Jack21 was only launched in 2020, thus it is not so well-known with online gamblers. It is, however, of building its community and might become quite popular in the future.
So far Jack21 has received good ratings. There are plenty of things that can be improved, however, players seem to enjoy the experience.
The casino has an easy on the eye site, which is mobile-friendly. Players can choose to play either from their desktop or from the smartphone.
Customer support is available 24/7, however, you can only reach them through live chat which is available only to registered members. There is a small FAQ section as well.
Summary
Details
Game Offerings
Game Types
Blackjack 
Baccarat 
Roulette 
Live Casino
Slots
Poker
Game Shows Payment
Payment options
Bank Transfer 
MasterCard 
Deposit
Withdrawal
Customer Service
Live chat
Jack21 Review
Neat, clean and at first glance minimalistic without being to clinical, Jack21 encompasses everything an online casino should be, down to the name!
But don’t take our word for it! Keeping reading out Jack21 Casino review to find out more about out experience and what we like and dislike about this new casino for Canada!
Jack21 licensing, safety and trustworthiness
Jack21 holds a license within the gambling jurisdiction of Curacao.
Although this regulator is not strict as others, the casino still uses the highest level of security to protect its players.
SSL encryption technology protects players’ personal information and payment methods, while funds are deposited in segregated accounts to guarantee deposits and winnings.
Games are provided by top game developers whose RNG computers are tested by third parties for randomness.
Its live casino, is not only provided by the leading provider, but is streamed live in HD where all action is visible in minute detail.
Everything points to a safe experience
We are not particularly keen on the license from Curacao, however, everything else seems to be in place to deliver the safest experience possible.
You don’t need to worry about fairness, since all games are supplied by highly reputable game providers.
How I tested Jack21
Whenever I stumble upon a new casino, there is always a step by step process I like to follow to evaluate a casino and down below I’ll share with you my workings:
- Bonus and promotions – Nothing beats a new experience as a lucrative bonus to get you started. But not all bonuses should be valued equally. Terms and conditions vary from offer to offer and some might harbour high wagering requirements or low caps on winnings. Here we make sure to look at them and tell you if they’re worth your time!
- Registration – No one enjoys a drawn-out registration. The best casinos sport a registration procedure that can be completed in a few minutes, without missing out on any important information, yet, without requiring too much.
- Deposits – These days there are plenty of online payment options, as well as, traditional methods. Since players come from all walks of life, a casino should support as many as possible to enable players to sign up without having to register to a new payment method simply to play!
- Games selection – No one really sticks to only one type of game! Most players enjoy a combination of slots, card games, lotteries and live dealer games. The more variety there is for each category the better!
- Play Experience – No one enjoys a cluttered site anymore! Platforms should be neat, pleasing to the eye and easy to navigate. A mobile site or app is also a must since most players gamble on the go.
- Withdrawals – Most payment methods available for deposits should be available for withdrawals. Furthermore, the casino’s procedure should be quick and efficient without any unnecessary delays. No one likes to wait to receive their winnings!
- Customer support – A casino’s customer base is usually located all over the world, thus customer support should be available 24/7 to cater to any time difference and should be mend by a team of professionals accessible through numerous channels.
Welcome offers and Promos – Grab a Bonus at Jack21
Jack21 runs several promotions, including a welcome bonus that caters to both players who are either into live casino or online slots.
Jack21 is giving all new players a package consisting of 110% deposit match capped at C$220 + 20 free spins.
Unlike other welcome bonuses, the casino does not restrict the bonus use to online slots, but leaves you free to choose between slots and live tables.
Claiming this promotion is very easy! Register with Jack21 and claim the bonus from your account, where it would come up automatically.
Deposit a minimum of C$10 or more and you can start enjoying all manner of live games!
Just like every other promotion, there are some terms and conditions to be aware like wagering requirements, which in this instant stand at x30, applicable to both the deposit and bonus.
Furthermore, not all games contribute equally towards the clearing of the wagering requirements. Additional terms and conditions apply.
Promotions and Tournaments
The casino runs a number of tournaments with huge cash prizes up for grabs, often in collaboration with individual providers.
There is also a regular offers for returning customers on specific days of the wee:
- Thursday – 200 free spins when you deposit C$50
- Monthly gifts
- 40% deposit match up to C$200
- 10% live casino cashback
Our suggestion is to check the page regularly for any updates or promotions like reload bonuses or even tournaments.
VIP Scheme
The VIP club at Jack21 us reserved for exclusive players only. Membership is by invitation only.
To receive that coveted invitation, you need to play at Jack21 and play often. Once you have established yourself as a returning customer, than you can start waiting for your invitation.
Only one bonus, no regular offers or VIP scheme
The welcome bonus is not disappointing, since it is versatile enough to appeal to both live casino enthusiasts and slot fans.
If you return regularly to the casino there will always be something else to claim, be it free spins, a deposit match or even cashback.
The bonus terms and conditions are not particularly tough, although the wagering requirements at x30 the bonus and deposit, are pretty steep.
Register a new account with Jack21
Creating an account with Jack21 is quite simple.
The process consists of 2 steps:
- Step 1 – Choose your user name and password and submit a valid email address.
- Step 1 – Choose your user name and password and submit a valid email address.
