live game shows.

Game Shows you can play at JackpotCity

The casino features some of the most popular game shows such as Deal or No Deal and Dream Catcher.

Game Providers

Good range of games. Ideally the list of games is visible to all
JackpotCity has some of the best slot titles and a wide selection of live dealer games. Ideally, the list of games is available to everyone, and not just to subscribed users.

Time to collect your winnings? Here’s how you withdraw from JackpotCity casino

Once you have money in your Cash Balance, you may proceed to make a withdrawal request from JackpotCity by following the below steps after logging in to your account.

Step by Step guide on how to withdraw from JackpotCity

  1. Tap the “Payment” tab S
  2. Select the “Withdrawal” option.
  3. Choose your preferred payment method
  4. insert the amount you wish to Withdraw
  5. Press on ‘Withdraw’

Other important information to know when withdrawing

JackpotCity Casino has a pending period for withdrawals which runs for 24 hours, after which the requests will be processed. 

The minimum amount you can withdraw is $50, whereas the maximum allowed for each 24-hour period is equivalent to $10,000.

Good and fast withdrawals
Overall we consider JackpotCity to be a Fast Payout Casino.

The Mobile Experience

Games at JackpotCity are not only mobile-optimized, but the casino also offers a high-tech casino mobile app that offers over 200 casino games.

What’s more is that you can make use of all the bonuses and offers available in the desktop version in your Jackpot casino mobile app.

JackpotCity Casino Customer Support

Should you require any assistance from JackpotCity casino, you can contact a member of their support team via live chat, which is open 24/7. Players can also send an email or call directly – which is a plus – since it is not very common for online casinos to offer phone support.

ContactAverage answer time
Phone 800-768-19462 minutes
Email [email protected]48 hours
Live Chat Yes10 min

The website features the following languages: Spanish, French, Japanese, and Norwegian. We were also quite satisfied with the detailed FAQ page they provide for their players.

An all-rounder customer support
The customer support is prompt and offers all types of customer care, including a telephone line which is rare.

Responsible Gambling measures

JackpotCity Casino complies with various Responsible Gambling standards to protect underage gambling and prevent gambling addiction. On their website, you’ll find the following tools to help

  • Gambling Questionnaire – to help customers evaluate their gambling behaviour
  • Deposit limits – set daily, weekly and monthly limits on deposits
  • Self-exclusion facility for the following periods:
    • A minimum of 24 hours “Take a break” period
    • A minimum of 6 months

Players who would like to stop playing may also choose to close their JackpotCity account. This can be done by contacting customer service and making the request.

JackpotCity Casino Canada: Our Conclusion

Jackpot City Casino can provide a solid online gaming experience to different player types, and we love its selection of top provider slots, including progressive jackpot games. The live casino selection is also decent.

While bonus wagering requirements and payment methods could be improved, we like its regular offers and its user-friendly platform and cannot hesitate to recommend it to our Canadian visitors.

Frequently Asked Questions

Yes, JackpotCity Casino holds a license from the Kahnawake Gambling Commission of the Mohawk territory of Kahnawake.
JackpotCity is owned by Bayton Ltd and it was established in 1998. Revenue-wise, it is one of the biggest online casinos in the iGaming industry.
Yes, of course! The casino caters to Canadian players; has a license from Kahnawake, offers promotions in Canadian Dollars and supports payment methods used predominantly in Canada.
It has around 500 games to play on desktop - including slots and live casino. it also has around 200 games available on their casino mobile app.
Yes, JackpotCity have a dedicated mobile app and issue specific offers for mobile casino only.
Yes it does. You can contact them by using this number 800-768-1946.
$1 600
Free Spins

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