80
Rating
Popularity

There are a lot of great points to Happy Hugo, with some tweaking it could be very popular.

80/100 Reviewed by Stephanie

Happy Hugo's terms are easily found and are clear and concise.

85/100 Reviewed by Stephanie

Happy Hugo is easy to navigate, though some information isn’t where you expect it to be.

85/100 Reviewed by Stephanie

Happy Hugo's email and live chat are highly responsive and helpful.

85/100 Reviewed by Stephanie

Summary

Happy Hugo offers players a fun gaming environment. A fantastic welcome bonus and jackpots add an exciting edge, with a VIP program giving players new levels to work towards.
Great welcome bonus
Live casino
Jackpots
Responsive support team
Limited RG features
Limited promotions
Live chat not available 24/7
Limited cryptocurrency options
Strict bonus terms

Most popular slots at Happy Hugo

Details

Name
Happy Hugo
Launched
2016
Licenses
Government of Curaçao
VIP program
Yes

Game Offerings

Game Types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Providers

Payment

Payment options

AstroPay AstroPay
Bank Transfer Bank Transfer
Bitcoin Bitcoin
eZeeWallet eZeeWallet
MasterCard MasterCard
Neteller Neteller
PaySafeCard PaySafeCard
Payz Payz
Skrill Skrill
Trustly Trustly
VISA VISA

Deposit

Minimum deposit
$10

Withdrawal

Minimum withdrawal
$30

Customer Service

Email

Email support
Email address

Live chat

Live chat support
Live Chat with Dealer

Happy Hugo Review

Happy Hugo casino review - canada casino

What You’ll Find in This Happy Hugo Casino Review

Looking for all the details on Happy Hugo Casino? We make sure to do a thorough job with our reviews so you’ll know if this is the casino for you. Here’s what’s included:

  1. Licensing, Safety, and Trustworthiness
  2. Welcome Offers and Promos
  3. Register a New Account
  4. Payment Methods
  5. Cryptocurrency
  6. Casino Games
  7. Withdrawal Process
  8. Customer Support
  9. User Experience (including Mobile Use)
  10. Responsible Gambling Policy

Happy Hugo Licensing, Safety, and Trustworthiness

☝️ First things first: safety. How much can you trust a casino? Its license is a good place to start!

Happy Hugo Licences

Happy Hugo is authorized and regulated by the Government of Curaçao— a recognized gaming licence in Canada. The casino is owned by Mountberg B.V., also registered in Curaçao.

What makes Happy Hugo safe

A few additional factors contribute to making Happy Hugo a safer place to play.

  • Terms, Bonus Terms, and Privacy Policy are easy to find
  • Privacy Policy is detailed
  • Payment options information is easy to find
  • Reliable and secure payment methods are available
  • SSL Encryption
Happy Hugo features the necessary safety standards
All good here, we’re pleased to see Happy Hugo’s got the basics down.

Welcome Offers and Promos — Collect a Bonus at Happy Hugo

Happy Hugo doesn’t have many bonuses going, but that doesn’t make them any less exciting! Here are the highlights:

Happy Hugo New Player Bonus

happy hugo welcome offer - canada casino

Newcomers to Hugo’s Galaxy can claim a bonus of $1,000 and 150 FS! This bonus is broken into three:

  • 1st welcome bonus: 100% bonus up to $300 + 50 Free Spins on Money Train
  • 2nd welcome bonus: 100% bonus up to $350 + 50 Free Spins on Money Train 2
  • 3rd welcome bonus: 100% bonus up to $350 + 50 Free Spins on Mega Masks

Here are the terms:

  • All bonuses are wager-free.
  • The maximum bet with an active bonus is $4.
  • Free Spins from the bonus are added immediately after the deposit.
  • The wagering requirement for the Free Spins is 1x.
  • Bonus is not available for deposits made with Skrill, Neteller, or Neosurf.

Happy Hugo Free Spins Offer

Every Thursday, players can play for Free Spins! Through three deposits, players can earn Free Spins on Book of Dead. Here’s how:

  • For each deposit of a minimum of $50, players get 50 Free Spins.
  • For each deposit of a minimum of $100, players get 150 Free Spins.

There are no wagering requirements on these free spins.

Happy Hugo Promotions and Tournaments

tournaments available at happy hugo - canada casino

Happy Hugo currently offers one tournament: Pragmatic Play’s Drops & Wins, with a prize pool of $44,000,000! This tournament runs for a full year, with weekly tournaments, daily prize drops, Mega Wheel Prize Drops, and Friday Mega Tournaments.

