How I tested Luckia Casino
There are many things that determine whether you’ll have a great experience at a casino or not! These include:
- License – A license makes a casino legit and safe. Opt for operators that are regulated in reputable markets like the UK and Malta, and avoid shady casinos altogether.
- Bonus and promotions – A bonus can enhance your experience as a new player and they can keep you going when you’ve extablished yourself as a regular patron. However, watch out for the terms and conditions! Not all bonuses are fair or worth claiming!
- Registration – If your time is precious you don’t want to spend a long time filling form after form to register with an online casino. Luckily for you, most casinos have streamlined their registration process to collect only basic personal information, without taking more than a few minutes.
- Deposit methods – The best casinos support a variety of payment methods that include credit and debit cards, prepaid cards, e-wallets, electronic transfers, wire transfers, and even cryptocurrecnies. Convience is of the utmost importance and you shouldn’t have to sign up for a new payment method to play online!
- Games collection – Variety is everything in life! As modern online gamblers, we expect to find online slots, RNG table games, jackpot games, instant win games, lotteries, bingo, live casino tables and live game shows! Simply put, something to suit our every mood!
- The play experience – The casino should be available on desktop and mobile, ideally a mobile app should be available. Navigation should be easy and effortless, while games should load quickly without interruptions.
- Withdrawals – Withdrawals should not take longer than 24-48 hours and ideally the casino would offer same day payments. A variety of fast payment solutions should be available and there should not be any unnecessary delays.
- Customer care – Multiple channels makes it possible for players to reach out easily and quickly. Apart from the usual phone line, email and live chat, a casino should be able to answer queries through their social media accounts. Furthermore, any kind of support service should be available 24/7
Luckia Casino licensing, safety and trustworthiness
Luckia Casino is a legit casino with a license from the gambling jurisdiction of Malta.
Furthermore, the casino makes use of the latest technology to protect players’ info and payment details.
Luckia Casino – complete list of licenses
Luckia Casino is licensed by the Malta Gaming Authority, one of the strictest regulators in Europe.
The casino does not seem to have any other licenses, however, the one from Malta is enough to provide a safe experience to all Canadian players.
What makes Luckia Casino safe
- Safety of funds – It is standard practice amongst trustworty casinos to have segregated accounts for player funds. These keep players’ deposits seperate from the company’s funds.
- Security of personal information – Luckia makes use of the latest SSL encryption technology to protect your personal data and payment details.
- Fairness of Games – All games at Luckia are provided by licensed and reputable game providers. Their games are powered by a Random Number Generator (RNG) computer and they are audited regularly for fairness.
It is easy to come by all of this information, which can be located at the footers of the pages on this site.
A fairly safe and trustworthy casino!
When it comes to safety and trustworthiness, we have no complaints.
Although the casino only has one license, it is from a highly respectable jurisdiction, ensuring the casino is safe for all players.
Eveything else is in place to ensure the safest of experiences.
Welcome offer and promos – Grab a bonus at Luckia Casino!
Like most online casinos Luckia runs promotions for its players, so let’s take a look at the offerings!
New player bonus: Claim up to C$1,000 in bonuses + 88 free spins
As a new player from Canada, you can claim a welcome package that covers your first 3 deposits with the casino. The offer goes as follows:
- Deposit 1 – 100% deposit match up to C$200 + 25 free spins
- Deposit 2 – 50% deposit match up o C$300 + 25 free spins
- Deposit 3 – 25% deposit match up to C$500 + 25 free spins
To claim each one of the offers you need to deposit a minimum of C$10 each time and enter either one of these promo codes:
Each of these codes can be entered into a designated box while you are depositing, unlocking the promotion once the payment is complete.
This promotion comes with terms and conditions, amongst which wagering requirements of x30 applicable to the bonus only. You cannot win more than C$500 while playing with the bonus. Free spins can only be used on the Starburst slot and have a value of C$0.10. Winnings from the free spins are capped at C$40. Additions terms and conditions apply.
Promotions and Tournaments
We did not find any other promotions at Luckia outside of the welcome package. The casino might have short-time promotions from time to time, however, we did not find a clue to this.
In situations like this, we suggest checking the promotions page regularly for any new offers.
Luckia Casino VIP Program
Luckia does not seem to run any kind of loyalty scheme or VIP program either.
One one promotion and no loyalty scheme
The promotional array at Luckia Casino is quite disappointing. There is only one promotion, a welcome bonus, and nothing else.
There are no recurring promotions or short-term ones. There isn’t even a loyalty scheme.
When it comes to the bonus terms and conditions, these are quite standard. Wagering requirements are pretty decent and slightly lower than the industry standard.
On the other hand, the bonus use comes with a cap on winnings of C$400, taking away entirely the possibility of landing a jackpot while playing with the bonus.
When it comes to promotions, Luckia Casino competes poorly with other online casinos.
While the welcome offer is generous and covers your first 3 deposits, there is nothing to give you a nice boost once you’ve used it up. For this reason, we allocate the score of 3/5.
Register for a new account with Luckia Casino!
Registering for an account is actually very straightforward and does not require too much beyond some basic details.
