Mystake

Mystake Review

Mystake Licensing, Safety and Trustworthiness

• The casino is owned by OnyxioN B.V and is licensed in Curacao. Accessibility to information such as Terms and Conditions and Policies is easily located at the bottom of the site.

• Why is Mystake safe:

1. There is a verification process for all payment options. Before making a deposit or requesting a withdrawal, you will have to verify the payment method first. Over and above this, the payment details screen has SSL encryption to ensure the safety of funds.
2. The Privacy Policy is extensive and details what the casino can and cannot do with your data. Details regarding marketing consent and use of cookies are all there and not written in confusing jargon.
3. The games are fair, and the rules page is prominent on the screen.

Everything points to a safe experience

Based on all the security features and availability of information Mystake is serious about safety. The casino even goes as far as providing tips on how to prevent any underage gambling from your devices.

On the other hand, we would like to see more licenses, perhaps from the UKGC or the MGA.

Our verdict

For safety and trustworthiness, Mystake deserves 4 stars.

How I tested Mystake

1. Bonus and offers analysis

Every category has its own welcome bonus. For example, Live Sports has a 15% cashback bonus given back in the form of a bet.

2. How easy is it to open a new account

Opening an account was very simple. Click on register, enter your information, and you will be redirected to a login screen. No need for email verification; once that is done, you can play.

3. Things you need to know about their deposit methods

Deposits can be made using credit cards, cryptocurrency and virtual banking, prepaid and e-wallets. There is a verification process with every deposit method when using it for the first time. Minimum and maximum deposit amounts are on the payments screen, and you can also see how much of a transaction fee you will be charged.

4. What their game selection looks like

To say the game selection on Mystake is extensive is an understatement;  there are over 4,700 games available..

5. The Play Experience

The interface is seamless and navigation is really easy. There are high-quality graphics and the games are really engaging.

6. How withdrawing works

You can withdraw funds with the same method you used to deposit; this is the faster option. But if this cannot happen a bank transfer will take place; this can take up to 10 business days for your funds to reflect. 

7. What to do if you run into issues

There is email support available on the landing page, or you can use the live chat feature, which is available 24/7 and available in three languages, English, Russian and German.

Welcome Offers and Promos – Grab a Bonus at Mystake

There are numerous bonuses on offer at Mystake, and some are lucrative.

• The bonuses Mystake offers:

At this casino, you can actually choose amongst 5 different welcome bonuses, but if you’re after casino games, the casino welcome bonus consists of the below offer:

• 150% deposit match for deposits between C$20 and C$200

or

• 100% deposit match for deposits between C$201 and C$1000

Each games category has its own specific welcome bonus, so if you’re into sports or mini-games, there is something for you too.

There is even a Bitcoin deposit bonus, whichis applicable for all cryptocurrencies but only on casino slots and Live Casino games.

Cashback bonuses are available on live casino games too.

• Conditions

The wagering requirements differ per category. However, 

the minimum bet amount to qualify for most bonuses is C$20.

• How to claim a bonus

Once you have made a deposit and all wagering requirements are met, you have 30 days to play and claim your bonuses, or you forfeit the bonus and all winnings generated.

Promotions and Tournaments

Apart from welcome and first deposit bonuses, there are limited promotions

However, one promotion I found quite different was the Live Casino Cashback. Your weekly losses are calculated, and 15% of your losses are returned to your account as a cashback bonus. This bonus has a maximum amount of 15,000 CAD.

The bonuses are worth it

Mystake.com bonuses pack a punch, and they are a perfect drawcard to the casino. The absence of a loyalty programme is a bit of a disappointment, but the variety of welcome and deposit bonuses counteract this. 

Our Verdict

Because of the number of bonuses, multipliers and reasonable minimum amounts it is worth giving Mystake a try. We give them four stars for their bonuses.

Register a New Account With Mystake.com  

Registering a new account with Mystake is very simple:

1. On the landing page, click on the Sign-Up button.
2. After that, enter the required personal information.
3. Select that you are above 18 years of age.
4. Create a username and a password press the finish button.
5. Then you will get a message letting you know your account is active

It’s quite easy to open an account on Mystake.

The steps were simple and instructions were easy to follow. There was no complicated email verification process either. It is one of the most straightforward registration processes we have encountered in online casinos.