Happy Hugo Loyalty Program

Soar through the galaxy with Happy Hugo’s Space Adventure loyalty program! There are ten planets, one for each level. Every time a player reaches a new planet, they unlock new bonuses. To get to the next planet, players need to collect points by making bets — each $1 real-money bet made on slots equals one point. 

Happy Hugo VIP Program

happy hugo loyalty program - canada casino

The casino will reach out to players eligible for the VIP program. VIP players can also claim Galaxy Rewards, where they’re entitled to cashback every Wednesday and a VIP manager.

A happy start!
These are some great promotions, and the loyalty program is good, too! The casino has strict rules around playing with an active bonus, but this is done for player safety. Quite a few games can’t be played while you have a bonus, including Jackpot and Live Casino games.

Register Your New Account with Happy Hugo

easy registration process at happy hugo - canada casino

Here’s how to register your account with Happy Hugo:

  1. Click ‘Create Account’.
  2. Enter your email address, a password for the casino, and a username, and select your currency.
  3. You’ll need to provide some personal details, such as full name, city, zip code, birthday, and Canadian phone number.
  4. Review and confirm!

Documents and information to share with Happy Hugo

Accounts must be verified for reasons such as age verification, fraud prevention, payment processing, and promotion restrictions. Here are some of the documents you’ll need to provide to verify your account if you want to withdraw:

  • Copy of a personal identification document (ID card, driver’s license, passport)
  • Copy of a utility bill (gas, electric, water, telephone)

These documents will need to be uploaded within the stated time frame. You may also be asked for a photo of a recent bank statement and the front and back of your credit card with the CVV covered. The utility bill must not be older than three months and must have your full name and address registered on your account.

Strong and secure registration process
Though it seems like a lot of information is required, this is all part of the casino’s KYC process.

Happy Hugo Payment Methods

Happy Hugo offers a variety of banking options, so there’s definitely an option for you. Most of these are also very popular and established, offering an additional layer of security.

Payment MethodMin DepositMax Monthly WithdrawalAverage Deposit TimeAverage Withdrawal Time
VISA$10$22,000Instant3-5 days after approval
Mastercard$10$22,000Instant1 day
Bank Transfer$20$22,000Bank dependentBank dependent
Skrill$10$22,000InstantInstant
Neteller$10N/AInstantN/A
Trustly$10N/AInstantN/A
AstroPay$10N/AInstantN/A
ecoPayz$10N/AInstantN/A
SIRU Mobile$10N/AInstantN/A
zimpler$10N/AInstantN/A
eZeeWallet$10N/AInstantN/A
pay4fun$10$22,000InstantInstant upon approval
Rapid Transfer$10$22,000InstantInstant upon approval
contiant$10N/ABank dependentN/A
Paysafe cardN/A$22,000N/AInstant upon approval
SEPAN/A$22,000N/A3-5 days after approval
A lot of payment options
Lots of fiat options, which is a big plus! It is stated in the casino’s terms that the minimum withdrawal amount outside Europe and processed via wire transfer is $500, which is due to restrictions of the payment processor, so watch out for that.

Cryptocurrencies Available at Happy Hugo

Happy Hugo currently only offers one form of cryptocurrency: Bitcoin.

CryptocurrencyMin DepositMax Monthly WithdrawalAverage Deposit TimeAverage Withdrawal Time
Bitcoin$10$22,000InstantInstant after approval
It’s a start…
Bitcoin is a great start and we hope to see more crypto options in the future.

Games You Can Play at Happy Hugo

Happy Hugo has over 6,000 games available! Let’s break down what’s in this amazing game library.

Recommended slots at Happy Hugo

online slots at happy hugo - canada casino

Happy Hugo offers over 5,800 online slots, including some classic titles like Gates of Olympus! Try your hand at:

  • Revenge of Loki Megaways
  • Buffalo King Megaways
  • Sugar Rush

Live dealer tables in Happy Hugo

live dealer games available at happy hugo - canada casino

Happy Hugo didn’t always have a live casino section— but they do now, with a collection that can compete even with bigger casinos! Here are some suggestions:

  • Speed Roulette
  • Blackjack Live
  • Salon Privé Roulette

Game Shows in Happy Hugo

The addition of the live casino section brought a number of fantastic game shows, too! Here’s what we recommend:

  • Funky Time
  • Cream Catcher
  • Monopoly Big Baller

Jackpots in Happy Hugo

Happy Hugo has a dedicated Jackpot section! Players need to choose which faction they want to be part of when they register their account, and each week, there’s a competition between the two camps to win the big jackpot. Make sure to read the Bonus Terms to get the prize pool breakdown.