To start with, you need to submit your name, surname and date of birth, as well as, your residential address and mobile number
For the creation of an account, you also need to provide your email address and come up with a user name and password.
Once you click the sign-up button, a verification email will be sent to your inbox with a link that will redirect you back to the casino for your first sign-in.
Streamlined registration process
We can’t find fault with the registration process. It is straightforward and streamlined to take as little time as possible.
The redirection and verification of the account, does not take more than a few seconds even though you have to switch screens in the process.
Luckia Casino scores a 4.5 here. The registration process is efficient and designed to collect all necessary data without taking too long.
Luckia casino Payment Methods
Luckia Casino supports popular payment solutions that are sure to be familiar to Canadian players.
|Payment Method||Min Deposit||Max Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Interac||C$10||n/a||up to 24 hours||0-4 days|
Very few payment methods and little information
The payment options might be disappointing if you prefer using modern solutions like an e-wallet.
The inclusion of Visa and Mastercard will certainly make playing with this casino easier, however, the lack of e-wallets could pose an inconvenience.
Here Luckia has scored 3. From our standpoint, we’d like to see the inclusion of e-wallets like EcoPayz and maybe a few more local solutions like iDebit and InstaDebit.
Games you can play at Luckia Casino
Luckia Casino offers various casino games amongst which online slots, table games and jackpot games.
Exclusive Games and Branded Tables
The casino does not seem to offer any branded or exclusive games.
Reccomended Slots you can play at Luckia
The slots collection at Luckia is spectacular. You’ll find every kind of slot under the sun, from classic to elaborate video slots, to Megaways.
You’ll find popular titles like Starburst, Book of Dead, Narcos, Dead or Alive and many more.
New slots are added regularly, providing something new to try out on a weekly basis.
Luckia is a treasure trove of table games. Regretfully, the casino does not seem to have a live version, but you’ll find plenty of virtual table games to choose from.
You’ll find classic options, as well as, variants of Roulette, Blackjack, Baccarat and Poker.
Game Shows to check out
Since the casino does not have a live casino, you won’t find any game shows either.
Only 4 providers supply this casino:
- Play ‘n’ Go
No live casino and only 4 providers featured at Luckia
Live casino enthusiasts are sure to be disappointed since Luckia does not offer any live tables.
On the other hand, it offers one of the largest RNG table games in the market. An added advantage to playing virtual Blackjack or Poker is the demo mode that comes with each game.
With only 4 providers, variety does not seem to pose a problem, especially since new games are added weekly.
Time to collect your winnings? Here’s what you need to know
To withdraw your winnings you need to visit the cashier section, choose withdrawals and insert the amount you wish to cash out and the payment details.
The casino policy states that payment details need to be the same as those used to deposit. This is to counter for any money laundering attempts.
The casino does not state anywhere how long the processing takes from the payments team and we could not find any information about the minimum and maximum withdrawals possible.
The casino does, however, state that if you request C$2,000 or more, you will be asked to submit verification documents.
More information is needed
Luckia follows the right procedures to process withdrawals, however, finding information is difficult and you might have to go through the entire terms and conditions to find anything.
The casino mentions fees, however, we could not find these listed anywhere.
There are two channels of communication at Luckia Casino and we list them both down below:
|Contact:||Average Answer Time|
|Available 24/7 on their website||5-10min|
- Languages supported – The casino accepts players from Spain, Chile, Peru, Colombia, Potugal, Croatia, Italy and Canada. As such, the casino supports the languanges for all of these countries.
- Help Centre – Luckia Casino does not have a help centre, however, it does have a contact us page.
- Other Resources – We could not locate an FAQ page or any other resources players might need should they have issues.
Limited customer support
Luckia’s customer support is quite limited in that it offers only two communication channels and no phone line or FAQ page.
An FAQ page is highly important as it solves common problems players might run into without having to reach out to customer support.
For its customer support, Luckia scored 3.5. We’d love to see a detailed FAQ page and maybe a phone line, or live chat service through their social media.
The responsible gambling program at Luckia is quite exceptional and covers several important topics.
It starts by providing general information about responsible gambling and goes on to share some practical advice.
The next part includes providing measures like minors protection, establishing limits for yourself, having access to gambling history and exclusion.
At the end, it has provided some helpful contacts that could be of help to players who need more support.
We were pleasantly surprised by how thorough this responsible gambling program is.
It goes into a lot of detail and makes sure it covers all the topics and provides a margin of support.
We rate Luckia a high 4.5 for its responsible gambling program. We love how much work they’ve put into their responsible gambling program and it shows interest in their customers’ well-being.
Luckia Casino has all the markings of a new casino, licensed in a respectable jurisdiction, with plenty to offer.
New players can make use of a 3-tier welcome bonus that comes with some pretty decent terms and conditions.
Registration is smooth and quick, while the games collection is quite intriguing. And to top it all, there is a wonderful responsible gambling program that will help you play safe and enjoy every session.
On the downside, the casino could include promotions for existing players and maybe a weekly tournament, more payment solutions, and a live casino.
Luckia Casino is an interesting platform, that might be a little different from other online casinos but is still worth checking out!