Our Verdict

Because of the hassle-free process and smooth interface, the registration process gets five stars.

Mystake Payment Methods

There is a wide variety of payment methods available on Mystake. The different payment processing times as well as the limits are available on the account tab. 

The payment methods of Mystake are enough for a new player

The payment opinions are varied enough with clear instructions and processing times. Compared to other casinos Mystake goes above expectations.

Our verdict

Because of the SSL encryption and necessary verification process as well as the fast processing times, the payment methods get 4 stars.

Games You Can Play at Mystake

• Exclusive Games and Branded Tables

There’s a ‘mini games’ section with a handful of exclusive and bespoke titles.

• Slots Selection

The casino features popular slots such as Book of Dead. In the jackpot section, you can find games such as Wildfalls and Golden Goal.

• Table games

There is the standard offering of roulette, blackjack and poker, and variations of the games as well.

• Live casino

In the live casino lobby, you can play multiple variants of blackjack, roulette and baccarat. There is also a feature that allows you to talk to the dealer during the game.

• Game shows

The game shows are all live and feature games such as Lightning Dice, Crazy Time and Live Monopoly. The ever-popular Deal or No Deal is also part of this selection.

Game Providers

Slots game providers include:

• Gamomat
• Play n Go
• NetEnt
• Push Gaming
• Red Tiger

Live Casino providers include:

• Evolution Gaming
• Play
• Lucky Streak
• E zugi
• Netent Live

Lottery Game providers include:

• Evolution Gaming
• BetGames 

The game selection is vast and caters to players on all levels 

The mini-games and dino games were a firm favourite. They were easy to play and entertaining though they may not appeal to more experienced players.

Overall, the games collection is well-supplied will choices that will suit all players moods and tastes.

Time to collect your winnings? Here’s what you need to know

To withdraw your winnings, go to the Account Menu and select the withdraw money tab. You then get a list of all the available payment options and choose which option to use. 

The minimum withdrawal amount differs based on the withdrawal option used. The minimum withdrawal amount on Skrill, Neteller and ecoPayz is 20 euro, while on Bitcoin, the minimum amount is 25 euro. 

Remember to ensure that you have met all wagering requirements before requesting a withdrawal. The casino itself does not charge transaction fees, but your bank or financial provider may charge you. 

All accounts or payment methods need to be verified before you can complete any transactions.

The withdrawal process at Mystake.com is efficient

The withdrawal process on Mystake is simple and user-friendly with accessible information. The only issue is that Mastercard and Visa are not on the withdrawal options list but are accepted as a deposit method. 

For its simplicity and lack of jargon, it gets 4.5 stars.

Customer Support

There are two options of customer support should you need any assistance, e-mail and live chat. 

Support is offered in English, German and Russian.

There is a help page where FAQs are answered, and the casino’s Refund Policy is also there.

Mystake.com could improve its customer support offering

Casino support is limited, and there should be a phone number to call. The language options are also not varied enough. The turnaround time for the e-mail response is too long, especially if you have a pressing issue. 

Our Verdict

There is room for improvement in the customer support offering. We give them three stars.

Responsible Gambling

The casino has a Responsible Gambling tab under the information page.  It also has steps to prevent underage gambling and post sites that can help you filter your device. 

It also features a list of all the tools available to help you manage your gambling habits and provides and self-assesment questionnaire to help you identify problems and set boundaries.

Mystake.com could have offered more responsible gambling tools

Although there are no helplines, should you realize that you have an addiction, the responsible gambling program provides everything that a player might need from the casino.

Our verdict

here is more than adequate information here and thus we rate the responsible gambling program at MyStake a solid 5 stars.

Awards and Recognitions

Mystake was only established three years ago and as yet has not received any special recognition or awards.

Conclusion

MyStake welcome offers are enviable, and it has a wide variety of games and slots to keep you entertained. The withdrawal and deposit processes are reasonably easy to navigate. Important information is easily accessible.

There is no demo option for any of the games, so this might not be suitable for you if you are new to casinos. Paypal is not on the options list, and a limit of only two currencies accepted may turn some players away.

Overall, Mystake.com gets an 8/10.

Author

Taylor

Casino Site Manager

Taylor is the Casino Site Manager for CanadaCasino and oversees the functionality and performance of the site. She has worked in the iGaming industry for over 5 years as a writer and manager, predominantly in the North American markets.