Game Providers Happy Hugo works with

Happy Hugo offers its players games from 44 different providers, including big names like NetEnt, BetSoft, and Playn’ Go. Its live casino section also features plenty of Evolution games and a few Pragmatic Play ones.

A great, diverse selection of games
Happy Hugo is doing great in terms of its available games, and we love the fun twist on the jackpot section!

Time to Withdraw from Happy Hugo

Here are the steps you need to follow to get your winnings:

How to withdraw from Happy Hugo

  1. From your account, click on ‘Cashier.’
  2. Choose the withdrawal method you want to use.
  3. Add the amount you want to withdraw.
  4. Enter any payment details.
  5. Review and confirm!

Other important information to know 

You will be asked to verify your account if it’s your first time withdrawing from Happy Hugo. This involves sharing a valid personal identification document, a photo of a utility bill, and possibly even a photo of a valid bank statement and the front and back of your valid credit card when depositing. Make sure to cover the CVV on the back of your credit card.

Standard procedures at Happy Hugo
Account verification before withdrawal might be an additional step, but it’s part of the casino’s KYC process to make the casino safer.

Happy Hugo’s Customer Support

The casino has a live chat between 10 am and 11 pm CET and an email that is available 24/7. A contact form is also available through the widget. Currently, the contact form and the live chat widget are only functioning on the mobile version, so head over there if you need assistance.
👉 The casino also has an informative FAQ section.

Contact:Average Answer Time
email[email protected]A few hours
Live chat10:00am – 11:00pm CETInstant
Contact formThrough the widgetA few hours
🌐 Languages: English, Canadian English, Finnish, French, Norwegian, German, Spanish, Brazilian Portuguese
Good customer care
We found the support email and live chat to be highly responsive. It’s a shame that the live chat widget and contact form widget don’t seem to work on the desktop version of the site, but we hope they’ll fix it soon.

The Overall Play Experience in Happy Hugo

seamless navigation at happy hugo - canada casino

Overall, Happy Hugo offers a friendly and simple play experience. The casino has a fun theme, with pops of light blue and orange, and its mascot Hugo, who takes you through his Galaxy. It’s playful and fun, though the overall design could be refined. Navigation is simple, and the terms are clear, but sometimes the necessary information isn’t in the obvious section, so read all the terms.

Happy Hugo mobile experience

If you’re moving to a smaller device, you’ll be pleased to know the casino works just as well on smaller screens. The site is responsive and everything works just fine. The live chat and contact form work perfectly on mobile, too.

A user-friendly and playful casino
We like how friendly this casino looks, and Hugo is a fun character! Just a few areas that need tweaking, and Happy Hugo’s will really stand out.

Responsible Gambling (RG)

Happy Hugo’s RG page offers tips on recognizing when players might be going too far and even recommendations for help-seeking organizations. However, the casino does not offer any information on responsible gambling practices. However, the Privacy Policy page references self-exclusion, so it’s possible it is a feature offered.

Limited RG features
Informing players about the risks and how to recognize them is always a great start, but it is important to have RG features available. If self-exclusion is possible, this should be included on the dedicated Responsible Gaming page.

Grab Your Rockets and Soar Through the Galaxy!

Ready to play? Happy Hugo offers a friendly, space-themed gaming experience, with plenty of games to enjoy, and a unique jackpot to take part in. Its loyalty and VIP program offer great bonuses and let’s not forget the generous welcome bonus. There are some areas to work on, like the responsible gambling features and increasing the number of cryptocurrencies available, but we’re sure these will come in the future.

Other Casinos to Play if You Like Happy Hugo


Frequently Asked Questions

Happy Hugo is licensed by the Government of Curaçao, a recognized licence in Canada, but it’s a good rule of thumb to always be cautious when trying with your money.
The minimum deposit is $10.
The minimum withdrawal is $30.
Yes! Although it didn’t have it in the past, the casino has introduced a live casino section, with plenty of options for players to choose from.
Yes! Happy Hugo offers a very generous welcome bonus of $1000 and 150 FS!
No, the casino currently doesn’t have a mobile app, but it works great on your mobile browser!
Author
Stephanie brings over 10 years of iGaming experience and strives to offer clear, easy-to-digest casino information, helping her readers make the most of Canada’s available bonuses, games, and rewards. She prefers keeping things simple, whether delivering the latest industry news, casino reviews, or expert tips. When not online, she plays Chess and enjoys outdoor activities like gardening and visiting her favorite tropical beach.
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$1 000
Bonus
150
Free Spins

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