- Step 2 – Fill in your name, surname, date of birth, phone number and address.
Once you’re done, an email will be sent to your inbox with a link that will verify and activate your account, by redirecting you back to the site for your first sign-in!
Easy as 1-2-3!
There is nothing to complain about here! The registration process is straightforward and will take you less than 5 minutes to complete.
All information required is basic and you don’t need to submit any documents at this early stage.
Jack21 Payment methods
| Payment Method | Type | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|
| Mastercard | Credit / Debit Card | 10 Minutes | 2 – 5 Days |
Visa | Credit / Debit Card | 10 Minutes | 2 – 5 Days |
| PaySafeCard | Prepaid Card | 10 Minutes | N/A |
| EcoPayz | e-Wallet | 10 Minutes | 24 Hours |
| AstroPay | Prepaid Card | 10 Minutes | N/A |
| Bank Transfer | Bank Transfer | N/A | 2 – 5 Days |
| Interac | Electronic Transfer | 10 Minutes | 24 Hours |
The payment methods are enough for a new player at Jack21
The supported payment methods will suit any player just starting to gamble online.
If you’re a more experienced player, these payment solutions might fall short of expectations, especially if you enjoy gambling with Bitcoin or another online payment like iDebit or InstaDebit.
Games you can play at Jack21
Jack21 has partnered up with a large number of providers to bring us high quality, fun and safe games.
In this next section, we’re going to take a look at everything you can play at this casino.
- Branded tables – We could not find any branded tables or games of any kind.
- Online slots – Slots make up a large portion of the game collection. Here there are popular slots, new games, fruit slots, video slots, and games with such a variety of themes and flare, there is something for everyone.
- Table games – If you are more into table games, the RNG section is spectacular. You’ll find anything from various Blackjack options to Poker, to Baccarat, Roulette, Instant win games and other card games like Pai Gow and Red Dog. A demo mode accompanies each game, so you can practice before betting any real money.
- Live casino games – In the live casino section, you’ll find tables by Betgames, Pragmatic Play and Ezugi and contains tables for Live Baccarat, Live Poker, Live Roulette and Live Blackjacj by Pragmatic Play.
- Game Shows – There is only one game show available and it is Pragmatic Play’s Mega Wheel.
Game Providers
At Jack21 you’ll find plenty of providers featured, such as Microgaming, NetEnt, Evoplay, ELK Studios, Quickspin, Red Tiger and many more.
For the live casino, the few tables are provided by Pragmatic Play, Ezugi, Vivo Gaming and Betgames.
Disappointing live casino
The slots choice won’t disappoint. Here, you’ll find all the favourites like Starburst, Book of Dead and more.
On the other hand, the live casino will leave you rather uncertain!
For a casino that advertises its welcome bonus for its live casino, there are only a handful of tables and it lacks the major contribution of Evolution Gaming.
The most unusual part consists of RNG games included under the live casino heading.
Time to collect your winnings? Here’s what you need to know
So you’ve played for a while and you’ve accumulated a nice stash of winnings!? Here is how to withdraw them from Jack21 Casino!
The first step is to log into your account. From the drop down menu select ‘cashier’ and click on ‘withdraw’.
A pop up window will come up that requires you to fill in your payment details and withdrawal amount.
Keep in mind that you have to use the same payment method used for deposits, unless it does not process credits. In which case, you will have to choose another payment solution, which in most cases would be a bank tansfer.
You will also need to verify your account by providing certain documents pertaining to your identity. The payments team will contact you with a list of all the paperwork required.
Once the account is verified, it takes 5 banking days for the casino to release the money and a further 3 – 5 working days for the funds to appear in your account.
Long waiting time…
At first glance the withdrawal process is pretty standard, however, the processing time is unusually long and drawn out.
This is quite unusual, especially since we’re used to casinos processing payments in 48 hours or even less than 24 hours!
Customer Support
| Contact: | Average Answer Time | |
|---|---|---|
| N/A | N/A | |
phone | N/A | N/A |
live chat | In site | 24/7 |
Jack21 has a small FAQ section that deal with registration, withdrawal and deposits, games and bonuses.
The site can be viewed in a variety of languages as well, while once you since up there is a live chat option available with a profession team on call 24/7.
Limited customer support
Customer support might be available around the clock, however, you can only reach them through the live chat, which happens to be available only for registered players.
If you wish to ask questions before you sign up, it is impossible, since for non-members there is no way to contact the casino.
Responsible gambling
The responsible gambling program is short and sweet and tackles limit tools which are operated by the support team on your request.
It also provides a couple of links to support agencies.
Almost non-existent responsible gambling program
The responsible gambling program is almost non-existent.
Forget about advice on how to gamble safely, instead, you have instructions to contact customer support if you want to set limits for your gambling and a couple of links to help organizations.
Conclusion
Jack21 is an interesting platform. The license from Curacao might put off some players, however, everything seems to be in. place to offer a safe experience.
The games collection is wonderful, although we missed having Evolution’s tables, while the promotions are plentiful and generous.
There are a few things the casino could improve on, however, like adding more payment methods, offer more direction to players seeking addiction help, and speed up the withdrawal process.
Other than that, the casino is a well-rounded platform which should offer an interesting and unique experience.
Frequently Asked Questions
